Heber Springs Heat & Air

Our air went out and we were desperate for our A/C. HSHA came out the following day after my call. While it took a few days to get parts (older unit) the air is up and running! Brian and his crew were very helpful and kind. This is what true customer service is and our family definitely appreciate it.

Call them for your heat & air needs. I can't say enough great things about this company. They are professionals. Arrive on time and communicate with any changes. Complete the job with care and customer satisfaction. They clean up after themselves and will inform you as to what the repair was.

Unfortunate circumstances led to not firing up the system until after my Dad passed away that was almost a year after it the full system had been installed. We don't live in the state and are at the house several times a year. There were pin holes in the coil as a manufacturer defect. No matter the day or time we called Brian or Trish at Heber Heating and Air they came out to add Freon and search for the leak. It was finally found and Brian and his team went over abs beyond to help us get this repaired. We can't Thank them enough. Amazing company to do business with!

Matt arrived less than hour after we called. Very professional and nice. He made a minor adjustment and checked unit. We were charged only for a service call. We will use this HVAC company again. Service: HVAC system maintenance

The technician that worked on my system was dishonest, but they did come immediately after I called, (thus the two stars) and explained everything about my unit (formerly my father's) to where I understood why certain things were installed the way they were, to my dad's specifications. I wouldn't waste my money for their service. EDIT: The technician that worked on my central air unit told me for the ten years that it had a freon leak, that my father would just call them every summer and have them recharge it and said not to worry about fixing the leak because it was "very small." I found out last week, 06/04/2021, that my father actually had asked them to fix it, but they would tell him that the leak was extremely small and he could get by without the fix.

But they also said they would come back the following week, but then not show up. Now the warranty has recently expired, but I still sent a text to go ahead and come fix it. The technician not only didn't answer my message, but wouldn't answer subsequent messages or calls. I called another company to come out and at least recharge my unit. He had to put four pounds of freon in the unit and said after the freon worked itself into the system (about a week), he said he would come back and fix it.

These guys know their stuff! I made the mistake of letting someone else work on my system first.they came to Maumelle from Heber Springs the same day and had me back up and running in no time. Great service, great price!

Very professional, courteous, and prompt. He explained everything to me where I could understand. On time and good work. Thank you!

We used Heber Springs Heating and Air LLC on one of our clients sites for a PM. They provided excellent customer service and communicated well through the entire process, and have excellent pricing. I highly recommend!

ALWAYS ALWAYS honest, respectful, kind, and these guys really know their business. Every time I have needed them, my needs were met quickly and efficiently. Usually, barring the unforeseen, my heat or air is back working within the day. Thank you all so much.