Cold Craft

Just had a part on my ac replaced. Eli was phenomenal and after inspecting the ac knew exactly what was wrong with it. He fixed it perfectly and in little time. He was very knowledgeable and was even teaching me things along the way. Great service start to finish

We had Cold Craft come service our HVAC systems. Making appointments was easy, they always pick up the phone. Miguel came out, was very punctual with excellent communication. He worked quickly to diagnose our issues and recommend solutions, and was patient explaining the details. Extremely knowledgeable, proficient and competent. Difficult to find this caliber of first-class professional service, very impressive. Cold Craft is HIGHLY RECOMMENDED

We had a split heating and air conditioning unit install. They were fast and professional. It is the perfect size for our office. I highly recommend Cold Craft.

I had my cooling unit on my wine fridge go out. The cooling unit is the WhisperKool 2,500. My condenser was turning off and on- not running consistently. Cold Craft was an authorized dealer so I gave them a call to fix. Their hourly rate was over $250 but she told me they would most likely not have the parts and would need to come out again with another service charge plus parts.

The process didn't make much sense because then I'm going to be approaching the cost of a brand new unit. There are just a few parts to the cooling units so not to have them during their first visit is not ideal. She convinced me to buy a new cooling unit and to get it installed. The unit itself cost around $1,450 new. I finally got the quote back and they wanted to charge me $3,470. 140% plus mark up which he claimed to be labor.

The job couldn't be more than 20 minutes. the unit just slides right in. I called to see if that was accurate and his reply was "we are contractors. we need to make money." I totally get that but not at that ridiculous pricing. The wine fridge brand new wasn't even that much money. I'm going to look for someone with more reasonable pricing. Update - I just ordered a brand new unit with free shipping for under 1,600. Installation instructions are extremely easy. Still don't understand managements comments below. They quoted me for more than what the cabinet unit itself cost brand new. not just the cooling unit.

My AC hasn't been working very well in the past several weeks, I rarely use it but now that the temperature is in the high 90's to 100's I've been turning it on. I contacted Cold Craft and spoke to Susan who said she, they're booked solid and would see if she could send someone out in a day or two. I shared with her I work from home; very little cool air was coming through the vents and it was 95 degrees that day.

I purchased my home 15 years ago and use the same AC unit it came with. She contacted me a few hours later to let me know someone would be stopping by on his way home to check my AC. I anticipated being told I needed to replace the entire AC unit, however, after Kent checked the vents in my home and the AC unit outside, he informed me my air conditioning unit was "running like a champ" and turns out I needed to replace my air filters which cost less than $20.00.

With all that's going on in the world today, I'm grateful for this company's honesty and cared enough to squeeze me with an existing backlogged schedule! I highly recommend Cold Craft!

We had a technician come out to fix our A/C unit who was incredibly rude and bullying. On multiple occasions, he told my partner and me to stop talking. He was contacted through our HOA but if ever we need A/C service, I am going to request to go elsewhere. I'm not sure how the other technicians are at Cold Craft, but the one that came to service our unit was very rude and snippy. No way to treat/talk to a customer. I would not recommend a company that hires technicians like him.

I requested a quote (on a Saturday morning) to understand if we needed to fix or replace our in wall a/c unit and received a response within the hour. Susan provided honest and professional advice - will keep in mind if we move to a home with an HVAC system!

Had several AC units checked and repaired, excellent service technician.

Very professional and so on it. We hired Cold Craft as a referral from a referral. We were told they were awesome at wine cellars. Unfortunately, we have had some tough times with Phil Finers for the last year that we needed a new person to install a new wine cellar unit. I started with Kent just emailing and sending pictures and telling him what we needed.

It was a big job. Take down the ceiling mount old system and put in a new one that would either fit in that space or go under the house. He sent Barry out. Barry figured out the solution and after the holidays and new electrical put in by us, Barry came back out with his crew and got the job done in 1 1/4 days. (not even a half, just a couple of hours more the next day).

They were timely and professional. Susan, the CEO, even called me to follow up on the install. Very refreshing and happy to see this level of customer service from everyone at Cold Craft.

I requested a quote and received very prompt and professional service from Staci. I had a followup question and she responded quickly and with a complete answer. This is for a new construction and we have had some delays, but first impressions count and I wanted all to know of my very positive experience.

Cold Craft ROCKS! Our home AC went out couple of weeks ago in this very warm weather. Two companies came out to look and said the unit was not repairable and it needed to be replaced. I am so glad I called Cold Craft - they came out looked at the unit and were able to fix it without much effort. Jorge was honest, professional, polite, and answered all our questions and did an amazing job fixing the AC unit. We finally have cold air after 2+ weeks. We were able to get the work done for a few hundreds of $$ over being quoted $8000+ Thank you, Susan - your team is amazing :0

I'm in charge of 31 HVAC units that have to be up and running at all times. They range in size from a normal home air conditioning unit to the size of a freight train. I cannot say enough about their expertise and customer service.

Just had Rob and Jose come out to help replace a circuit board, and they were fast and efficient. We now have cold air! Thanks again for the great work, folks.

Wow! Called for a quote. They don't even want to come out to meet a customer to give a quote. They are too busy to do that! Their time is very valuable. Customer who? One of the rare experiences I have had in my life with such rude treatment!

Our first time calling on Cold Craft to service our rental property failing furnace that needed to be assessed and/or replaced. Cold Craft was very responsive and quickly sent a tech to the property to review the problem. Being very courteous to the tenant and minimizing impact on her, he was able to verify and recommend we replace the entire unit, explaining the age, efficiency, and danger aspects of the furnace, we agreed to replace it.

Cold Craft quickly provided estimates of a couple of options for us to choose from. Pricing was fair, and the install and follow thru was exceptional, professional, and efficient. We are extremely pleased customers of Cold Craft and will now always reach out to them first for all our HVAC needs for our home and our rental properties. Ray&Betty

Days ago my furnace became less powerful and not able to heat up my house as it used to be. So I send out quotes to multiple businesses to ask for help. Guess what, Susan was the only one that replied with informative suggestions, and after I check my furnace again, all the suggestions from Susan worked! After fixing them by myself, the temperature comes back again!

Thanks A LOT! These people are just a LOT more trustworthy than other businesses who simply replies with quote prices, and ask my address to send out technicians, which are NOT free! With this experience, I would certainly come back to them again if I do really need someone to visit and help my heating or AC problems. Cause they are trustworthy!

Kent and his team are amazing! Everyone on staff is super knowledgeable and responsive to customer needs. They take time to go over the details and explain pros and cons of the various installation options. As a general contractor, what's most important to me is to have a great sub is who shows up when promised and does excellent quality work. I highly recommend ColdCraft for all HVAC work.

Horrible customer service, just out to make a buck without helping the customer. Would not rely on technicians to give a straight answer. Susan the owner is very brash and rude.

I am very thankful to Cold Craft for fixing the heating problem! I have a less common heating system and had several companies come in and charge me for "diagnostics" without knowing how to fix the problem. A lady from Cold Craft came in and new exactly what the problem was and fixed it quickly with a smile. Thank you very very much!

Cold Craft has diagnosed many issues for our 130,000 SF campus over the years. This year, we had major issues with our York Chiller that required a total overhaul. Staci was amazing at being able to figure out what other techs from other companies could not and provided a cost-effective solution. Now the chiller works great! Highly recommend!

The price I was quoted for a small modest wine cellar was unbelievable so if you want to waste your money, this is the place for you! (6/21/18 update - Thanks for your response. Here are more facts. A Breezaire unit such as a WKL 3000 sells for as little as $1,350 + free shipping and yet the price I was quoted, not for this particular unit btw was $5,000 installed.

Upon receipt of this quote, I emailed your company and asked for a lower end unit and a lower price - I received no response! I understand markups and installation and again as I mentioned, the unit quoted was probably a more costly model but $3,400 on top of an online purchase price seems unreasonable.)

I honestly don't know what we would do without ColdCraft. They saved our hides in 2017! For some reason, our heater and A/C were running simultaneously - we couldn't figure out the issue, but called in our go-to-HVAC gurus at ColdCraft and they quickly diagnosed the problem. We paid just over $200 to ColdCraft and then by doing so, found out we had the ability to go after our home-alarm company for the overpayments we had been charged by PG&E due to their error in setting up our thermostat.

I learned first hand that ColdCraft is a company that truly cares about their clients. They even wrote an letter on their letterhead, explaining exactly what happened so we could request a reimbursement. They were also instrumental to our architect when planning out a remodel in 2016. They handle commercial and much larger projects and I'm glad as a homeowner to know that they can share their expertise even with the "small jobs" I have for them at our house.

I have been a ColdCraft customer since 2015 and would not go anywhere else. They are fair and also help us proactively manage our house, with instructions and tips on how to maintain and SAVE MONEY. Thank you ColdCraft, especially Susan Nichol, who followed up with us to make sure everything was to our satisfaction. ColdCraft is one of the few "Diamond Certified" HVAC companies and are trustworthy.

I have read recent stories about non-accredited vendors and scams/robbery attempts. If you are looking for cheap, and don't care who enters your house, go ahead and go with the lowest bid - ColdCraft is probably not for you. (Though I'm sure they would appreciate the chance to bid on your project.) I can depend on ColdCraft and I honor our longstanding relationship with them by paying the fair rates they require to run their company with quality, knowledgeable employees and great customer service.

Staci was extremely professional and helpful. She explained each step of the way and patiently ensured that our furnace was back in order after she fixed the connections.

Robert came on-time and was professional. He diagnosed the problem with our A/C condensation pump and pointed out it had been plumbed incorrectly when installed. He replumbed the pipes from the pan to the condensation pump and fixed our A/C. The charge was very fair. We could not be happier with the efficient service we received