Patterson Heating & AC

We love Patterson Heating and Air! We've been using them for 2 years and everyone we've seen from Patterson is friendly, knowledgeable and personable. Tony did a great job on a difficult drain repair and we are so grateful! We also had a maintenance visit by Steven and he was wonderful! I can't recommend this company enough. Services: A/C system maintenance, Installation, Repair HVAC, HVAC duct & vent cleaning, A/C system repair, HVAC system maintenance, Install thermostat, Install AC

Patterson installed our two residential units 12 years ago and has been delivering the same excellent quality ever since. Their team of service professionals are excellent - on time, experienced, courteous, and respectful - as are the office staff, managers and owners. We're been very fortunate to have Steven as our very primary technician during these years of high turnover elsewhere, and we readily recommend him and the whole Patterson team to those who need something better! Jim and Monette

I have used Patterson for years. The good value part was because of the economy and nothing to do with Patterson. I guess in todays country everything cost more. The high cost of everything is not their fault. Freon. Heaven forbid! Check the prices. Again, Not their fault. Steven came out and did his summer check on both units. He's been to this house before and has always been friendly, polite and very thorough.

He had to wait for a torrential downpour to pass and ended up spending 2 plus hours plus. Not his fault, but he kept at it dodging the rain drops to get the job accomplished. He was concerned about getting house wet or dirty and it was appreciated. He also took the time to explain everything he went through. Good and not so good. (the pains of a homeowner).

They have always been a good company and won't steer you wrong. I've had other big, big name companies in Charlotte use he pressure tactics to sell you something you don't need. Not with Patterson. I recommend highly or I wouldn't have used them for years.

I was recommended Patterson by a coworker and very glad I listened. A few days before a snowstorm and below freezing temperatures, my heater decided to quit working (terrible timing, right?). Susan and Karen dispatched Tony to my house the very next morning. Tony was the most friendly, helpful, professional service tech I have encountered. Tony took the time to describe the problems with my heater, show me pictures and dirty/damaged parts, and teach me how the system worked.

Not knowing anything about HVAC myself, I had full trust and confidence in the repairs Tony said I needed. Tony completed all repairs in a tight attic space and never complained. My heat is working perfectly now and I will absolutely recommend Patterson (and Tony) to anyone looking for HVAC repair in Charlotte. To keep my system in working order I decided to sign up for the maintenance plan as well because I was so pleased with Tony's work with Patterson. Thanks!

We have used Pattersons for 30 years in 3 houses. They have both maintained our heating and air plus replaced units as needed. In December when Steven did the maintenance, he suggested we install the I-Wave air purifiers in our systems. What a difference they have made. Now the filters are not even dirty as the I-Wave cleans the air, dust, cat dander etc as it goes.

And we want to thank Steven who has serviced our units for the last couple of years for his outstanding customer service. We hope he continues to come to our house as he is the best. Great Job!

Patterson did an amazing job. We called at 5pm on a Thursday when our AC was not keeping up cooling our house. The lady I spoke too took my info and let me know a tech would call when he could schedule us. A few minutes later the tech called, he was on his way. He showed up exactly when he said he would, was very professional, diagnosed and repaired the issue for us.

And I do believe the price was very fair. I would recommend these guys to anyone. (And I am not typically someone who would write reviews) but I do think they did a great job and we appreciate it.

Steven was the technician that performed my maintenance today. Service was exceptional and could answer any questions I had for him. Gave me some great tips on how to take care of my AV unit to mitigate future problems and was right on time. Gave his honest opinion and definitely knew his stuff. Great experience with this technician and would highly recommend Steven for any servicing!

I live in Ashbrook-Clawson Village & I have been with Patterson Heating & Air Conditioning for years ever since my father referred me. He used them many years as well in his home near Freedom Park. Susan, in the office, is very nice, responsive, knows her customers - and "stays on top off evverything" in the office. She makes sure you are paired well with a tech., which she just did in choosing Tony to come to my house today.

He diagnosed a refrigerant leak in the semi-annual maintenance of my AC/heating system. He made sure where the leaks were before leaving, so that the part would be ordered & I could get my AC fixed as soon as possible. I really appreciate all this - with the very hot weather already being here (in the mid to high 90's), and it still to be here for months.

I've used Patterson for a number of years for AC maintenance and to replace an AC unit. Their technicians liked Steven are prompt and professional. Would recommend their maintenance plans Services: A/C system maintenance, Installation, Cleaning

I was having issues with HVAC system and Steve came out to take a look. He was extremely professional, helpful, and thorough with explaining what he was doing, why he was doing it, and the problems that he found. Definitely requesting Steve for any future service calls. Service: Heating system maintenance

We have been Patterson customers for at least 25 years. Patterson consistently provides high quality service and routine preventative maintenance at a great value. More recently, we've worked with Steve, who is probably the most knowledgeable technician we have come across and who has kept us well informed about the equipment and industry. We value his expertise.

System Check up. Great company to work with. Only issue this time was that the technician arrived an hour early.

Brian came out and diagnosed why my gas grill was not getting as hot as it should and why the side burner wouldn't work. Had nothing to do with HVAC but I couldn't find a plumber to work on gas and one who would show up. Patterson came out in 3 days (clearly not a rush job so I told them to take their time and just fit me in whenever). On Friday I got a video from Brian showing my side burner running at full strength. Very happy I called Patterson!

This whole company is extremely professional and reliable. Both Samantha and Susan were very polite and assistive on the phone. Our technician, Chris was very informative, knew the issue right away, and didn't try to overcharge us. They showed up sooner than expected both times, and were very pleasant to work with. I highly recommend this company for both residential and commercial services.

THE TECHNICIAN WAS KNOWLEDGEABLE ABOUT THE REPAIR AND VERY PROFESSIONAL IN HIS WORK ETHICS. WE ARE VERY SATISFIED WITH THE WHOLE EXPERIENCE. Service: HVAC repair

I've dealt with my fair share if not more than usual heating and air technicians and this company is Hands Down the BEST! Chris was polite, honest, and knew within minutes the issue with my Lennox Elite and why my AC went out. You just gained a lifetime customer! Thank you so much! ps. Susan was friendly and so kind to speak with making the appointment. She was able to squeeze me in for the same day too! Loved that I didn't have to deal with prompts on the phone to get to talk to a real person.

I have been a customer of Patterson Heating & A/C for 30+ years (and my in-laws before that, too!) and have always found them to be responsive to any HVAC needs I may be having at the time. We also purchased a complete HVAC system about 20 years ago and just recently purchased another compete HVAC system based primarily on their good customer service. A big shout out to their service tech Chris Jarrell, he does an excellent maintenance inspection/checkup every 6-months. He is the best.!

I can't say enough good things about Patterson. They have been doing our heating and air-conditioning maintenance since 2017 and they replace the air conditioner this past June. We had an awful experience with the home warranty company when our furnace went out. I called Paterson today and they fixed everything with very little effort. They told me the company who installed the furnace originally probably shouldn't be working. I would agree with them. Patterson is awesome and I highly recommend them!

The technicians are so well trained. Patterson has taken care of me since 1983. They make sure that I am never without either air conditioning or heat. They have had their technician stay with me until complete inspections have been done so I would not have to wait. I have absolute faith in their decisions.

After speaking with a technician for after hours service. The Technician gave me an approximate time. And after the time passed. I called him and the on call service. He never returned my call. The on call service had me on hold for 23 minutes before giving me an answer. I got a call the next morning from the office apologizing. What good does that do for my inconvenience.

I could have possibly been serviced by another company. I knew a technician named Dan Mack he was the best. That's the only reason I called here. He's moved on and good for him. Now I shall move on!

Patterson's is the one to use for all your heating and air needs! They have always been professional and helpful in everything I've needed. They explain everything up front and let me know in advanced all they will be doing! They have a great yearly maintenance contract that is very affordable and are always just a call away if there is an emergency. They have always come out quickly and been very efficient! I would recommend them to anyone!

We had REMARKABLE customer service and success with Patterson! They went above and beyond to work with us and our warranty company to ensure our AC unit would be fixed ASAP! We so appreciate Susan and all of the techs she sent out our way to fix our unit! Would recommend Patterson to any family or friend in the area for quick, timely service and caring customer service!

Buyer BEWARE! they were supposed to be here at 8:00 this morning.for the 5th time.to repair Mitsubishi split system. I finally called at 9:00 and spoke to donna. Her reply was "we have a lot going on here". I then called Dodson, the owner, and explained the situation. He checked on the problem, called me back and said someone would be here in 15-20 minutes. Not a good way to run a business!

Another non-food review.weird. One thing you learn early about owning a home is that your HVAC unit needs to be cared for like an egg or else it can get very costly. In our condo, we had used a few different HVAC services, and some missed some obvious stuff, while others didn't show up on time. We had two recent occasions where we needed an appointment fast an on a specific date.(pre-babies being born and moving) JL Patterson made sure they got to us on the date and time needed.

Their technicians were great, extremely friendly and did not mind climbing around the roof of the Met. We may be moving to a house soon, but we will still be using JL Patterson for those HVACs.

Ryan Olsen is a true value as an employee for Patterson. He is very professional and polite. I will request him as my service man every time my unit is due a service. Patterson needs more employees like Ryan!

I made calls to several different companies to have my AC unit repaired. Patterson was the first available so I went with them. The service person that came out was pleasant. He explained the repairs needed. I did express concerns about fixing the unit because it was so old. Although I had my own concerns about the the repairs, I feel I was being pressured into purchasing a new unit rather than having the old one repaired.

After consideration and consultation with a different company I decided to go with the repairs rather than replacement. When I called the next day I was quoted a price $60 lower than the actual bill. However when I questioned this I was told that they had it written down what they had told me and the quote was the same as the invoice. I had also written down what I was told and it was not the same.

I paid the invoice because I felt I had no choice, but ultimately experience left me with a never bad impression. I will not be using this company again and would not recommend them to others

Worst customer service experience! I was set up for a diagnostic service call, since the call was so late in the day I called another provider who was able to come to my house sooner. I called to cancel the appointment with Patterson, however, the sent a technician anyway. I told him the appointment was cancelled and he left. A week later a get a bill saying that I "did not call and confirm cancellation".

I believe they were upset that they saw a more reputable company's van in my driveway. Of course, no one is answering their phone nor do they have voicemail. Please do yourself a favor.go with another company, any other company.

After doing my research, I selected Patterson for it's reputation, experience, and York brand. They offered the best brand available for a gas pack unit. Our old unit needed work and after a couple of quote from others we decided to go with Patterson. So glad we did. Rick, our rep, was very knowledgeable about the product and his crew, Doug & Cesar, did a fantastic job installing it.

I came across Patterson Heating & A/C when we needed to install a new unit. Rick is my sales professional and more importantly the "Go To Guy". I have dealt with many different HVAC companies over the years, but Patterson is just the best in every aspect. The sales experience with Rick has been outstanding as well as the ability to handle our servicing needs. Rick is very knowledgable in this industry (unlike most others) and truly cares for the needs and desires of his clients.

As far as the service side, these professionals are practically seconds away! Bryan is prompt and will go above and beyond to resolve the issue! I'm very thrilled that I have found Patterson for all of our future needs and will recommend them to anyone with HVAC needs. They are simply the best! A BIG Thank you to Patterson Heating & A/C and all of the staff!