Integrity Air

They are fraud. Integrity home Solutions charged us $1236 on an air conditioner that was broke and took our money and the motor was gone and no air conditioning in our home. Now they will not cancel our contract and charge us $19.99 for a broken down air conditioner.

I had a leak in my AC unit. DEXTER WILLIAMS came by and quickly found the problem. Then he went above and beyond what I expected in order to fix it. It was after 9:30 pm, he didnt rush, he even stayed awhile after the repairs were done to make sure everything was working correctly. I am beyond satisfied with Integrity's service. Services: Leak investigation and repair, AC repair

Integrity showed up on time, great, the "Technician" as he said he was at least 10 times said, your A/C numbers are good and outside looks ok, your system is fine. We expanded our problem's and he said I am the "Technician" and I am telling you it is fine. We told home in the heat of the day we cannot keep the temps below the mid 80's and the has just gotten worse and worse, he again told us the system is ok and I am a Technician and I say it is ok. We needed more then "I am the Technician" from a company! I would give the "Technician" a 1 or 2 for "Attitude"!

1 year ago a valve was replaced in a brand new unit by Home Services company that meanwhile merged with Integrity. They won't honor the repair and won't even give us warranty documentation despite several calls. Sometimes customer service is not always about making money.

Great new company, I will do all of my ac needs through integrity. Mason is a great employee who understands the value of customer service and hard work. If you want someone who does their job to the highest standard, ask for that young man.

Absolutely horrible experience. If I could give 0 stars I would. We had to cancel credit cards due to fraud by the co-owner James. We needed a completely new A/C system and ducts. A two day job took over a week and we were left with the garbage from the old unit and a mess in our home. Nothing but excuses given every day. One person showed up to do the job 5 out of the 7 days.

To date this company has not held their word on anything. The owner John promised us our labor costs back once the job was "complete". This was almost two months ago and he refuses to respond to any of our calls or messages. The unit DOES NOT WORK PROPERLY. We have yet to receive a refund or an inspection. John PLEASE respond to your customers and make things right.

We've used Integrity Air for all of our AC needs for almost 20 years. Jay has always been up front and honest with us about his recommendations and all of our options. We've always participated in his maintenance plan which has basically meant we've had minimal to nonexistent problems. Our first system lasted longer than the typical expectations and we anticipate the same for our second one. Thanks, Jay, for keeping us "comfortable" for twenty years! Steve Phelps

I apologize. My review is instead for integrity Home Solutions. Didn't realize I'd reviewed the wrong company until I read another person's negative review here. Realized we both had similar horrible experiences, but not with this company. Prior review - Overcharged by several hundred dollars on a Saturday during the height of the pandemic for freon.

Payment was demanded of my management company prior to the start of the job - yep, you read that right! I am currently out of state and decided at that time not to go with their company for a full replacement. I was talked down to by their agent "Mason" on the phone for making that choice. So very glad I chose another company to replace my unit. I saved thousands in doing so! Definitely no where near a company with Integrity!

Jay from Integrity Air has been working on my A/C unit for the past 18years. He is VERY honest and trustworthy. I have recommended him to a few friends in the past. If you want an A/C person that is fair priced and knows what he is doing Jay is your guy. Last night my A/C went out and I called Jay at 5:30pm and with no questions asked he came. He didn't charge me the "emergency " fee that these other companies charge for an after 5 pm call. Very happy customer in Hunters Green!

Excellent, honest and timely service. I called Jay with an A/C issue the evening prior to the day of service. Jay promptly showed up (as scheduled) first thing in the morning, on time, at 7:00 AM. Jay diligently fixed the issue and had us back up and running in no time. If you are looking for someone to give you an honest estimate and effectively correct the issue, then Integrity Air Conditioning is your company to use. Thanks, Jay!

We had a great experience with Jay at Integrity Air Heating & Cooling. Jay was very thorough, he answered all our questions (more than once). Jay and his team were very prompt on the day of installation and didn't stop the work until it was perfect. A month later all is working properly. We highly recommend these guys.

We have been using Integrity Air for years. We have an older Ac unit and are on their maintenance plan. Jay is amazing. He is knowledgeable and truly cares about his customers. We have had to call him in an emergency situation in the heat of the summer and he comes as quickly as possible. He climbs into my attic and will switch the light bulbs up there too when they have gone out.

He cleans up after himself so you aren't left with any mess. He has honest and has fair prices which is very important. I have recommended him to neighbors and friends and they all truly love the service. If they had another star I would give it!

Excellent service, Jay was extremely knowledgeable with AC units. Very reasonable price. He is my AC guy for ALL future issues. I totally recommend him.

Jay is very professional and fair in his pricing. He takes the time to explain the issues that are in need of repair. His maintenance work is exceptional! We have used Air Integrity since 2016 for our precious AC system. I would highly recommend Air Integrity!

Jay and Integrity Air Heating & Cooling has been servicing our AC needs for several years now. We know when we call Jay, he will do his best to make us his next call and even respond at night if necessary! His service is great and honest, as the name of his business, his INTEGRITY is always the BEST! He truly cares for his customers and goes "out of his way" to help in anyway he can! If you need an AC company, you can truly trust Jay and Integrity AC!

Jay does excellent work. I have used Integrity Air for over 15 years and have always been satisfied. It is comforting to have a contractor I can trust. His prices are very fair (usually the lowest) and his service has always been excellent. I couldn't recommend him more highly.

Integrity Air is a great company. Just like the name implies it is obvious this company has integrity. Jay the company owner and installer of my unit was very professional and detailed in his work. He is quick to answer your questions and very knowledgeable in his trade. I had an older unit changed out for a new 2,5 ton Goodman heat pump. The install went without a hitch. What I really liked was His attention to detail and how neat his work is. I won't think twice when I need a A/C company again. Thank you, Jay

We have used Integrity Air for years. We have always had Wonderful service. We are on their service plan that does twice a year check ups because we have an older air conditioning unit. We couldn't be happier with the plan and their service. Friendly staff, accommodating, knowledgeable, and honest. I have and will continue to recommend them to friends and family.