Business Details
Welcome to Reliable Heating and Cooling, your go-to destination for HVAC services located in Indian Trail and proudly serving neighboring communities such as Monroe, Matthews, Mint Hill, Stallings, Wesley Chapel, Weddington, and the Charlotte metro area. As a locally owned, minority-owned, and veteran-owned establishment, we are committed to delivering unparalleled heating, ventilation, and air conditioning solutions to our valued customers.
Understanding the importance of maintaining a comfortable indoor environment, particularly in North Carolina's varying climate, we prioritize customer satisfaction. With over 15 years of experience, our skilled technicians specialize in HVAC repair and installation services for Heat Pumps, AC units, and Furnaces.
Understanding the importance of maintaining a comfortable indoor environment, particularly in North Carolina's varying climate, we prioritize customer satisfaction. With over 15 years of experience, our skilled technicians specialize in HVAC repair and installation services for Heat Pumps, AC units, and Furnaces.
Details
- Licensed
- Insured
Highlights and features
- We have 18+ years serving Charlotte homes.
- Our technicians are veterantrained and certified.
- We waive the $89 diagnostic fee with any repair.
- Our financing starts at $45 per month.
- We offer sameday emergency service with no overtime charges.
Payment methods
- Debit cards
- Credit cards
- Financing available
Services
AC Repair
We diagnose and fix residential airconditioning issues quickly and affordably. Our technicians identify problems such as refrigerant leaks, faulty compressors, or clogged coils to restore comfort. Customers benefit from transparent pricing, waived diagnostic fees when repairs proceed, and sameday service.
Emergency Service
We provide 24/7 emergency HVAC service with sameday appointments to resolve sudden failures. Our rapid response team addresses issues like total AC loss, furnace breakdowns, or system overheating. Homeowners gain peace of mind through guaranteed arrival by morning and no overtime charges.
Furnace Installation
We install highefficiency furnaces that are precisely sized for Charlottes climate and each homes heating load. Our certified installers handle ductwork integration, ventilation checks, and comprehensive system testing before final approval. Homeowners receive reliable warmth, lower utility costs, and a manufacturer warranty supported by our service guarantee.
Maintenance Plan
We offer annual maintenance plans that include thorough inspections, coil cleaning, filter replacement, and refrigerant level checks. Our proactive service prevents costly breakdowns, sustains system efficiency, and extends equipment lifespan. Subscribers benefit from priority scheduling, discounted repairs, and documented performance reports.
Heat Pump Installation
We design and install heat pump systems that provide both heating and cooling for Charlotte residences. Our engineers assess home layout, perform precise sizing, and integrate smart thermostats for optimal performance. Clients experience lower energy consumption, quieter operation, and a warrantycovered system backed by our support team.
Reviews (26)
Nick Zilkoski
Apr 13, 2024
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They were awesome. They came directly on time, and kept me in the loop the whole time. They fixed my issue quickly and both techs explained everything well. They even took the time to show my kids what they were doing. I really recommend Reliable.
Mitchell Aber
Apr 07, 2024
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I will tell everyone about Reliable. The techs that came out were extremely professional. Got to work asap and provided me all information. Michael was great and I would very highly recommend Reliable to everyone. I will never use anyone else
Don Kransteuber
Feb 28, 2024
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The service team did an excellent job! Very professional, communicated regularly, worked the problem until a proper solution was identified. Will hire again!
Myo Nwe
Feb 09, 2024
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1. The service is great, 2. Prompt answer, 3. Highly qualified technician. 4. Quick communication with warranty company. I had two furnaces broke down one by one and they were wonderful taking care of them. Nick is understanding and quick to arrange getting things done. Matt fixed the furnaces well.
Krystal Osborne
Feb 02, 2024
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I had a great experience with Reliable Heating and Cooling. They were very professional and made sure I had a clear understanding of the issue.
Chris Swanson
Dec 23, 2023
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We use Reliable for our routine maintenance and have been very pleased. W also just had our first repair and they were out to our house same-day, had to order the part, and were back installing it 2 days later. Quite happy with the service we continue to receive!
Sharone Halevi
Dec 14, 2023
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Repaired my furnace quickly and very professionally. Responses are fast and easy to work with. Highly recommended!
Angel Pablos
Dec 14, 2023
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Truly, I'd wholeheartedly recommend this company for your Heating and Cooling needs. They're a team of professionals committed to delivering top-notch service and honesty. The technician who came by was extremely professional and truly knowledgeable about their job. They gave me a lot of confidence in their expertise, and I appreciated that they didn't try to overcharge or suggest unnecessary services.
Abby Brossette
Dec 10, 2023
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Great customer service! They were timely and fixed my HVAC issues in one visit. Good pricing, I will be recommending them to my friends.
Alvaro Martinez
Dec 05, 2023
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Mike I must say it was a pleasure having you and thank you for being so polite and professional. Came out the same day and had my unit running at a reasonable price and quality work all around. My new favorite hvac company, and trust me I have worked with many in the past 4 years here in Indian trail Nc! Thank you guys and will always be a loyal customer.
Gloria Martinez
Dec 01, 2023
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Mike! I cant thank you enough! Changed my whole unit a few months back then yesterday thermostat went blank and my house was 58 degrees within the first few hours. Thank you for coming out after Thanksgiving and getting my unit back up within 2 hours after arriving!
Aaron Davis
Nov 25, 2023
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We're staying at an AirBnb in Charlotte and with our luck the Ac went out. I'm so impressed with the crew that came out to service. They were so quick to respond and fixed the problem. I made sure to get their info for our property as well, they seemed so knowledgeable and efficient and reasonably priced!
Peter Lazzopina
Nov 22, 2023
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Very Very Happy with response and results. As the President of the Copper Ridge Condominiums assoc with 348 units I work with a number of companies and highly recommend Reliable!
Spoonage
Nov 22, 2023
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Reliable heating and cooling was very prompt in their response, and the customer service was amazing. If you have any HVAC issues, give these guys a call.
Eric Grein
Nov 08, 2023
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This is a phenomenal company. Reliable Heating and Cooling came out to my house this fall and serviced my HVAC system. They were extremely helpful and answered all my questions. They also outlined a plan going forward around how to take care of my system. I am very thankful for their service and expertise and were very well priced. I will definitely go back to them in the future.
Manuel Madero
Sep 26, 2023
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Needed my furnace fixed and they were quick, professional, and affordable. I would highly recommend them. Services:HVAC system repair, Heating system repair, Repair HVAC, Heating system maintenance
Sarah Schnell
Sep 19, 2020
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Reliable Mechanical Services is one of the, if not the best, contractor we've worked with. They are responsive, honest, hard working, knowledgeable and make every effort to help the homeowner when possible. Easily recommend to anyone I know.
Jake Stewart
Aug 16, 2020
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I had a great experience with RMS, especially with Shannon and customer service. They were quick to respond, schedule, and complete the necessary repairs. Service:A/C system repair
Adam Elk
Mar 30, 2019
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I had a pleasant experience with Reliable Mechanical and their technician Jason on multiple occasions from a simple charge up to needing my condenser unit replaced. They did a great job and wired in my C wire for my new thermostats also! I couldn't be more pleased with their service!
Jeff & Michelle Evans
Dec 27, 2018
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Reliable Mechanical installed a completely new HVAC system in our home to replace our existing 20yr old system. The new HVAC system was zoned. From start to finish Jeff was awesome. He answered all my questions thoroughly and is very knowledgeable regarding the proper way to zone a home for even cooling and heating. Jeff is truly the tip of the spear and we will recommend him to all our friends!
A. Blondo
Oct 20, 2018
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Jason A was the service tech from Reliable Mechanical Services that was assigned to check out our furnace. The problem being that the gas flame would only come on for a few seconds and then trip off. He arrived within the scheduled service call appt. time. Jason quickly diagnosed the problem as a bad flame sensor and a failing flame igniter. he did not have the replacement parts on his truck and told me that he would have to get them from the parts warehouse in the morning assuming they had them in stock.
I received a text the following morning from Jason stating that he had the parts and was on the way over to install them. He arrived within an hour and installed the new parts. PROBLEM SOLVED. I highly recommend Reliable Mechanical Services and Jason. He was very knowledable and personable.!
I received a text the following morning from Jason stating that he had the parts and was on the way over to install them. He arrived within an hour and installed the new parts. PROBLEM SOLVED. I highly recommend Reliable Mechanical Services and Jason. He was very knowledable and personable.!
A. Atherton
Apr 13, 2017
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I have had two service calls with Reliable Mechanical. Jeff is by far the most professional and knowledgeable person I have ever had in my home for any type of service! Everything is always explained so clearly and no time is wasted getting the job done! I had to call on a Sunday morning, 4th of July weekend for service on our air conditioning and couldn't believe how quickly he came and fixed everything. This company is of the highest caliber!
Adam RrrADAM Bingel
Mar 02, 2017
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Great experience with these guys on numerous occasions. Have used more than once, for varying items. Very knowledgeable and professional. Reasonable priced, and more importantly, they do not try to "up-sell", as if it is serviceable, they service it, and do not try to sell you something new to make more $$$. Have a lot of trust with these guys and highly recommend.
Steven Feezor
Jan 29, 2017
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I can't begin to describe how happy I was with the service RMS gave me. Shannon worked with me over the phone to get me scheduled and handled my home warranty claim. Jason, the initial tech, came out and thoroughly checked my system to find my evap coil needed to be replaced. And a 3 person crew came out and installed my parts in less than 2.5 hours. Every interaction I had was friendly and professional from start to finish. My house is cooling great and I couldn't be happier. I will use RMS for any AC job going forward. Thanks guys!
Daniel Dias
Oct 27, 2016
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Moving & buying a house while out of State was a bear of a process that I never want to go thru again! Reliable Mechanical Services made my HVAC needs the least of my worries. They were professional, informative, & most importantly quick/easy to schedule service. When they left my home I had a complete understanding of my HVAC System. They also performed maintenance on my System for a great price. I enjoyed their service call so much, I had to sign up for their yearly maintenance package to keep peace of mind. Thank you Jeff & Jason!
A. Gross
Dec 11, 2015
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Jeff was highly recommended for an issue with my ac/heat pump. He was very knowledgeable and accommodating. He was honest and fair and would recommend him without any reservations. A pleasure to do business with.