Total Maintenance

Been with River City Total Maintenance for years and they always do a great job, Bobby is awesome and knows his job well. I highly recommend this company they do everything from AC & Heating to Hot Water Heaters. Im always very happy with the work they do. Service: A/C system maintenance

We have struggled for months and experienced significant delays in getting a generator installed for our home post Hurricane Ida. We placed and ordered and paid down several thousand dollars to another company in July 2021, and as of June 2022, still have no generator installed, even though the generator has been in stock for months. Seeking a better option, we contacted Lucas Raguso, the owner of River City Total Maintenance, based on a friend's glowing recommendation.

I could not be more pleased. Lucas responded to my message immediately and contacted me throughout the day about the problems we had run into with the other company. He arranged for one of his guys, Troy, to come out to our house the same day at 6 PM to inspect the property. Troy was knowledgeable, polite, and very understanding of our situation. Lucas has guaranteed us an installation of the generator purchased from the other company within two weeks.

He was able to do the same for my friend, so I completely trust that he will do the same for us. It is so refreshing to find a man who understands the value of his brand and reputation and who will go the full nine yards to provide excellent service. In an industry where this kind of service is rare, I feel so fortunate to have found Lucas and River City! He and his team have earned by gratitude and highest possible review.

River City was very responsive and quick. They were able to come out the same day to fix and service our a/c in our home. The compressor was bad and we needed another one. River City let us know that the parts were still under warranty, and we just had to pay for labor costs, which were reasonable. The fix was very quick and the rep was very professional and good natured. He was in and out in a flash, and now we have ice cold air blowing in this scorching hot summer sun! We recommend River City for your a/c needs!

Technician Tim was prompt and was courteous, professional and knowledgeable. I recommend River City Total Maintenance for all your a/c needs. Just Awesome. Services: A/C preventive maintenance, A/C system maintenance

Grant wasn't listed on y'all's maintenance men list but he should be. He was very helpful nice and friendly. Made us feel comfortable while here and took the ease off of us having to pay a big price on replacing the whole ac unit. Would highly recommend Grant and I think he said Josh who helped him install the ac unit. They had to work in the rain with no complaints and also had to drive through some crazy weather to get here to make sure we didn't have to sleep tonight without ac. We appreciate you guys' fast service!

The Service Technician, Troy. was excellent. He was very knowledgeable and proposed alternatives to our initial idea. After our 1st work estimate, I had Troy look at an HVAC issue in our house. He was very helpful and identified some issues on our 2nd unit's installation. I highly recommend Troy as a Service Technician. I'll be interested in the estimate to fo these projects.

The technicians cleaned our AC Unit and came on time, and were very professional and friendly. Service: Cleaning

My a/c was out and they sent someone to my house within 1 hour of me calling. He was very professional and knowledgable. Luckily it was just a small part that needed to be replaced (the capacitor) and he had one in his truck and fixed me up immediately. Would definitely recommend. Service: Ductless heating & A/C services

Mike was amazingly kind and fixed the problem very quickly. RCTM came on the same day. Would definitely recommend their services! Service: HVAC duct & vent repair

River City Maintenance is always responsive and quick! Mike called when he was on the way, right within the time window I had been given. He was so helpful, fixed the problem, and explained all the details to me. Super friendly as well. I appreciate the efficiency and communication! Service: HVAC system maintenance

AC system stopped working and within two hours of a call, had a Tech out to my house and fixed the problem fast and quickly. Took time to install new thermostat that I had purchased. Very quick and professional. Service: A/C system maintenance

Bobby H was prompt in setting up appointment. He notified us when he would be at our home and was there when he said. Did a very honest inspection of our AC and conveyed findings to me. Very satisfied with River City’s Maintenance as a company and Bobby H as their employee.

Bobby is always great! On time, thorough, polite, always takes the time to answer any of my questions and explains everything well.
10/10 would recommend.

I called this company being they had so many great reviews. The person that answered was very professional and courteous. She took my information and told me someone would call me back. Great! 3 hours later no call back so I called again. This time the lady that answered was very nonchalant and asked the same questions as if I had never called their business.

She gave me a quote for the visit and a appointment for the next day. Ok cool, but for some reason I went back to their site and realized the quote was different than what was advertised, so I called back. I explained what I saw on their page and she got a little snappy and said I should have told her about the advertisement, but I'm thinking to myself, why should I have said anything about the price when they are advertising it?!

My appointment went from the next day to the following week for the same service all because of a $30 difference. Needless to say I canceled my appointment and calling other places because that really disturbed me. Shame on this company

Y'all.these guys are hands down the absolute best. Best customer service, nicest technicians (shout out to LaBrian, Troy, Joey, & Javier!), best equipment & prices. These guys feel like family now. They replaced our entire AC unit, inside and out, in one day. I work in healthcare and know NOTHING about air conditioners except how to turn it on/up/down, so for me that was highly impressive! I also suggest joining their maintenance membership program (blanking on the official name of it), SO worth the investment!

Friday night downstairs AC went on strike after I attempted to fix a wi-fi problem to control the unit. A man has to know his limitations. Since I do not have anyone on retainer my reliance fell to YELP for assistance. River City's Total Maintenance was selected after reading the reviews. Call made for assistance before 9:00am. Spoke to a very nice person who took my information and advised me I would be contacted shortly.

In a short period of time informed my window for service would be between 10:00am and noon; a two hour window given to me at 9:20am. I can live with that kind of service. Their very professional, knowledgeable, and all around good guy Josh was at my door at 11:18am and worked a miracle for me within an hour of arriving. This review is being prepared in heavenly coolness in my home.

The fantastic immediate and professional service by all the staff along with reasonable cost on a Saturday morning makes me happy. And it also created a future long time customer for this business that gets Five Stars very easily from a cool. Original post made in July 2018

JOSH with River is 5 Star. The best Tech I have had in 20 Years. Very Professional! He was great with telling us our options. He is highly recommended

This organization will over charge for their services. They will not be upfront about services performed. Their technicians will install equipment for less then what you pay. Make sure you shop around for pricing. Double check any work they perform in your home. And above all, keep a copy of your contract. They are great at selling, but terrible at delivering what they are contracted to sell.

Great customer service! One call and the a.c. is cold as ice! Thanks Tracy and Corey.great teamwork!

We woke up December 8th freezing, because our home heater went out during the night and the fan was stuck on circulating cold air throughout the house. I called River City's Total Maintenance and within the hr our technician Bobby arrived and quickly diagnosed the problem. He even went out during snowpocoloypse 2017 and got the part we needed and fixed our unit. This company is professional and efficient and I would recommend them for any HVAC issues.

Had great service today from Bobby doing my annual heater check. He was very personable and professional.

On time very knowledgeable fix the problem in very little time would recommend them all the time they come out on weekends or holidays

Phil helped us out with our AC and super fast! The issue was small he made the fix. Then he also volunteered to look at the unit in the attic just in case, will use them again!

I have used River City TM for many projects around my house including a/c and heating maintenance and repair, plumbing, and electrical work. All jobs were scheduled right away and completed within a reasonable time. Everyone was very knowledgeable and went the extra mile to explaine what procedures/materials were needed to complete their work (especially George the plumber). All charges for work done was very reasonable. I am also a Rivrr City TM club member. Thanks for being there TM!

We have been using River City Total Maintenance for many years and are club membership users. Recently, all in one day, we had plumbing and A/C issues. The plumber, George came out the first day I called and was so helpful in determining where the leak was coming from, fixed it and installed a new kitchen faucet. The next day he came back to install a new toliet we had purchased.

He is very knowledgeable, does great work, and I would not hesitate to recommend him. Also, whenever I call the office, the ladies who answer are so friendly and helpful. Thanks River City Total Maintenance!

So after several weeks and close to $900 "thrown away", I am still waiting for the General Manager to contact me, as I was told he would over a week ago. Guess his comments on 9/24/2016, ". sorry you felt we didn't communicate well with you, and for that I apologize. I will be addressing this with my staff to ensure this never happens again", might mean more if I had actually heard from him as I was told I would.

The comments also did not address the price issues or the fact that the "fix" that I paid close to $900 for was seemingly unnecessary. Glad that I was able to find a reputable HVAC company that was able to properly diagnose the issue and fix my A/C for a price less than 1/3 the price quoted to me by River City. Maybe the worst customer service I have experienced in a very long time.

DO NOT use this company. I have never reviewed a company in my life and I could give you my long sob story, but the point is just DON'T. Nice crew, but it's all a sales pitch. Abnormally high repair prices for same exact work, quotes $2,000 to 3000+ higher than well respected companies in the same area.