Polestar Plumbing Heating/AC

Larry T. has come to our home twice - once to diagnose a problem and another time to inspect after another technician performed the work. Larry was so patient and professional. He answered all of the questions we asked him with knowledgeable explanations. He expressed interest in helping us understand how to best care for our new unit and how to save money in doing so.

Even when I called later with a follow up question, he was very kind and helpful. We have previously had only bad experiences with heating and cooling repairs/installs. It has been so refreshing to have Polestar provide affordable rates and quality service through skilled workers like Larry. Update: James came today and addressed some concerns we had about the unit.

It made a sound we thought was strange, but all was actually working fine. James helped educate us on how to interpret that sound, how to verify if the unit is truly malfunctioning, and how to prepare the unit for possible extreme winter weather. I really appreciate the kindness and professionalism he displayed.

Ian was on time and professional. He tuned my furnace and did a wonderful job.

We had a new sump pump installed by them and it has worked great. The price was competitive and the customer service has been amazing.

I had them fix a water leak in my kitchen sink for me. They were quick to get to my home and get the work completed, allowing me to not have to go all night long with no water to the entire house

Mitch was an awesome plumber to have unclog my drain. He came the same day and was very respectful

Mitch installed a new fill valve in one of our toilets because it was continuously running. Everything is now working great and we are pleased with his work

Joe installed a new main shutoff for me after I noticed mine had a leak. The work is neat and professional and the price was very fair

Kain did a great job installing a new comfort height toilet for us. Clean and efficient worker who was personable and professional

I wouldn't recommend Plumbing services. They came at my home to fix frozen pipes and they start doing the service before give us any estimates. They burned my trim faucet and left my house saying the pipes were not frozen anymore but my faucet would need a new piece to work again. They charged us $285 for defrosting the ice and told us that would return 2 days after to fix the rest. 4 days after the temperatures outside got warmer and guess what?

My shower was working again without any repair. The pipes weren't defrost by them and they never came back to fix my trim faucet. I called to the manager twice to ask my money back and they just don't want to solve this issue. Take my advice. Don't take their service. They have the worst customer service!

Found company through Costco and had new Lenox unit installed. Everyone from company has been great - communication and customer service outstanding with installation. Would recommend doing business with this company.

I found them through Costco and got a nice rebate from Costco. I thought the choices they gave me were good and did a nice gob installing the units. After a month I am happy with the new units performance. Quieter and house if very conformable. Would use them again.

Ian was very nice and professional. It's so nice to know my AC will be functioning properly for the rest of summer.

Ian did a follow up walk through to the air conditioner we had installed last week. Both the install crew and Ian were very professional and did an excellent job

Jerry from Polestar came and fixed my daugher's jacuzzi a few days ago. My daughter was stressing out about it. In a very short time the problem was resolved. We use Polestar for years. My daughter has never tried Polestar so I recommended them to her and to anyone thay needs their expertise. My daughter was very elated with the service she received. She said will always call for their help. She ask me to give them five stars. Thanks Polestar

Terrible company! Sold an air conditioning system to my dad that was too large for his house, and overpriced! It has constantly needed service since installation. No warranty coverage of course. Forgot to mention that my father suffered from dementia and passed away last fall. Avoid Polestar.