Frisbees Plumbing Heating Air

Be aware of scheduling fee that is not noted upon scheduling. I called Frisbee because this company installed the HVAC system in my home when it was first built. Thus, I thought they may have some knowledge/insight as to why my duct work was "popping." I was assured by the scheduler that if the technicians were not able to do anything, I would not be charged.

The technicians were at my house for about 15 minutes and they noted there was nothing that could be done. When mail from Frisbees arrived, I was billed for a service call and for labor. Apparently just to get on the Frisbee schedule is $75 and then labor is a minimum $65. (I found this out after calling to inquire about said charges). On a positive note, the technicians were professional.

We walked in and got service the same day. The people who came out were friendly and made the whole process simple.

11/29 - I noticed water on the floor around the water heater. 12/1 - someone came out and looked at it and told me they don't know why it was leaking and had no solutions. 12/3 - bill arrives for $142 ($75 service call fee + $65 plumbing fee) I call and explain I would be happy to pay the $75 but the $65 I do not agree with as no plumbing was done and the guy was here for approx. 5 mins.

I was told they would revise the bill and send out a new one. 12/22 - I call again but everyone in billing is out but they will leave a message. 3/3 - I receive a bill in the mail, oh nice, it's the adjusted amount. NOPE! the full amount + a late fee and a nice red "PAST DUE" stamp 3/4 - I call Frisbee to explain the situation again and am met with "everyone in billing is out but I will have them call you Monday" 3/10 - still no call back, so I call and talk to Karen. Karen was really friendly but with that being said it was explained to me by her saying "the $65 plumbing service is because "we have to pay our guys" and the $75 is for vehicle maintenance and gas. - well I certainly understand that but with him only being here for 5 mins that would equate to $780/hr which I never would have agreed to. Or, if he was able to solve the problem. She did agree to reducing the bill to an even $100 which I accepted but I can guarantee that I will not do business with them again or ever recommend them.

Quick, polite and explained what would be done. Advised will need drywall afterwards and appreciate he can connect me with one to finish my shower area.

Furnace stopped working at midnight and would not kick back on. We manually reset the furnace and tried a few things before calling Frisbee's at 0200. By 0430, service tech still hadn't arrived or called so we called the emergency number again and re-explained the situation. Called again at 0630, as the house had gotten down to 60 degrees and had yet to receive a call or anything from the service technician. Giving 2 stars because the call center folks were extremely nice but the service itself is a zero in this instance.

If I could give 0 stars, I would. Incredibly disappointed in the "service" I was provided, if you can call it that. I had called asking for a second opinion to replace my shower handle. The man came out (he was very nice, I will give him that) but was late to my appointment scheduled from 1-4:30--not even getting to my house until 5 pm. Looked at it and essentially said it couldn't be done.

My hope was that he would be able to offer some insight and solutions and what the cost entailed with that would be. Instead, he had to call and make a second appointment for an estimate (which I ended up canceling thank god). For absolutely no service and no professional opinion, I was charged $106. I called to explain my dissatisfaction and was told I was billed the flat rate for a service call plus his time.

The flat rate for him to come in by house and do absolutely nothing and provide no information was $75. They ended up not charging for the time but i did have to pay the $75 fee which was an ungodly amount for what I was provided. I ended up going with Krohmer who was able to fix the handle in less than an hour at an affordable price. Would recommend Krohmer hands down.

I should also add that I got an opinion from Top Dog Plumbing and when they were not able to provide a solution that day, they didn't charge me. A flat $75 fee with no exceptions for when services and opinion can't be provided is just crazy to me.

Our furnace went out and I called to schedule an appointment. They were able to get us in that same day. When you call they don't let you know any pricing. Well, it turns out they charge a $75.00 fee just to come out plus any labor that is needed, which in our case was $75.00. So, for less than an hours work it cost $150 plus the part. Not impressed. I wasn't real happy. They should tell you up front that the labor is different than the service call.

Absolutely terrible on service. They said they would get back to me on a project quote last March. I called and they finally came out in May, did some measurements and said they would get back to me. It is July and they still have not replied. Their plumbing service sucks. I wouldn't use them for anything. They have more excuses and no concern for the customer. I refuse to do business with them any more even though I have used them often in the past. Management needs to be replaced.

They provided an estimate for replacing our heating and AC systems. We chose them over 4 other bidders and were not disappointed. Work was done timely, cleanly and efficiently. I highly recommend Frisbees for your HVAC work! Service: HVAC system maintenance

Ya know when the guys come out to the house they are nothing but genuine and helpful. My frustration with Frisbees is their service depot telling me time after time that they'll call you back for whatever reason and they don't. I have had to chase them down at every turn and then they tell you things like "If one of our guys isn't there by noon then you call us". Really, how about you make sure your guys are where they're supposed to be, I have a job and making sure your techs are where they're supposed to be isn't it. That's your job! You have the potential of being a great business but first you have to master the basics like doing what you say your going to do. It's not complicated!

I am very highly satisfied with the professional treatment and service this establishment provides. They are very courteous and you actually get to talk to a live person.!I would highly recommend!

My furnace quit working and when I contacted them, they sent a tech out right away. The company had part I needed on hand which is great, so it was fixed right away. Great service, great people, great company. The tech represented Frisbees very well---professional, fast, knowledgeable. Service: Heating system repair

It was Thanksgiving day. With COVID, we had decided to stay home and do our own dinner. I was just getting ready to carve the turkey when my husband came up from the basement stating that the water heater was spraying water from the top. GREAT.it's Thanksgiving and no one is open. We called Frisbees and left a message with the call service and within 10 minutes we had a call back.

Within 20 minutes the plumber was at our house and 2 1/2 hours later we had a new water heater installed. The plumber was friendly and helpful and not at all disgruntled that he had to give up his holiday and go to work. We've always used Frisbees because we trust their technicians and service and this time was no exception. Thank you Frisbees and thank the plumber who gave us his turkey so we could have hot water! Mike and Barb Morgan

This review is for Russ the plumber to came to the house. Russ you are appreciated by us. You were professional, Clean and quick on getting the work done. We thank you sir.

They came to check out a plumbing issue but were not able to fix it. Still, they charge me nearly $300 just for the time! I appealed asking them to lower it but they said no. Last time I use them. I would caution anyone to make sure you agree to cost ahead of time because as they showed me, they will not be reasonable about results versus cost once they bill you.

Do not recommend as the guy who came out did not want to do anything. Needed kitchen faucet fixed and venting to be looked at but he does not climb on roofs and definitely won't be going into attics. Said I would need to request someone else. After some pressure, he did fix one small thing on the faucet. Asked him about a couple of other things and approximate costs, but he could not tell me and would have to check. He basically was trying to get another appointment set up in order to charge more. Was a complete waste of time and money.

I was working with a different company before making the switch to Frisbees. After the previous company had to come out for the third time to fix my AC (misdiagnosing the problem each time) and spending $1000+ on repairing it, I called Frisbees. The tech found the problem within 5 minutes. He showed me the leak in my A coil and we decided to go through with a replacement of the entire AC unit since the cost of replacing a coil is more than half the cost of installing a new more efficient unit.

I also decided to replace the furnace at the same time, since my furnace was nearly 19 years old and was having a hard time keeping the lower level warm. I received multiple quotes for full furnace and AC replacement, and Frisbees came out on top. They offer 0% financing over 3 years for furnace and AC replacement. It made the huge expense a lot more bearable to me, as I've had a lot of bad luck this year with things breaking in my house.

On the day of installation, they arrived right on time and started tearing out the old units. They set everything up and left my place cleaner than it was before. The installation look great, and it only took them about 8 hours to fully complete it. Frisbees also handled all the registering of the new equipment so that I would get my 10 year warranties, and they showed me how to use the new thermostat.

The whole process was stress-free for me. I will say that I noticed a little bit of condensation pooling around my new furnace after having it on. Given that it's an energy efficient model, I knew that condensation was normal, but not on the under side of the unit. They came out and fixed a minor installation problem with the new PVC chimney the very next day. It's been great since. I've had only great experiences with Frisbees so far, and I highly recommend them.

I was an emergency situation, my main water valve broke and I needed assistance immediately because it was an after-hours call. They would not send a person out because I have never done business with them in the past. Even when I offered to pay more money. Must be nice to turn away business when they are going to get more money than normal to do what they're supposed to do. Horrible customer service and I would not recommend them.

Walking my kids 5yr and 9yr crossing Minnesota in the cross walk light is Red. Frisbee truck turning on Minnesota from 229 come to a rolling stop not looking almost hitting my kids. I scream to get his attention he then stops barely missing killing my kids. Then rolls window down to call me the "Asshole". I will never use this company with such low rent employees. I will do my best to tell this story to many people.

Needed them to come out to service our furnace that wasn't working. Didn't show up when they said they would and called an hour after the arrival window passed asking to move my appointment to the next day. Luckily, we were able to get the furnace up and running ourselves because they never showed up the second time either. Had to call in and cancel my appointment and explain to them that they didn't show up, even though the receptionist tried telling me they arrived the day before.

Visited their storeroom on 2/10/2018 and picked out a new toilet. Repeatedly told the salesperson that either 2/16/2018 or 2/19/2018 would work for me as a delivery & install date as I could take off work due to the President's day holiday. The salesperson sent me out the door without booking it, and told me I would be getting a call. (Another salesperson was evidently booking a customer while I was in store.) I received a call within 30 minutes confirming my delivery & installation day for 2/16/2018 in the morning.

Fast forward to 2/16/2018. I call the store at 11 am, wondering where my install is. I'm told that I'm on the schedule for Friday 2/23/2018. Unacceptable. The best the service manager can offer is after hours installation. If you had after hours installation, then I would have scheduled after hours installation and gone into work. My time for the day is worth $300 plus benefits. Not acceptable. I cancelled the order. I'll take my work to somebody who can do the job right from the start, and I strongly suggest everyone else do the same.

Had them come out and inspect our AC as well as fill the freon. The service was great and they were able to come out that same day. I was so happy with their service that I called back so that I could have them put in a new furnace return in our basement. Got transferred to that department and spoke with the department manager for an estimate. His name was Mark.

Mark had me text him some pictures so he could provide a better quote. After that he stopped returning text messages and wouldn't answer voice mails. When I call Frisbee back they say I must speak with Mark regarding the new return. I've since contacted Schempp and they're sending a person out to give me an estimate. None of this texting pictures BS either.

I will be replacing our AC unit in the next couple of years. I had originally hoped Frisbee could help us with that work. But, since they seeming don't want our business I'll be having that work done elsewhere.

Their office workers that set up the appointment, & took my follow-up calls were great. Unfortunately, the service at my home was dismal. Our heater had worked fine all winter, but the AC wouldn't get cold enough when the temps rose. Their tech came out and replaced the fan motor on our Central AC unit ($400), & when inspecting everything else said our unit in the basement was wired incorrectly.

He told me that he corrected it, though. Of course, the SD Spring season turned cold again, but now our heater would not turn on at all, even though one week earlier it had worked fine. When I contacted Frisbee's to inquire, they said the tech would be here the next day. When I got home from work, things were unchanged, so I called Frisbee's back.

He said he HAD been here, & it was working fine. I asked for him to return, since we still didn't have heat, and he informed me that now water wasn't draining properly from the unit. He "took care of that now, " he said. He said he added a new draining tube. Now we had heat, but when the temperatures rose, our pipes that fed into our basement unit would get condensation that would freeze eventually, and stop all cooling.

Then I received a bill for $140 for the water draining issue. When I called to tell them that we had no condensation issues until their tech "re-wired" our unit correctly, they did waive the $140, even though they felt it was a separate issue that I just didn't understand. They said they would re-send the tech, & I said no thank you. We contacted a different company that came & inspected.

They did see the new fan, but there was no evidence of a new draining tube that I was told was installed. Funnily enough, he said all it needed was some re-wiring to run at the correct RPMs, & it is now working fine. I give two stars because of their understanding & waiving the second visit fee, & being apologetic & polite. But, the actual service was one star, or less.

Awesome service even though I only needed a small part! I brought in a disassembled water hydrant and the guy working there took me back found what I needed, then he actually took the part I brought in and put it in the vice and cut off a piece that I would need to re-use.

I really hate to write this but I there is no other outlet. And YELP comes up right after Frisbee Plumbing and Heating on Google. Our troubles started when it was time to install. The tub is jetted and for some reason that took 2 full 8 hour days to install. The tub ended up with a broken corner which had to be repaired. The access panel's clips were then broken and we had to bring it up.

When they took it to have it repaired it took many many phone calls and requests to get it back. When it was returned it was just ehhh. It still sits on our tub crooked. When the other items were to be installed it took 3 attempts to get someone to actually come. I sat home 2 afternoons (just love burning my PTO) for them to be NO SHOWs. On the 3rd attempt they did arrive and the rest of the bathroom fixtures were then installed (sink, toilet, shower set). Excitement and curiosity made me want to try things out (jetted tub). Got into a nice hot bath and pushed the button to start and nothing! GRRRR I then called them back frustrated that things weren't checked to see if they work after installing.

They did send someone, he figured it out and groaned about how the company never giving him the training on whirlpool tubs so my guess with what was wrong was as good as his. He did end up figuring it out but when he was leaving he was "pretty sure I have to charge you". So after about 20 minutes of back and forth it was straightened out - not to charge me!

Bottom line - I didn't appreciate burning PTO for 3 afternoons in total and all the run around that accompanied this. I don't think that in the future I'd ever hire them. I however think that I would let people know what type of service they provide.

We have been longstanding customers of Frisbee's and unfortunately have had a string of unsatisfactory service calls that have prompted me to write this recommendation. The last few plumbers that have been sent out have been unprepared for the call and needed to make multiple trips back to the store for parts (all on my dime). This despite having been told the need for the call at the time of scheduling! Taking 2 hours to install a faucet is unacceptable.

A call to the office regarding this was also dismissed- insinuating that I was lying about this as the service trucks are GPS tracked and the records on my service call were checked and they could not see that this had happened. I only complained on the last service call however as I think back on the last few times Frisbee's has been out in the last couple of years the service trucks have always had to make trips "back to the shop". At the rate they charge per hour for labor this is a nice way for them to pad their pockets.