White Heating & Air Conditioning

I recently hired White Heating & Air Conditioning for a complete overhaul of our heating and cooling system, and I am beyond satisfied with their service. From the initial consultation to the final installation, every step was handled with professionalism and expertise. I highly recommend White Heating Air Conditioning for any HVAC needs. Their professionalism, expertise, and dedication to customer satisfaction make them a standout choice in the industry.

We contracted with White to replace our heating and A/C and clean our vents. Their pricing was very competitive. Two techs arrived on time on installation day. They were conscientious about floor protection during the installation installing drop cloths. I had installed a humidifier a couple years ago and the installer cleaned up my installation on his own initiative adding extra clamps and doing other "tidying up" chores. I highly recommend this company for your future HVAC needs.

Normally I do not write negative reviews, but my experience with Whites has been that bad. My humidifier was not working properly (some steam, but not much) so I called Whites to send someone to troubleshoot it. The tech they sent out told me upfront, "I don't know much about these things". After spending about half an hour on the phone with Aprilaire, he told me that they said I needed to replace my humidistat.

Thank goodness I knew enough to know that my humidistat was working fine, otherwise I would may have gone down a rabbithole of unnecessary repairs. After the tech left I called Whites and politely let them know that I would not be paying for the humidifier service call because they sent over a tech who did not know anything about humidifiers. Then I called Air Controls (Which I recommend you do from the get-go); they sent a tech over who quickly diagnosed the problem (It needed 240V instead of the 120V we had plugged into it).

I upgraded the voltage and my humidifier works great! Back to Whites. I received a bill for the service call. I called them up and politely informed them again that I would not be paying the bill and why. The lady who I talked to was nice and said no problem they would get that taken care of. Next month I got another bill. I called again, and politely let them know I would not be paying and why. Again, "no problem".

When the third bill arrived, and I called for the last time, they made me talk to someone who, if I recall, was a customer service manager. He was belligerent and insisted I pay the bill, because it was for a service call, and they DID do a service call. No matter that the tech they sent knew nothing about humidifiers and recommended unnecessary work.

I was not so polite with this gentleman; at this point I was mad at the nonsense of the situation. Well, maybe I should have been nice to the customer service guy. Whites sent the bill for $98 (plus $4 interest LOL) to a collection agency. Here's the kicker: dealing with the agency was a better experience than dealing with Whites! They were competent, reasonable and helpful, which is everything that Whites is not.

I recommend you avoid using Whites if you possibly can. (Edit) Based on the response to this review, Whites wants to appear reasonable. They are not. If they were reasonable they would have apologized and canceled the bill when I first called. Instead they tried to push a second service call on me. For free? What a joke. Giving someone terrible, possibly fraudulent service (selling me hardware and work I don't need) and then expecting them to give you a second chance is unreasonable. I will be filing a complaint with the BBB.

So easy to work with! They did major work 10 years ago with a new heating an A/C system that runs great. Called them again for gas line and venting work-again outstanding service!

Jeff was prompt, efficient and respectful. Job well done Service: HVAC duct & vent cleaning

We are pleased with technician Jeff who worked cleaning our ducts today. He was professional courteous and informative. We really appreciated his care and respect working in our home. Thank you. Service: HVAC duct & vent cleaning

I contacted them when by furnace would not work on a Saturday. I was contacted in a 1/2 hour by the technician Ray and he walked me through the diagnostic process on the phone. We got it working again within 10 mins in the phone. I am so grateful for the service and insight that Ray offered. Service: Repair HVAC

White Heating has installed HVAC on our new Construction homes and repairs on rentals for years. They are always on time and provide a good quality product. Services: Install thermostat, Install AC, A/C system maintenance, HVAC system maintenance, Repair HVAC, HVAC duct & vent cleaning, Installation, HVAC duct & vent installation, Thermostat repair, A/C system repair, Heating system repair, HVAC duct & vent repair, Heating system installation, Heating system maintenance

White has been responsive, professional and thorough from our first interaction with them. They installed a propane fireplace insert for us and did a beautiful job. The day it was scheduled to be installed, we had 2 other contractors scheduled for the same day but for different services. White was the only one of the three to show up on time and get the job done.

White Heating is probably the best company in Billings, bar none. Their customer service is off the charts! Alex went out of his way to help me get my new fireplace (that they installed) up and working. Luke did an amazing job installing my new gas fireplace. All of their employees are very professional and helpful. You can't go wrong using White.

I seriously can’t say enough about Curt and his team !! So professional to deal with. Called at 9am and they had it fixed and back running by 2 the same day!!! Explained all my options and gave me their recommendations. Absolutely perfect !!

Last spring my furnace kicked the bucket. I called White Heating & Air and the sent out Justin out to put in my new furnace . Justin was the best! Not only was he efficient he would keep me in the loop as to what was going on with the installation. Justin was kind and patient when he taught me how to use the new thermostat. Shortly after my furnace went out my air conditioner gave up the ghost.

After calling White Heating & Air they sent Colton. He was at my home right on the dot and started work. Again he was very courteous and kept me in the loop. So if you had a year like I did, call White Heating & Air Conditioning for timely courteous installers!

I highly recommend them. Every person we had contact with was friendly and very helpful. We love our new fireplace insert and the installers Luke and Christopher did an excellent job. And, our dogs loved them!

Absolutely love this company! The office staff is super nice and the technicians are over the top helpful and very nice! Alex spent extra time taking care of us and the new fireplace we had in our new home. It looks fantastic now and works perfectly. He was fabulous and wanted to be sure everything was done to perfection. I would use this company for all my heating, air conditioning and fireplace needs! Linda B

Just had Frank come out to our home and help us with our furnace that wouldn’t work at all last night. As luck would have it the dang thing started working flawlessly right before he got here but he was very thorough and professional. Tried for multiple hours to get it to act up. While he left having never seen a problem with the unit. It was evident that there was nothing more he would be able to do to coax it into throwing a code. Overall still frustrated with the near 20 year old furnace but very impressed with the customer service

Needed my furnace cleaned and serviced, and needed a new thermostat. The ladies who answered the phone were cheerful and helpful sending not just the serviceman but someone with a thermostat that was just perfect for my needs since I had little idea what I was asking for other than 'programmable'. Will definitely keep their number handy and recommend. (Not to mention when I asked if dogs were OK, she said sure, as long as they don't eat them.

Wow what a difference! Just had Colton and Cory, over from White heating and air conditioning. These two young men were extremely professional and knowledgeable. Colton put down traps in all of the areas he was working in to protect my carpets!!! They installed a brand new air conditioner. My wife is so please you can no longer hear the AC unit running outside:) I can’t say enough good things about Kurt and the whole team. A+ guys Thank you so much!

Excellent customer service. Alex spent 2 hours on the phone helping us when we couldn't get the pilot light to work on our propane stove that was purchased from White Heating. When we couldn't troubleshoot the problem by phone, Alex came to our house on his time off & fixed the pilot light for free. Thank you Alex.

Scheduled White HVAC to do check of 2 gas fireplaces prior to winter use. No problems found, cleaned glass, checked for gas leaks, and explained safe operation. Was here about 1 hr due to going back and forth to truck at least 4 times. Then proceeded to charge me $215 ($130 for "service call" and $85 for "miscellaneous repairs".) This is a bunch of crap. We will not be using White HVAC in the future.

These guys are good to work with. The estimator is a nice guy he is knowledgable about the products. We had our air conditioner and furnace replaced and they didn't pressure us either way when getting estimates. The installers were nice and all but we did have to have them come back out and seal around the unit again but other than that no problems.

The air conditioner replaced one from the 70s and it works so much better and the furnace doesnt need to run on full blast to heat the house. So far were pretty happy with White.

Super thrilled with the service. I own a house in Lakeside, MT that is undergoing a remodel. I needed covers for the round ceiling vents in the basement. Stopped by on a whim to see what solutions they might have. They showed me the most up to date covers that slide in and attach to the pipe. Super easy to install and they look great. I really appreciate working with professionals that are willing to help and offer a solution.

Keep in mind they did not have to even offer up anything. I did not buy a furnace from them nor have they ever serviced the home. The covers are $12 each. They look beautiful.

I just want to say I will recommend your company to all my friends both personal & business. You were so fast at helping to get to my rental and figuring out the problem with the heater on Sunday to make sure my tenants were not freezing. You helped us with warranty and labor. It is so appreciated to have great company like yours to depend on. Thank you!

Very happy with White Heating and AC. Had our fireplace serviced today and the technician, Luke, was outstanding. I highly recommend them to anyone.

My circa 1961 house never had central A/C, so I had White come out and install a new Lennox system. I was very impressed with their punctuality, communication, and professional demeanor. Most of the work had to be done in a very unpleasant crawl space, but they did it without a complaint and were a pleasure to deal with. The system works great, just in time for the heat! Thanks!

I have to say that White came through, we had a situation that could have been handled a bit differently and Curt contacted me and squared it away quickly. I have the utmost respect for that and the care that they took in installing my fireplace, they will be my go to place for HVAC! I would suggest that they be yours as well!

I'd recommend white heating and cooling to anyone and everyone very professional and reliable.