Tuckey Mechanical Service

The group of Techs who worked at our home were knowledgeable, professional, and friendly. As often happens the job doubled in size and scope shortly after it began. The Tuckey Techs took it in stride. They were efficient and effective throughout.
The Removal team got their part of the job done and moved on so quickly that I didn't get to know them as well as Matt V., who was in charge of the Installation team. Matt was both an excellent technician and team leader. Not only was Matt knowledgeable, he could ,also, communicate what he (they) we're doing and he could explain why they were doing it. He explained things in terms that I, a know nothing, could understand. Matt, also, answered questions and provided advise that was understandable and technically correct. All this while being friendly and cooperative.
I must admit I didn't meet a Tuckey Team member who wasn't friendly, cooperative, and a diligent worker.

I’m a tenant and am always impressed how fast they respond to maintenance requests. Always the friendliest techs and they have a 24hr number that you can speak to a live person on. Thanks for always rushing out when something needs fixed. World class service! Thank you!

Terrible company to work with. They seem to only be interested in insurance money. Contractors are not paid in a timely manner, people on the phone are rude.

Look elsewhere. We are beyond frustrated. Insurance company provided Tuckeys's name to us to do restoration work after our water damage. We called and Matt came out to review the damage and write up an estimate, Matt told us they were booked out 3 weeks but since our job was not real big, he would work ours in. He gave us options that he used for the carpet replacement that they work with. 2 weeks went by, after multiple phone calls to Tuckey's, no return phone calls.

The person answering the phone said Matt was busy, he would call back by the end of the day- never happened. The lady from the flooring place called us and said they were still on board but Matt would not call her back either. We are now 3 weeks behind in getting our house back in order. Yesterday we moved on to another company. Tuckey's was a waste of time.

Beware, this was my insurance companies preferred provider. My roof blew off Febuarary they still have not finished the job. Their "estimator" miscalculate the square feet and the chimney cap--thinking it blew off when in fact it broke off. The insurance company cut the a check in less than five days, was told the project would start in 0ne week, then told March 20th in an email. in the second week in May I asked when are you beginning?

The assist told me she wrote it in the email--"read it" The email says March 20th -I said its closer to May 20th. This resulted in more damage, I am sure this will end up in court before it's over. Be very careful. Today is June 3, 2017 still waiting!

For all the work we have engaged The Tuckey Companies to do, their service has been quick, and they have always addressed whatever household issue we were experiencing. As an example of their professionalism I offer this event: Last week we were having problems with our well pump. I called Tuckey Mechanical and asked if they could come to determine what the problem might be. Shortly after I called the office, one of the company's electricians called me about the matter. He told me up front what might be causing the problem and advised me that I should contact a well company to have it fixed. The company could have sent a technician to our home to investigate, thus incurring a cost for the visit; but it did not, thus saving me money. When I did call a well company, they came and diagnosed the problem to be exactly what Tuckey's electrician said it likely was; they fixed the issue immediately. This event shows how The Tuckey Companies do not take advantage of their customers but, instead, keep their clients' interests above their own.

The technician showed up at the appointed time, completed the installation in 45 minutes and did a good job. Because this was a service call, and Tuckey is known to have good talent, I figured that I'd be looking at a $125-150 bill for the service call. I was surprised to get a $65 bill, even called the office to see if they had left something out, since my experience with other HVAC services ~6 years back was that just the service charge for showing up on site was at least $75, not including the actual work. The office assured me that the $65 charge (including tax) was the full freight, which I then paid over the phone.

We had our A/C ducts cleaned recently. I shopped for a contractor but found few with believable pricing and a number of bad reviews from those I did not know. I knew of and had used Tuckey previously for other work. They are premium priced, but I wanted the job done right. The job took all day. and we had a number of negative issues. But I don't expect perfection of any person or contractor, but I do expect that all issues be addressed pleasantly, promptly, without argument and satisfactorily. Tuckey came through with flying colors; I can't imagine any contractor being better to it's customer than was Tuckey to us. This is an outfit having integrity. I'll use them again and I recommend them to you.

They do excellent work and they have great people. They are just a good company. They are locally owned; not a big national corporation or anything.