Service Experts Heating & Air Conditioning

Are used Service Experts regularly for many many years now they are always there on our close to the time they say how or if not they call and let me know ahead of time. The service tech, Tim, was here within the window and was very honest with me about my system and what he would and would not do to it himself to help save me some money It's an old system and could be repaired to an extent but I have been putting Band-Aids on it for quite some time. He gave me tips on how to ease the stress on the system until I can decide about getting a new one or not. A very honest individual which is very refreshing these days.

Highly satisfied! We called and got a same day appointment. Billy came to our house to give us a quote on a new AC system and was very knowledgeable. He explained all of our options without any pressure, and explained the Advantage Protection Program as well. Billy is a great person and truly cares about people. We are going to refer our friends to Billy/ Service Experts! Thank you for your professionalism and a great experience!

I really liked Tim, who performed the service. He went out of his way to make sure everything was working properly and that I understood what he was doing. He gave me an option for an extra part that would make my system start better, and showed me tangible before and after results. I felt like I could trust him. Service: A/C system repair

I joined the advantage program about 2 years ago, and immediately starting having issues with the "brand new" unit installed. Over these 2 years, I've had my heat and AC go out and require repair more than I have needed in my lifetime combined. They may come out within 24 hours but rarely do they fix it that day. Last week, my AC stopped working again, I called and someone came out the next day.

He claimed that the issue was "likely caused by a storm" and a part would be ordered. He said it would take 2-3 days to come in. He also spent over an hour on hold trying to get through to his own company to order the part. Three days later no one had called, so I called, they said they'd message the parts department and call back. That evening, the parts department called to let me know they just ordered the part and it was being overnighted, so the initial claim they ordered the part was a lie.

I've had to call every day since then, being told the same thing, that they don't see an ETA on the part, they will contact the department, and I will get a call back that day. I haven't received any calls back. I also expressed a concern that when they installed my new unit, they reused the old and damaged parts. The reason I suspect this is that my friend used this company and the advantage plan (on my referral, which I greatly regret), after the install, she found they had put a lien on her house, without telling her, and it was preventing the refinance they were doing.

They ended up paying off the unit to get out of the plan. 6 months or so later, they had an issue with their AC, a technician came out and explained that while the unit was new, all the rest of the parts were old and corroded. Service Experts will not take responsibility for it nor will they fix it, claiming "anyone could have put those parts in after we did the installing". We are currently in a heat wave, I've got young children and animals, and a house with no AC. I highly recommend avoiding this company!

I was sold by this company's adorable commercials and became a monthly subscriber paying $12 a month for maintenance service. Suddenly my AC stopped working and I called them hoping to get quick assistance. Instead, I was on hold for over ten minutes only to be directed to a call center that told me a dispatcher would contact me and they never did.

For 48 hours I was patient enough; I asked to speak with a manager and am still waiting for a call back. I cancelled my subscription but have yet to receive an email receipt. I love their TV commercials, but their service is beyond disappointing.

Exceptional service and addressed the two gas leaks for my water heater within a few hours. Richard, the technician that did the repair was very nice and took his time to make sure it was done right. Chris Overton provided excellent customer service and made sure my issue was handled in a timely manner. I have already recommended them to others! Will use them again for sure!

Service Experts is a great company. We use them for our heating, HVAC , water heater , vents . Ben Olorvida , our service tech. For our HVAC was professional , thorough , kind . They are honest to the homeowner , let me know what would need to be replaced in a few years or now . Not a hard sell at all . Homeowner’s choose to replace it not. Wonderful company.

Matt came to replace some plumbing under the house. He was efficient and professional. He got the job done quickly for a fair price. He made sure nothing else was wrong prior to leaving. The company communicated very well. Pleasure to work with!

I've used Service experts for numerous jobs around the house. Matt Allen has come out for most of the plumbing work and he has done a great job walking me through his process and explaining what he is doing. He has also done a great job of helping me understand what I should be on the lookout for to avoid and potential future issues with my plumbing system.

Service Experts heating, air conditioning, and plumbing has been taking care of our HVAC and plumbing needs, since the recent purchase of a 20 year house in the country. They have all been great. Matt our plumber has been working on several projects around here, he is very courteous, informative and knowledgeable. Ben the technician came out here on a Sunday and quickly when we lost heat. He explained the dangers of the old furnace under the house, and what would be needed to fix it. Thank you all for all the continued support!

Our experience with Service Experts Heating & Air Conditioning was good. Our technician Matthew was very professional and thorough in explaining suggestions to fix our issues.

I've been a customer of Service Experts for my heating and cooling for at least 7 years now. Their technicians (most recently Daniel B.) have always been respectful and friendly. They explain what they're doing, what they've found (if anything), and answer all questions. In fact, while doing routine maintenance sometime in the past year or two, they found (and patched up) some shoddy work done by the contractor I was using prior to signing up with Service Experts.

Rocshawn Jacobs serviced our furnaces today. He is very polite, respectful, and knowledgeable. I would recommend him to anyone. Service Experts have serviced our furnaces many times over the past years. Five stars for Rocshawn.

The service was excellent, the technician Mr Na was so great and very knowledgeable about every issue that was presented! He tackled them, as well as listening to my every concern! He gave me helpful money savings tips on how to lower my energy bill as well! And we all need that in times like these! I highly recommend this service to everyone! There are the best and! I also like the fact that he respected my house by covering his feet and face before entering!

The service by Mr. Ivey was excellent. On time, professional, and respectfully performed. His knowledge and recommendations were spot on! We would recommend Service Experts to anyone that needed their services. Services: HVAC maintenance, Heating maintenance

Thank you Service Experts! Daniel M was prompt and knowledgeable. His service was exemplary as he explained what he was doing. Great service as always. Service: HVAC maintenance

Matt is an excellent technician. He always is professional, courteous, and good with my dogs! He ensures our system is running correctly. Services: AC installation, HVAC repair, Heating system installation

I was very happy with the service provided by Mathew. He was very professional, courteous, and a hard worker. I will use this company and their employee from on. Service: HVAC maintenance

Daniel M. was very courteous and professional. He let us know all the actions he was taking and he worked very efficiently. When he was done, he clearly explained his findings and recommendations for any additional maintenance without any pressure to do so. We have been very pleased with Service Experts and technicians like Daniel M. solidify our commitment to then for our HVAC needs.

We've had them for years. They may be a bit more expensive, but we have a yearly service plan which helps. They have ALWAYS done a good job with our complex dual system.

The entire process of scheduling and getting the maintenance done was great. Kelly Baker walked me through all the options on the phone, and gave me excellent counsel on what she believed was the right service/plan I should opt for. Tim showed up on time and did an excellent and professional job inspecting the furnace, explained the technical aspects of workings of the furnace and even showed me all the issues/potential problems that the furnace was facing. I couldn't be more happier with the service provided and the business itself. Great job guys!

Yes. Matt was 5 stars. W Very thorough and gave detailed information

Yes! Matthew was very efficient and polite! He explained all aspects of the Heating Check today! I highly recommend (5 stars!) the company BECAUSE of the service representatives who are on time and work efficiently. thanks!

Replaced both our AC/Heating units with ultra efficient Lennox units and experienced significant electric bill savings. Todd Atkinson is the best sales professional that I have worked with in a long time. Highly recommend Todd & Service Experts in Raleigh!

Service Technician Ben Olorvida responded to our home to troubleshoot an issue we were having. Ben arrived on time and did an outstanding job correcting our problem. He further explained in detail what and why he was doing the procedures giving me a better understanding of my system. I highly recommend Ben and Service Experts with all my heating and cooling needs.

Todd Atkinson is knowledgeable, personable and I have recommended him to many of my friends.

I used them for my office they did a good job maintaining my unit and keeping it clean. I will definitely hire them again. great company

Furnace was not working. Nathan came out at 7am to take a look St the issue. Diagnosed problem. Checked on how old system was to see if it was in warranty (9 years into a 10 year warranty- great since it usually the other way). He found the proper replacement part and got it ordered. Part would be available in a couple days but was willing to wait for its installation until a time that we had an already scheduled service inspection (a convenience for us). Very friendly and knowledgeable. Thanks

I have used Service Experts for almost 10 years. They always answer the phone and have been maintaining my system properly each year. Todd and Ricky recently came to my house and performed heating maintenance. I can truly say that these two employees go above and beyond for this company and I highly recommend using them for any of your heat/ac needs. Thanks again guys for providing great service.

Hi everyone I highly recommend this company. Called them for our heating problem their guy Dustin knew what was wrong with it and turns out it was the heater exchanger and recommended to get a new unit since the unit was so old. Also he took his time to look under the house and saw we needed a new water heater since it was old too so we got it replace the next day and everything working fine. they were really professional and did a good job like I said before I highly recommend this company. Thanks for the good service guys

Our heater stopped working and I called this company and they were quick to visit my home. They inspected the furnace and also asked to see my water heater (we've had no issues with our water - pressure, temperature, nothing). They found a long list of things wrong with both. Their business model to is sell people a membership maintenance program that was going to equal our monthly car payment.

No thanks. This contract would last for 10 years. Quick math told me I'd be overpaying for a new furnace. I asked if I could just pay upfront for a new furnace. And that quote ended up being twice what two other companies quoted me. I was also told that my furnace was original to the house( 20+ Years) which the serial number and info on the unit told me it was only 10 years old.

I'm sure those customers who are a part of their maintenance program are satisfied and have the peace of mind but I was not thrilled being lied to. We went with another company.

Efficient and knowledgable. Daniel was great. very cordial & helpful

The technician I had to service my system was excellent and very professional. Name is Daniel McElveen. He performed a great job. Made recommendation that was fulfilled also today. The job was excellently performed and to my standards . In future services I would like to request that Mr. McElveen return. We developed a trust which I am so thankful for as I am a senior citizen and a widow living alone. Daniel was very responsible, receptive and very professional. Companies need more young people like Daniel. Thank you for allowing me me to give you my review today.

My tech Isais was thorough professional, timely and resolved my issue. He inspected ducts for air tightness and vents for air flow. Best inspection ever!

Daniel McElveen serviced our heating and air conditioning central unit this morning. He replaced the ultraviolet light and special filter in the main unit. He was very efficient and highly knowledgeable about the system’s needs. I highly recommend him. Great experience!

Service Experts Raleigh provide quality service at competitive prices. Recently I had my crawlspace encapsulated by them and it involved HVAC work, insulation, dehumidifier and Sump pump installation. The staff was very responsive to my needs and they were very knowledgeable about their work. They used brand name products and their quality control system was thorough and very satisfying.

We have using this company for many years. The come to the appointment on time, are very knowledgeable and professional and respectful of our home.
Brian and Allen came today and were very helpful in recommending some ideas about keeping our AC/heating unit in great shape! We highly recommend them.

I called on a Wednesday afternoon and was easily scheduled for the same day within 2 hours. The technicians ( Mustapha &Abdul) were great. They were respectful of my home and explained exactly what they were doing and why it was important to have the work done. Thank you

I had a great experience with the maintenance consultant sent to us, Mustapha Khallafi, who was responsive to my questions and quick to resolve issues identified as part of the precision tune-up, all while having been in the attic on a hot Raleigh summer day. 5 out of 5 for Mustapha, who was here almost a full two hours and was very thorough. The back-office staff (scheduling and dispatch), however, were a bit of a cluster.

The original appointment was supposed to be between noon and 2, the prior call took longer which I get and it happens, but nobody called me to let me know someone wouldn't ultimately arrive until 5:30PM, which was about an hour after I called in to cancel and move until another day. I'm going to blame the fact it was right before a holiday so maybe they were a little short staffed. Also, if you all stop taking card payments after 5PM, you all need to warn folks. Wasn't ideal to be sprinting around trying to scrounge up cash. Thanks for coming out, Mustapha. Great work!

Our technician was Kevin Blasingil & not only was he quick to discover the problem with our air conditioner, but he was very professional. He went out of his way to get coolant for us & had the problem fixed very quickly & efficiently. I definitely recommend Service Experts for any kind of heating & air problem.

After being sold an overpriced and poor quality unit from ARS with terrible installation, we called Service Experts to replace our upstairs unit. They charged us $1000 less for the same size but much higher quality unit. The service before, during and after is incredible. We have them come out for biannual checkups on both units. They have fixed minor insurance on the ARS unit without charging us anything extra.

This is my second home I have had Service Experts replace and maintain my air conditioning in my home. This time as I I expected they went above and beyond with their work capabilities and service. First I would like to say how great the staff was from the sales person Juan Losada to the great technicians Ben and Ramon.Juan understood our needs and price limits. Ben and Ramon were so efficient,such hard workers,polite, immaculate with their work and clean up, so helpful with the setting up on the computer and answering all our questions. Again I have made the right decision to go with Service Experts. Now enjoying my new system with cool air and low humidity.

I had a fantastic experience with Service Experts. I rent & my property manager never has a sense of urgency about repairs or issues. Having experienced our first batch of winter weather this past weekend, I took matters into my own hands. I had a fairly new HVAC system, put in by a competitor., late last summer. They were inoperable on Friday because of the bad roads & were closed on Saturday - which is normal for them.

My heat went out Friday morning. My dog & I managed to stay here, bundled up & using gas logs (which didn't help much). I called Service Experts Saturday morning & they were operating normal. The representative was very friendly on the phone & told me someone would be out as soon as possible. Within two & a half hours, a technician showed up.

Ryan was very professional, friendly & knowledgable.

He diagnosed the problem quickly. A consultant with his company showed up, Everett, who was just as nice & professional. Because my property manager was giving me an attitude via text & phone, I was crying & upset - hey, I was tired, frustrated & cold. They were very compassionate & said they would do whatever it takes to get my heat working as soon as possible. Finally, my property manager OK'd the work & Ryon went to get the part.

He was back soon after & did the repair in about 10 minutes. He waited with me to make sure the heat came on & it got warmed up. I can't thank Service Experts enough. They turned a horrible situation around & did so timely, compassionately & professionally.

Daniel McElveen was personable, on time, and very knowledgeable about our system. We had just moved in and the system made an odd noise which he found the solution too. Will definitely reach out to him again in the future.