Wenzel Heating & Air COND

We were having furnace issues. When I called they were friendly and Brian came on time the next morning. We appreciated that he started with common cheaper options and didn't up sell. We would highly recommend!

Responded to web inquiry within minutes first with advice on how to fix myself and then if that didn't work then to schedule an appointment. Who gives free advice anymore?! Did need to schedule an appointment a few months later and Brian was punctual, honest, not pushy and knowledgeable. Highly recommend! Service: A/C system repair

I had Wenzel out for preventative maintenance. Steve was punctual and thorough. Ductless AC system is working like it just came from the manufacturer. Highly recommend. Service: AC maintenance

Professional and honest furnace tune up and cleaning. Didn't try to sell me anything and was polite and friendly. Would recommend! Service: HVAC maintenance

What a great experience with this team! I was looking to replace my Furnace. It was getting old, and I was noticing some strange noises coming from it. When I spoke with Corey, he got right on estimating the furnace, and offered that they could come look at it, and repair in stead of replace, if I was interested. He explained their warranty on repairs, and got me a quote on a new furnace.

I decided to replace, and Josh did an incredible job installing the furnace. It was not an easy task by any means, but Josh did a great job. Insuring it was neat, and all things were out of the way. A truly professional team start to finish.

Had radiator control valve for baseboard heating replaced. Took him 20 mins. Cost $99 visit + $220 parts + $165 for labor. I questioned the 1.5 hours and said it took 45 mins to get the parts and 45 for the service. Lesson learned, get quote ahead of time. Two stars since he was nice guy and did it quick.

We purchased a Bryant AC unit that had the coil and the capicitor fail within 60 days of the labor warranty. We will incur well over 1/3 the cost of the unit in repairs due to this major failure. Wenzel wouldn't stand behind the product they sold us, even though it had a major failure within such a short time of the labor warranty passing. We would expect a company like Wenzel to stand behind their products when a major failure occurs within 60 days of the warranty. Very disappointed.

Excellent service! We ended up having to replace our furnace. Kirk Johnson was so helpful in advising us on the best furnace to purchase. Charles did a superb job with installation. Afterwards, Kirk came to our home to inspect the work done. All staff are kind and receptive to our needs. Very professional and prompt in service. We give them our highest recommendation!

I use Wenzel for the annual service on my HVAC in my condo. Great service by good, honest techs. When it's time to replace my AC, I know who I'll be working with.

The second tech just came out while I was at work and talked to my wife. AC has been out in 90+ heat for 5 days, tech said the AC is running fine but the furnace fan is not working when the AC is set to cool. Said could be a bad control board on the furnace or a issue with the fan motor. Furnace is 5 months old, AC is 3 years old. Now we need to call the company that installed the furnace. My issue here is, I don't need theories, why can't you confirm if the furnace fan motor or control board is damaged, not working properly, etc?

Charles was fantastic. We had heat restored within minutes. Funny thing was the first company we called wanted to charge us $1500+, and that they'd need at least a half day but couldn't commit to when that would be. I will never use anyone else!

I've used these guys in the past and been happy enough with the service. However, this year I've scheduled appointments three times that they just didn't show up for. No call, no explanation, no nothing. It's pretty irritating.

I needed new HVAC in my house to replace a silly old unit that never worked right. I got a few quotes and Wenzel came in priced pretty well. I went with them because they are local and established; the guy that came out seemed knowledgeable and quoted exactly what I wanted, no up selling or anything weird. The crew got started right away and it was evident they also were very good.

They got rid of my old unit without a hitch, (way harder than a "regular" removal) Two days later I had a fully functional system that looked good and was exactly what I needed. Wenzel was great in everything they did and I will tell everyone in my neighborhood about my good experience.

This company is as good as it gets. I have hired more contractors for more types of work than I care to imagine. I called this company, and my AC was not working at all. They diagnosed it, and had it fixed that day. They were prompt, courteous, and genuinely cared about me, and having my business. they get it. Thank you Corey, and Wenzel heating and Air Conditioning

Wenzel installed a new boiler and hot water storage tank for us in our 1910 house. They had the most competitive bid, did excellent work, and have been good about maintenance issues in the years since.

I called Wenzel to come check out why my AC was not working back in April. The service guy told me the contactor needed to be replaced and replaced it with a commercial grade, 3 phase contactor (on a residential unit). After this was done, the AC stopped working within month. I had Stafford Home Service come out because it was not cooling anymore.

They thought maybe the refrigerant needed to be recharged and questioned why Wenzel did not do this when they were out. A week later, I had to call them back out because it still was not cooling. Come to find out, the contactor that Wenzel put on caused the AC to blow since it was too powerful. Wenzel has refused to do anything for the additional $500 I have had to spend on top of the $279 I paid them because someone else had to fix it.

I would not recommend doing business with this company. Horrible customer service. The guys at Stafford were very nice however so if you need an HVAC company, I would recommend going through them.