Since 2013, Hansen Family has been serving the Greater Phoenix area with top-notch plumbing and HVAC services, earning a reputation for excellence. As a family-owned business, we focus on delivering tailored HVAC and plumbing solutions that meet our community’s needs. Our core values of integrity, reliability, and customer satisfaction are at the heart of our operations. We provide a comprehensive range of services, including drains and sewers, waterlines, water heaters, commercial plumbing, general plumbing, HVAC installation and replacement, HVAC repair, and maintenance.Erik Hansen, an Arizona native and dedicated veteran, founded Hansen Family with a vision to serve his community with excellence and dedication. His commitment to service and high standards is evident in every aspect of our business. Hansen Family was established to be more than just a company; it’s a trusted source for reliable and high-quality plumbing and HVAC services throughout Greater Phoenix. Erik’s passion for his community and unwavering dedication to quality ensure that we consistently exceed customer expectations in all we do.
Served areas
- Mesa, Gilbert, Chandler, Tempe, Phoenix, Scottsdale, Glendale, Peoria, Sun City, Tolleson, Guadalupe, Queen Creek & San Tan Valley
Business details
- Licensed
- Insured
Payment methods
- Cash, Debit cards, Credit cards, Mobile payments
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Services
At Hansen Family, we specialize in providing unique drain solutions for residents in Greater Phoenix. Whether you're dealing with a minor clogged drain or need a complete sewer line replacement, our team is quick to diagnose and repair the issue! As the leading sewer and drain company in Greater Phoenix, Hansen Family is dedicated to offering top-quality solutions for homeowners and small businesses alike. With generations of expertise, we deliver reliable services tailored to your specific needs, including routine maintenance, emergency repairs, and innovative upgrades. 
With a dedicated team rich in industry experience, we are committed to providing outstanding water heater services that exceed expectations. Whether you need installation, repairs, maintenance, or replacement, our expert technicians are fully equipped with the knowledge and tools required to ensure your water heater performs at its best. Rely on Hansen Family for prompt, dependable, and high-quality water heater services to keep your home or business running smoothly. 
At Hansen Family Plumbing, we excel in delivering prompt, transparent, and reliable service, making us your top choice for any plumbing needs. Whether you're dealing with a leaky faucet, need a new toilet installation, or have a more complex plumbing issue, our experienced team is ready to address it with professionalism and efficiency. Count on Hansen Family to not only meet but exceed your expectations, ensuring your plumbing operates seamlessly. 
As Greater Phoenix's leading HVAC service provider, Hansen Family excels in delivering exceptional HVAC installation solutions for both homeowners and small businesses. We proudly specialize in the installation of RunTru and Trane HVAC systems, ensuring that residents in the Greater Phoenix area have access to the most reliable and efficient units on the market. With Arizona's relentless summer heat, it's crucial to have a system that can withstand the extreme temperatures. Trust Hansen Family to install a new HVAC system that promises comfort and tranquility for your home all year round. 
Bid farewell to HVAC troubles and welcome reliable solutions with Hansen Family in Greater Phoenix. As summer approaches in the valley, ensuring your AC unit is in top shape becomes essential. When signs of damage appear, trust Hansen Family for repairs. We prioritize your comfort above all else, committed to exceeding expectations and ensuring your satisfaction with every service call. 
Our all-encompassing maintenance bundle incorporates a detailed examination, cleaning, and fine-tuning of diverse system elements to guarantee peak performance and efficiency. Duties include examining thermostat settings, changing air filters, inspecting electrical connections, lubricating moving parts, and cleansing condensate drains and coils. Additionally, we evaluate ductwork for leaks and blockages, adjust blower segments, and test safety controls. Routine maintenance not only averts breakdowns but also boosts energy efficiency, prolongs equipment longevity, and preserves a cozy indoor atmosphere.
Videos
Hansen Family - Our Story
Erik Hansen embarked on the journey of founding Hansen Family in 2013, drawing upon a rich legacy of craftsmanship instilled by years of working alongside his father in the field. A proud veteran, Erik’s dedication to service and excellence permeates every aspect of the company’s operations. As an Arizona native, Erik’s drive was fueled by a deep-seated love for the community. He envisioned Hansen Family as more than just a business – it’s a testament to his commitment to providing reliable plumbing and HVAC services to residents across greater Phoenix. As a family-owned enterprise, Erik instills Hansen Family with a personal touch, ensuring that each customer is treated with the care and respect they deserve. At the heart of the company’s mission lies a steadfast commitment encapsulated in our driving force: “We exist to break the mold of the home service industry through changing the customer experience by treating everyone like family.”
Reviews (30)
Erik Wiersum
Jun 09, 2024
Had a major issue. We had dinner reservations and a last minute clog! Called Hansen Family and Chad was at the house in under an hour! I told him what was going on (and our dinner plans) and he had the issue fixed and explained everything super fast! We showered and made dinner on time! I would absolutely recommend Hansen Family to anyone in need of expert plumbing help. And trust me, ask for Chad!
Anthony P.
May 07, 2024
I had a Frankenstein looking plumbing setup for my backyard hose. It was a dumpster fire and wasn't a good situation. In addition- when I had my pool auto-fill installed a few years ago- it was plumbed into a hot water line by some random company. Today I had the pleasure of meeting Mark from Hansen Family Plumbing. What a great guy. He saw the problem and offered a great solution at a very fair price.
In addition- Mark went out of his way to help secure some pipes to my wall- when that wasn't part of his problem today. He just saw it wasn't done (and I was clueless) and took care of it. I'm so excited to have an amazing plumbing referral in the event something goes bad. Run- do not walk, to get Hansen Family to your spot. The quality and craftsmanship is second to none.
In the fall I'm looking forward to Mark installing a new tankless water system. My water heater. Ow is running on thoughts and prayers- so soon it's time. I really appreciate having top notch professionals like Mark do such amazing work. It's not common today- and when you find it- you have to appreciate it. Thanks again Mark- you're the best!
In addition- Mark went out of his way to help secure some pipes to my wall- when that wasn't part of his problem today. He just saw it wasn't done (and I was clueless) and took care of it. I'm so excited to have an amazing plumbing referral in the event something goes bad. Run- do not walk, to get Hansen Family to your spot. The quality and craftsmanship is second to none.
In the fall I'm looking forward to Mark installing a new tankless water system. My water heater. Ow is running on thoughts and prayers- so soon it's time. I really appreciate having top notch professionals like Mark do such amazing work. It's not common today- and when you find it- you have to appreciate it. Thanks again Mark- you're the best!
Jeff H.
May 06, 2024
Our HVAC technician DJ from Hansen Family Plumbing and Air was wonderful. Very communicative about the issue and explained our options. This was are third opinion on our AC issue and Hansen Family came in the lowest by $800 and was worth it. Hope we have no more issues the season and if we do we'll have DJ from Hansen Family back out.
Cristelle Cris O'Connor
May 05, 2024
Ryan Wozniak
May 05, 2024
I scheduled an appointment with Hansen thinking I had a routine clog in my sewer line. The coordination was direct and responsive. My drain problems gave my tech Chad a hard time. He put in the effort to ensure I was taken care of and the bill still came in at a fair price. Kudos to Hansen for quality service. 6 stars.
Cruzita Armijo
Apr 24, 2024
Fredie Hatfield
Apr 13, 2024
We at The Opportunity Tree have used this company from small to large projects and have always been satisfied with their experience and professionalism, also we have called last minute and they have more than once fit us in to their busy schedule! Great company! Friendly staff, Jennifer is great to work with in the office
Val Miller
Apr 13, 2024
Josh H.
Mar 24, 2024
Debi Vincent
Mar 06, 2024
Jesse Gardner
Mar 03, 2024
I had Hansen come out and install a new built-in bidet toilet. Their customer service and timely response out the gate were much appreciated when I was getting quotes for the service, and they were also the lowest price in the area relative to the other quotes I received. They had a tech come out, review my supply line and the new toilet, then they wrote a quote to install the bidet toilet.
The install process was a bit bumpy, the technician that arrived was not aware that it was a bidet toilet due to a miscommunication in their scheduling system it appears, and he was not very familiar with that style of toilet. The install was left somewhat incomplete, however once I brought up my concerns to the office, the project manager at Hansen contacted me, made things right for the inconvenience, and also got a tech to come out quickly to finish the job. Good recovery.
The install process was a bit bumpy, the technician that arrived was not aware that it was a bidet toilet due to a miscommunication in their scheduling system it appears, and he was not very familiar with that style of toilet. The install was left somewhat incomplete, however once I brought up my concerns to the office, the project manager at Hansen contacted me, made things right for the inconvenience, and also got a tech to come out quickly to finish the job. Good recovery.
Rick Holbrook
Feb 12, 2024
Steven Irwin
Feb 08, 2024
Hansen Family Plumbing & Air, through their honesty and integrity, just saved me $6000 in a necessary repairs. Another plumbing company came out and had told me that my water heater was completely shot and needed to be changed ASAP. He also convinced me to switch to a tankless system. The quote I was given was $6100, and this other technician told me that my tank could go any day now.
The next day I called Hansen Family Plumbing & Air for a second opinion. The Hansen technician, Mark, came in And diagnosed the problem. He charged me $350 for a simple fix on the system that now should last another 3 to 4 years. He could've easily made something up and charged me more. Instead, he was completely honest, and now has earned my business for life. I highly recommend this company for any plumbing needs
The next day I called Hansen Family Plumbing & Air for a second opinion. The Hansen technician, Mark, came in And diagnosed the problem. He charged me $350 for a simple fix on the system that now should last another 3 to 4 years. He could've easily made something up and charged me more. Instead, he was completely honest, and now has earned my business for life. I highly recommend this company for any plumbing needs
Judy Leth
Jan 25, 2024
This is the second time we've had Hansen Family Plumbing out to service our aging plumbing and we are again very satisfied with the quality of work and service performed. We have a 50 year old home and have hired other companies since our move from Colorado 5 years ago. We have found the best with Hansen Family and will look no further for our needs.
Julia Gao
Jan 23, 2024
Madeleine Klein
Jan 21, 2024
Thomas Doolittle Sox
Jan 12, 2024
Craig Friedman
Jan 11, 2024
If I could give 7 stars I would. Our water heater started leaking at 10pm last night, and 12 hours later, Robert was onsite replacing it. He also diagnosed and fixed an improperly installed (by another company) recirculation manifold that was causing significant issues with our RO and calcium buildup in our water line. We couldn't be happier with the service and will only call Hansen Family Plumbing for all of our future needs.
Beth Novotny
Jan 06, 2024
Jerry was the most pleasant, easy personality. Being home without my husband, I'm a little apprehensive of workers coming to do something. He was so easy to work with and made me feel SO comfortable. He was knowledgeable, a great communicator and explained all he did as well as polite and courteous. I loved getting the bio on Jerry before he came as well!
What a great touch to make this a personable, family business instead of the big Corp feel you usually get! This was my first time needing a plumber in this area and now know who I will call and recommend!
What a great touch to make this a personable, family business instead of the big Corp feel you usually get! This was my first time needing a plumber in this area and now know who I will call and recommend!
Robin Martinez
Jan 02, 2024
John D'Amato
Dec 26, 2023
The technician, Mark, was very personable. He worked efficiently and was very neat. There was no clean up after he finished the work. I have used Hansen Family Plumbing and Air several times in the past and have been completely satisfied with their work. I will certainly recommend them to anyone who needs the service and will use them again if the occasion arises.
Cheri Foland
Dec 22, 2023
I discovered my water heater was leaking late one evening and was very quickly given an early morning appointment. Nick arrived on time and worked diligently to make sure that everything was up and running perfectly in time for me to make it to my next appointment on time. Nick was knowledgeable and very courteous. A very good experience.
Erin Dow
Nov 27, 2023
I have known the Hansen family for a long time. This family business is truly a reflection of the amazing people they are. It was very easy to call and make an appointment. They were able to come out and install a water pressure regulator for my house within a few days. They were on time and did a great job of explaining the installation and getting the work done quickly. Pricing was reasonable and all the staff were super friendly and helpful. I had a great experience and will definitely call them for any future plumbing needs.
Ron Baier
Nov 22, 2023
Riva Litz
Nov 13, 2023
Preston Mitchell-Brooks just replaced my toilet and drained my hot water heater. He was efficient, professional, obviously takes pride in his work and in addition, pleasant and easy to deal with! Hansen Family Plumbing has been out several times in the last few years and has been great. They now offer AC and heating service and I am switching over after eight years with a different company.
Desiree Gosselink
Oct 26, 2023
Had a leak in our bathroom that seemed to be coming from behind the wall. Scheduled online with Hansen and they were out here first thing the following morning. Preston was professional and courteous. Quickly diagnosed the issue and realized we had a bigger problem with a leak that caused mold damage and needed restoration. He immediately got a restoration company on-site and ensured that I understood the whole process and who would handle what.
We needed to allow the restoration company time to do their assessment and file an insurance claim but as soon as that was done he was back the following morning to cut out the rusted copper pipe and install a new one. I felt comfortable allowing him in my house when I needed to leave for a few obligations. He also quoted me a price and assured me it would not go above that regardless of how long it took. I will call Hansen Family Plumbing again if I am in need.
We needed to allow the restoration company time to do their assessment and file an insurance claim but as soon as that was done he was back the following morning to cut out the rusted copper pipe and install a new one. I felt comfortable allowing him in my house when I needed to leave for a few obligations. He also quoted me a price and assured me it would not go above that regardless of how long it took. I will call Hansen Family Plumbing again if I am in need.
James B.
Sep 08, 2023
I'm very pleased with the work of Hansen Family Plumbing and Air. Hansen quickly responded to my inquiry regarding a pinhole leak in a pipe located in front of my house and scheduled a next day appointment. Robert was sent for our service call and quickly identified the root of the issue. Robert was professional, knowledgeable, and quoted us at a very reasonable price. Robert completed the work in only a few hours and gave me a thorough walkthrough of what work was done. I didn't have a dedicated plumbing company prior to Robert's visit but happy to say that Hansen will be my go-to for my plumbing needs in the future.
Megan Hopkins
Aug 28, 2023
What a great experience! The Hansen team answered all my questions and were super responsive and helpful. They followed up on everything they said they were going to do. They were friendly. They were helpful. They were quick and professional. Robert and Dylan came out same-day, replaced my water heater and were just awesome about everything. I will definitely use them again. I'm already making plans.
Andrew Pham
Aug 11, 2023
Our technician, Jerry H, was very professional and thorough. We had a leak under our kitchen sink and one outside near our faucet which he was able to pinpoint the source of the leaks. The service was very reasonable, affordable, and top notch. I would use Hansen Family Plumbing & Air again! Positive Responsiveness, Punctuality, Quality, Professionalism, Value. More
Amanda Quintana
Jul 29, 2023
Tate was our technician and he did a fantastic job on our broken water heater. The area that it was in was hard to maneuver, but he did it with a smile and get it done attitude. We were impressed with how quick he came out and was able to replace it. It is a slower season for them, but literally he was here within 30 minutes of my initial call. I would highly recommend Tate. He was worth every penny.