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Reviews (4)
Nathan L.
Mar 21, 2022
Alyssa H.
Apr 21, 2020
This company was quick to respond and make it to our house for an emergency furnace repair. The repairman was extremely kind and pleasant, and he went above and beyond to make sure every single tiny detail was in order. Even though there were some challenges including a brand new part that was broken straight out of the box, the repair was reasonably priced and done quickly. We will definitely contact George Strohm, Inc for repairs in the future!
William R.
Sep 11, 2019
Called to have a small leak repaired at my cottage in Mount Gretna. Person I spoke with told me I would be advised of the cost of repair before work was started. That never happened. When work was done I was presented with a bill of almost 500.00. I paid it and called to complain and was told someone would call me back. That also never happened. Will never use them again. Total rip off
Greg T.
Sep 16, 2018
My elderly handicapped mother called Strohm several times during the summer in an attempt to have yearly maintenance done on her furnace. After many unreturned calls she was finally able to have a technician stop by to do the work. The technician told her there was an issue with the pilot light not staying on which he could not figure out and that there may need to be a part ordered.
He would get input back at the shop and contact her the following week. During this visit he also measured the full bathroom to get a quote on a possible remodel. He then left, charged her $375, left no receipt, and never heard from anyone again. As I live out of state, I came into town this month to help my mother with numerous business matters which included dealing with what was clearly this business taking advantage of my mother.
After going to the business in person (no mgmt available to speak with on a business day) and letting the secretary know my extreme unhappiness with this matter and that it will be resolved, I received a call from the new business partner 30 minutes later. He apologized and stated he would have someone out the next business day to complete the job properly.
This was the same day I had to leave town but two technicians did show up. Resolution was that a new chimney liner would be needed and they would call my mother to come back and give her a quote. Two weeks pass and once again nothing from anyone at this company. I proceeded to once again contact the new business partner who proceeded to berate me and make excuses for his poor business practices which actually included the hurricane that was still out in the Atlantic ocean posing absolutely no immediate threat to the Lebanon area!
In review, no quotes were ever received and any further business with this man and his business ended at that moment. A clear attempt to take advantage of my elderly handicapped mother was done by charging $375 for the pleasure of dealing with this company. A good businessman does NOT make excuses.period. A good businessman does NOT take advantage of elderly handicapped people.
The customer pays your bills and you clearly are NOT a good businessman. As they say every dark cloud has a silver lining. a new chimney insert was quoted and installed within 3 days of contacting another company. Their work was absolutely professional, outstanding and cheaper to the point they also got additional business to be done for my mother and will continue to do so going forward.
The unprofessionalism, lies and excuses presented by George Strohm plumbing and heating was inexcusable and others should take note there are other less expensive, professional companies that would look forward to having your business!
He would get input back at the shop and contact her the following week. During this visit he also measured the full bathroom to get a quote on a possible remodel. He then left, charged her $375, left no receipt, and never heard from anyone again. As I live out of state, I came into town this month to help my mother with numerous business matters which included dealing with what was clearly this business taking advantage of my mother.
After going to the business in person (no mgmt available to speak with on a business day) and letting the secretary know my extreme unhappiness with this matter and that it will be resolved, I received a call from the new business partner 30 minutes later. He apologized and stated he would have someone out the next business day to complete the job properly.
This was the same day I had to leave town but two technicians did show up. Resolution was that a new chimney liner would be needed and they would call my mother to come back and give her a quote. Two weeks pass and once again nothing from anyone at this company. I proceeded to once again contact the new business partner who proceeded to berate me and make excuses for his poor business practices which actually included the hurricane that was still out in the Atlantic ocean posing absolutely no immediate threat to the Lebanon area!
In review, no quotes were ever received and any further business with this man and his business ended at that moment. A clear attempt to take advantage of my elderly handicapped mother was done by charging $375 for the pleasure of dealing with this company. A good businessman does NOT make excuses.period. A good businessman does NOT take advantage of elderly handicapped people.
The customer pays your bills and you clearly are NOT a good businessman. As they say every dark cloud has a silver lining. a new chimney insert was quoted and installed within 3 days of contacting another company. Their work was absolutely professional, outstanding and cheaper to the point they also got additional business to be done for my mother and will continue to do so going forward.
The unprofessionalism, lies and excuses presented by George Strohm plumbing and heating was inexcusable and others should take note there are other less expensive, professional companies that would look forward to having your business!
