Accu-Temp Refrigeration

Our service technician Brian was professional, competent and courteous. I have always had good luck with Accutemp keeping in my air blowing cold. Brian reminded me to never let the power company take my three phase power and gave me some other pointers. Thanks Brian!

We highly recommend Accutemp. They have provided outstanding service to all of our commercial buildings as well as our residence for over twenty years. We wouldn't trust anyone else with our heating and cooling needs.

AccuTemp came out to assess my AC and the tech, by his own statement, stripped out the threads on the service valve so it constantly leaks. GM Joey Murley refused to fix it and my AC has not work in over 5 months because they damaged the unit and refuse to fix it. Joey Murley has done nothing but tell me lie after lie after lie such that I know that he is lying to me whenever he opens his mouth.

He flat out lied to me right to my face and told me the service valve they damaged was not leaking and when he left and I checked and, contrary to his flat out lie to my face, it was leaking severely. I am waiting for the Registrar of Contractors to investigate. AccuTemp damaged my unit and abandoned the job leaving me with no AC for over 5 months.

And the review that follows by Cathy Murley only proves that she is as big a liar as her son. Nothing got resolved. They came out and my AC had a service valve/Schader valve leak which was worse after they left and after they left after that, my AC does not work at all and will not even turn on at all and I have been with AC all summer and heat all winter. Joey and Cathy Murley are the 2 most untruthful people I have even met in my entire life and working with them has been a complete nightmare.

Last week, I got a flat tire on the way back from dropping one of my son's off to school, with the other in the car staying home sick. I had conveniently fractured my tail bone two days prior and was struggling, to say the least. Two super heroes in AccuTemp uniforms stopped to help. In 10 minutes, they ended my frustration tears and had my son and myself back in the car on our way. Just giving kudos where it's due! And a huge Thank you!

UPDATE: They refunded me. The service tech didn't check heat pump refrigerant levels or the capacitor but immediately said the compressor needed replacing. It did not; only the capacitor needed replacing. They ordered a new compressor, but it hadn't arrived for weeks, so I told them I no longer needed it and asked for a refund. They said they'd review my case, but for weeks they didn't get back to me. Service tech even joked about charging almost $200 to replace a fuse on a Saturday!

I have a Carrier unit and the blower would not shut off. I made the mistake of calling a non-authorized Carrier dealer that was very highly rated on Yelp. What a disappointment. I paid for the trip charge and had zero confidence in the proposed repair. So I made the call to an authorized Carrier dealer like I should have done the first time. The tech that came out from AccuTemp quickly diagnosed the problem and provided a proposed repair.

He showed up on time and clearly knew his stuff. They had to order a part and schedule a follow up. Work was done on time and as promised. If you have a Carrier unit do yourself a favor and don't call anyone else.

If you need anything related to A/C, USE ACCUTEMP! They installed a wine room refrigeration system for us and more than a year later it stopped working. When they came out they said it had not been installed correctly and completely redid it at no cost, including repairs to the house from the leaks. What company does that? When we replaced 2 A/C units we went to AccuTemp and got the same great service.

They have worked tirelessly to make the air flow perfect. The guys who come out are employees not contractors and we see the same respectful, skilled people year after year. Can't say enough about this quality company.

I had a bad capacitor on a Carrier AC unit. They did the work without telling me the costs and then handed me a $589 bill. I was not happy but paid it. They returned 5 minutes later saying they mis-charged me at it should be $504. Then returned 5 minutes later saying it should be $462. I called a friend, asked who they use, Sun Reys AC. I called them with the part that was replaced.

He said part and labor would be $130. Even better, after they left, the unit stopped working and they had to return. Hope they don't tell me I owe them more money. I won't be using this company any longer. I understand all companies need to make money but come on, $462 for something that should be under $200. Not right. Shame on me, lesson learned.

We've used AccuTemp 3 times now for a/c issues and each time they've been super responsive, quick, helpful, well-priced, and overall awesome. This last time turned out to be a broken thermostat and the tech did such a great job of installing a new one, as well he tuned-up our whole unit & even changed my air filters for me! Like, filters I already had in my closet - I didn't even buy them from him. Wow. I highly recommend them for any a/c needs you might have!

I have been using Accutemp since 2006. Pat did a consult for the overhaul of my house AC, ducting, insulation and furnace space. They all went way above and beyond. I managed to get a new roof, the insulation blown in and the duct work redone and then the electrical and new Trane unit put on, all orchestrated by them. So in 2016 when I was facing a new home, I called them.

They always do their best and my new unit has been a challenge with the coldest parts of winter. Its become man vs machine and Accutemp now is ready to assist as it seems the manufacturer design is the issue. I really appreciate their integrity and the long term employees who are like family. Its comforting to know you can trust them to make it right.

We have been customers with Accutemp refrigeration for well over ten years. We took over my husband's Mother's position in their long list of satisfied customers! Each time I call for an appointment I am greeted by the friendliest receptionists on the planet. Our regular service guru is Ken and he does magical things with our cooling & heating system.

He is always prompt, efficient and exceedingly kind! Just amazing! We live a long way from the Phoenix area, and believe me, we appreciate this terrific, hardworking organization! Congratulations on running a truly wonderful business! Mike & Lynn O'Connor - #onlyinajo

Max did an awesome job after someone previous to AccuTemp came out and would have replaced every possible part. So glad Max was honest. I highly recommend him. Also my in-laws recommend Kevin with the same company. So ask for Max or Kevin!

I used AccuTemp to install a new AC but it was also a good product "Trane" which they were able to get finance for us. They recommended to go 1/2 ton larger than required no bigger which makes it easier on the AC to run. They did an excellent job installing and only service 1 time in 25 years to replace a capacitor (200.00) and still running strong.

I see a lot of stories here but no mention what brand AC they have or installed. The first tech that came out didn't find the problem thought it was the thermostat, when they didn't seem to work they sent another guy out and that tech was I have to admit didn't do a good job at first seem pre-occupied with personal stuff on the phone and left, I had to call the company and they call him back out that's when he got busy and found it was the capacitor and it's been working great ever since. I don't believe in the seasonal maintenance stuff. Not broke leave it alone less hands messing around the better.

Would not use this company again. Tech was at my house for 30 minuets changed a bad capacitor. Their charge for the capacitor was $ 326.00 and $85.00 service charge. Found out after the fact that the same part on Amazon is $ 15.71 seems like a ripoff. Asked tech to have someone call me and have not heard a word since. Beware!

Our AC went out, and we had to call out a different company because it was after hours on a Thursday night and we couldn't get a hold of AccuTemp. The other company misdiagnosed the issue, quoted us over $1200, and said it would be 4-5 days to fix. We had AccuTemp out for a 2nd opinion the next day. They were immediately suspicious of the proposed issue, as it's (apparently) not a common problem for a not-very-old AC unit.

They were correct. It ended up being a confluence 2 simple issues - a plugged drain pipe and a bad capacitor. It was fixed in 45 minutes for $200. It was fantastic. The tech was very knowledgeable, and honestly our relief is difficult to even put into words. It saved us $1000 and days paying for a hotel. The only caveat I would put (and the reason this is 4 stars not 5); I wish Accutemp's after-hours service were better.

They were the first people we called, but we left a voicemail which wasn't ever returned. That forced us to call a different company and go down a bad road. Otherwise, this is def. a company you can trust to be honest and treat you well. They installed our unit years ago, have dealt with a couple simple issues since, and been great.

Our experience with Accutemp was nothing short of impressive. Our a/c unit stop working right during the summer with our kids home! They had someone out within a few hours, on the same day! The tech took care of the issue and the price was very fair, money well spent. Very prompt and great service, no need to call around!

Pretty lousy owners. We've been a customer for the last 6-8 years in good standing. Our three year old was run over last year by a 14 year old kid - we're paying the medical bills. Our AC unit is currently not working - 90 degrees out. Inquired about financial assistance in paying off whatever the charge was over a 2 or 3 month period due to the unusual circumstances involving our child/medical. No call back. When we followed up, the owner didn't bother to even get on the phone - just relayed 'No'. Pretty LOUSY as an owner and a company.

We bought an a/c from this company spring 2009 after several good experiences with another company just because they were more affordable. First service call cost nearly $100 because of dust buildup that clogged the pan in the attic to overflow causing water damage and our unit to repeatedly cut on & off. We diligently made sure that didn't happen again, but a couple years ago the unit was a pound low in refrigerant but service tech couldn't locate the leak in the supposedly closed system.

That service call cost us over $200. A couple weeks ago the unit again was not cooling our house. Service tech again could not discover a leak and the unit seemed fine, but approx 2 lbs low in refrigerant this time. He added a sealant to the system which did end up revealing a couple tiny leaks in the coil - still under warranty. This visit cost us over $500.

Between the purchase and this last service we referred two customers to them because despite the mishaps, the manager, salesperson, and Svc tech seemed honorable and honest. But 1st referral bought a unit that ended up needing Svc 1st two winters already just to get the heater working and wanted to charge her. I complained the 2nd time & they rectified the issue without additional cost to her BUT still managed to sell her a yearly Svc plan.

The 2nd referral also bought a unit but no consideration or discount was afforded to us for that $500+ Svc bill, not even a coupon for pre-winter Svc. And the 2nd referral purchase resulted in damage to her residence when an installer slipped and damaged the drywall on her ceiling followed by a huge spill of blue adhesive on her new carpeting. Seriously?

What happened to drop cloths? To make things worse, the manager delegated the issue to someone who passed her phone and address info to a drywall guy without her permission, the guy calls her to notify her when he would arrive to do ceiling repair and subsequently called 15 mins before he was scheduled to arrive to say he needs more sleep because he didn't feel well.

Instead of 9am the disheveled guy appeared around 1pm! I could go on and on but I'm so done with this company. I lodged another complaint via email to the manager about how my 2nd referral is being treated and their lack of consideration for our loyalty that resulted in two a/c sales in addition to ours. No response. I could go on and on, but I'm done; enough said. Buyer beware.

We used this company last month at one of our projects in Scottsdale, they replaced a cooler/freezer unit. The project went smoothly and Joe M. was my contact from start to finish, he was wonderful to work with and he went above and beyond to make sure all was well.

These guys right away couple of months ago when one of our unit was not working right. The service man who showed up was prompt and courteous, recommended that we should get two new units so both will have 10 years warranty.he explained a few things about his service which sounded good. after signing and paying by credit card within 3-4 days 2 techs came and replaced both units. did the clean up and said some one from the company will come soon to fix the wooden frame. or else call us. we called nobody showed up but later calling again a guy came to fix the wood frame they had taken out. when asked did you change the filters as we were promised. he said not his job. call the filter guy will come in 3 days.

So far we called 2-3 times. The front desk lady refused totally that they don't fix filters they only take your money and set up the the ac units. After lot of back and forth she said she will see what she can do, No answer yet. nobody showed up in the last 2 months.so this review. She had also said you complain to the company not to her. Does this sound like good service? Our next complaint will be to BBB.

Great service and attentive quote for an a.c. zone motor replacement. Kept me in the loop on timing not ship the part in. Then quick scheduling and a friendly and efficient tech for a good fair price. I recommend and will call them first for my a.c. needs.

I used Accutemp in 2013 and received good service. No idea what happened to them, but they failed miserably this last time on an unnecessary level. I called Accutemp on a Friday and made an appointment for the following Tuesday. They gave me a 4 hour window for the appointment (1pm to 5pm). While I was a little unhappy about the large window, what could I do?

I waited all day and even called off work to make this appointment happen. As you'd have it, it was 4:50pm and they called and said "we won't make it, can we extend the window an additional 2 hours?" No thanks. While I understand that things happen it is paramount to communicate to your customers. With a 4 hour window you never thought to call me and let me know that you may not be able to make the original window?

This may be one of those times where Accutemp should have under-promised and over-delivered. Instead they under-promised and under-delivered. Instead I went with Dukes of Air and my experience was completely different - they were in contact with me 3+ times before my appointment AND ended up coming over 2 hours early.

117 degrees and our AC finally bites the dust. David, from AccuTemp, answered all of my questions within minutes of contacting him. He had a quote the next day and install shortly after. The company is honest and reliable, I am so happy that I chose to go with AccuTemp- I am finally feeling the cool air!

AccuTemp Refrigeration was the third company I called for a repair quote for my A/C unit which quit working back in October. I had been told previously that my current unit was undersized so I expressed interest in possibly getting a new unit instead of repairing the old one. The technician who came out was on time and after assessing the situation recommended that given the relatively young age of the my current unit and smaller duct size, that repairing the unit was probably the best way to go.

I really appreciate the honesty and not trying to sell me anything I didn't need. On top of the professional service they also ended up with the most affordable. I will definitely be using Accutemp next time I have an A/C issue.

Another great experience! Well since the las great experience I just had another. The Tech, Ken, sure knows his business. Great personality as well. No problem recommending this company.

AccuTemp replaced both of our AC units and did and incredible job! I would highly recommend, their staff goes above and beyond. The employee's took calls after hours and assisted with any questions.

We had a great experience with Accutemp! Our AC went out on the weekend and they came out for a price quote within an hour! The installers (Ernesto and Rick) were very professional and FAST! Would definitely recommend them!

The service from AccuTemp from start to finish was amazing. Around 6pm I got a hold of their after hours dispatch, and by 8pm the tech had arrived, left, and the issue was fixed. Given that it was after hours and a holiday weekend, the price was also very fair. I'd definitely recommend AccuTemp to anyone with an A/C issue. Fast, fair, and honest, with great service to go along with it.

Our AC went out this afternoon around 12:30pm, and within 30 minutes we had a technician out to do the repairs. We are SO THANKFUL for their prompt service! Summer in Arizona without cool air is absolutely unbearable! Our technician, Brian, was awesome (seriously though, give this guy a raise. he's incredible)! He was extremely efficient, very knowledgable, and a sincerely genuine guy.

Our repairs were taken care of immediately, and the prices are absolutely amazing for the great service that they provide. We immediately told our family down the street about this company following their repairs, as they were looking for a reliable AC repairman as well. I would recommend them to anyone! THANK YOU, AccuTemp! We are grateful and loyal customers for life!

After calling and trying out a few different companies over the years, I settled on AccuTemp to service our heating system and get it ready for this past winter. They were easy to work with on the phone, they provided prompt service, and the prices were reasonable. Most importantly, the service tech was extremely helpful in the home visit. He carefully explained everything he did and noticed.

He was not pushy or forceful; instead, he just wanted to let us know how everything looked. I was very pleased with AccuTemp and plan on working with them again for all future A/C or heating needs.

Fast. Install of a new system, removal of in closet air handler, three drops for returns and replacing inefficient old duct work in one day. Custom job with excellent results. The guys worked as a unit and I was impressed at their attention to detail. HVAC running great. Steve came over the Saturday morning before his daughters softball game to help me with the thermostat.

A little unit lockout that I did not know about. All good now. They all seemed like good hearted family guys that I would invite to my house to watch a game. Hope this helped. One last thought. Arizona Refrigeration dropped the ball on a warranty install on a different house. Charged my $1200 for 3 hours work to install a compressor that failed under warranty. Crooks. Accu-temp fair quality work.

I CANNOT say enough good things about this company! Every part of my experience with them was top notch.from the initial call I made, I had a great feeling about choosing this company. Customer service was amazing.answered my questions over the phone and on site, called back to confirm I would be home, etc. The technician (Joe) was polite, professional, and took the time to sit down and explain to me what the issues were with my AC. (And also gave me some great pointers about air filters!) Repairs were made promptly after the issues were diagnosed and the technician had all the necessary parts on his truck. Prices seemed very reasonable, and I never once felt like I was trying to be 'upsold' on what was needed. A+++ Will recommend highly to all of my friends and family!