Parham Heating, Cooling, & Plumbing, LLC

I would recommend this company to anyone who needs plumbing work done. They showed up exactly even they said would. They were very professional and went above and beyond to fix the problem I was having. Every person who came to my home was polite courteous and used the utmost respect when talking with me and my husband. I don't know how much your employees get paid but they earn every penny of it. They are very hard working men. I highly recommend this establishment for any of your home repairs.

Very personable and took the time to explain everything from what he was checking and why. My unit is 18 years old and has always been maintained-when the day comes that it is finally done Parham will be doing the install of the replacement. I'm sure there are other good companies out there but satisfaction means a great deal to me! Parham all the way.

The tech, Joseph, was very informative in telling us what he saw that could cause the problem we called about. We were informed on choices that are available for repairs we need now, what problems could arise later compared to now. I was with little questions unanswered. He understood our concerns and was very thorough. I'm looking forward to the work being complete and would definitely call again if anything else is needed!

Great customer service and friendly! Our tech, Jonathan, went above and beyond to repair our aging system. I appreciated his transparency and dedication to make sure I understood all of the workings of what was needed to make the best informed decision. I'm a repeat customer and I am happy to recommend their services! Services: General repairs, Cleaning

Contacted Chris this morning and he walked me through their service process. His service dispatcher called me shortly after I made contact with them and worked my parents into their schedule today since my parents air went out Monday and my dad's been without it at home. The guys came out and were very respectful, courteous, kind and professional.

They explained each step to us and even called me multiple times to keep me in the loop. They took really great care of my parents and I'm very grateful. We are even going to look into upgrading the entire unit with them just because of the amazing service and response they provided us. They truly are A+ in service and even spent 4.5 hours at my parents fixing them up when they could have put it off till tomorrow like other companies do because it ran into after hours time.

Showed up on time after initial evaluation of slab leak under hall bathroom. They were prepared to have to jackhammer open a perfectly good bathroom and upon my notification that I had found a possible water spot, they reinspected and we're able to go another route. Saved me huge amounts of money! So happy with their service and hard work!

Mallory was very professional and informative upon scheduling the appointment. She also stayed in touch to give a better timeline of arrival. The technician, Brandon, was very courteous and informative. He went above and beyond. I will definitely be a repeat customer. Highly recommended! Services: Plumbing leak detection, General repairs, Toilet repair

Parham representatives kept in contact and let me know when the plumber would arrive. Austin came in a timely manner and fixed my water heater and other plumbing problems quickly and professionally. He also did a good job explaining everything and cleaned up well when he finished. Great job, thanks. Services: Faucet repair, Water heater repair

Very thorough and transparent with pricing and explaining the work that needs to be done! They give you options to help fit your budget and the office people who deal with financing are very kind and willing to help get the best payment option for you! Today in particular I worked closely with Dave and Emily. I've used the company before for my air and I wish I could remember the man's name because he was also wonderful! I can't say enough good things about them!

I called this company to diagnose issues in a home I'm renting. From the very first encounter on the phone, to the technician leaving the house, the whole experience was professional. By far the most thorough experience with a receptionist on the phone, and Richard (our technician) was top notch. He explained everything in a way I could understand, broke down the value of the service, and even wore shoe covers to protect my floors (a new pair every time he entered the house). All of the attention to detail Parham shows has made me a lifelong customer going forward.

Technition was professional. Explained what he had done and results of his actions. Very nice about offering other services. Services: AC maintenance, Heating maintenance

Had an electric board go out on furnace the tech came and found the issue the same day he was very professional and respectful and showed up on time. Gave me the estimate up front and told me what to expect as far as how long and the total process all in all it was an excellent experience and I would recommend them to anyone and by the way if your looking for a great maintenance deal on your system they have an outstanding maintenance plan call and ask about it

The person I talked to on the phone was fantastic! I'm just sorry that I can't remember the name she gave to be able to brag on her for great customer service. And Michael was great to deal with and solved our plumbing issue quickly! I will definitely be calling Parham in the future for any plumbing needs. Thanks again! Services: General repairs, Drain unblocking

They are very professional. Always cheerful and make sure everything is working properly.

Austin Installed a water line for ice maker, Installed a dishwasher, replaced water pump, and gave estimates on other items. He was courteous, explained things very clearly and cleaned up all work areas. Highly recommend.

The service guy, Dale, was super friendly and seemed to really care about his work and his customer service. He explained everything thoroughly, had pictures to explain the issues better and had several options for repairing the issues. I would definitely recommend him! And Parham! Service: AC maintenance

Phoned them at 8:20 am, arrived at 1:00 pm, water heater replaced and functioning by 4:00 pm. Dispatcher kept me informed throughout the morning as to arrival times and they were spot on. Highly Recommend! Services: Installation, Boiler repair

I called to see if they could help me with my camper. I was told they would have to check to see if they could work on them. They can't work on campers, but the person I spoke to originally was very quick to get back to me and also refer me to someone who might be able to help. Thank you for your prompt and courteous help

I can't say enough great things about Parham! From the timely responses, the technicians, the knowledge, all the way to the customer service from the woman who dispatches calls.working with Parham has been a great experience. We've been fortunate, yet unfortunate (), that we have had to call Parham a couple times over the past couple of years and. every interaction has been awesome.

The technician, Richard, who actually serviced us every time, was awesome to say the least. He was incredibly friendly, smart and quick at the job, and so helpful. We even ended up investing in the parham protection plan, so I will definitely continue to recommend Parham!

I received a flyer in the mail for a heating system checkup for $57 per unit. During the course of this "checkup", they burned out the compressor on one of my a/c units. I brought this to their attention after the 7 hours they spent at my house. They took no responsibility for what they did. They claimed it was just a coincidence that my compressor went out while they were here.

Give me a break! My a/c was working fine when they arrived 7 hours later it was burned up and they would need to replace the whole unit. This was so frustrating! They denied that they had anything to do with it. Eventually, the technician admitted he did disconnect some of the wiring on the unit. He brought the "customer service " manager with him the next day.

They both would not budge on the fact that they ruined my unit. This was a scam from the start. Weather it was intentional or not, they destroyed my unit and tried to persuade me that it just happened while they were here and they would be be able to install a new unit for me to take care of it. MY ADVICE IS TO STAY AWAY FROM THIS DISHONEST COMPANY!

They are there when they say they are coming. Very efficient & respectful.

These guys did an awesome job rewiring my home. They got rid of the old cloth wires and installed new lightning fixtures and plug-ins. I allowed for them to work in my home while I was at work. They did a fantastic job! They treated my home as if it was their own. I am very pleased with their services! They cleaned up after themselves and to top it off they left me a sweet little note. I couldn't have asked for better service. Thank you guys! I will recommend you to anyone!

We had to call on a Saturday afternoon due to our unit leaking excessively. James was our technician for the emergency weekend call and he was wonderful. Very kind, polite, and made sure we were taken care of. Unfortunately, after a careful inspection of the unit, it did have to be replaced due to age and multiple issues. AJ was our comfort. advisor.

Super cool, very easy to talk to, and took the extra time out of his day to make sure we understood the ins and outs of what was going on with our units so we could make an informed decision. I am incredibly impressed with their professionalism and willingness to help us make the best decision for ourselves. AJ even made a second trip out and did.

These guys rewired my entire house. Very professional service. Came when they said they would. Finished ahead of schedule. Went above and beyond to ensure the job was done right and made sure I was happy with it before they left. They also guarantee their work. Will use them again! Can't say enough good things about them.

They have recently replaced my plumbing and then replaced my commode. They are a very efficient company that are very well trained and do a great job. When you call Parham you are in very good hands. Great company!

BEST service and technicians ever! Super thorough and extremely helpful. Always willing to go the extra mile!

Joey was absolutely amazing and saved our weekend! Our air went out during my son's birthday weekend. Joey was able to get it going again. Very professional and friendly. This company is what customer service should look like! I am very pleased with the results and the services. I highly recommend Parham for your needs! I would give 10 stars if I could.

These people are crooks!!! We paid for 2 estimates on jobs and never even got one of them. We have plumbing and A/C issues that 'technicians' came out to give an estimate 2 almost 3 weeks ago. We NEVER got the estimate for the A/C. They gave 3 estimates for the plumbing that ranged from $7000 to $1800. But...that was still going to take another week to even start the job haha!!!

I have called and called with no return calls for days on end. I have talked to managers and people who claim to be of knowledge, who can't tell me why we haven't even gotten the A/C estimate. This has been the most frustrating experience I have ever had with a plumbing/home repair company. If you have any other option at all DO NOT, I repeat DO NOT deal with them. I am filing a complaint with the Better Business Bureau as well.

These people are absolute crooks that should be put out of business. Do not trust them. I paid them for 2 estimates and never even got one of them. We have plumbing and A/C issues that 'technicians' came out to give an estimate 2 almost 3 weeks ago. We NEVER got the estimate for the A/C. They gave 3 estimates for the plumbing that ranged from $7000 to $1800. But.that was still going to take another week to even start the job haha!

I called and called with no return calls for days on end. I talked to managers and people who claim to be of knowledge, who can't tell me why we never got the A/C estimate. This has been the most frustrating experience I have ever had with a plumbing/home repair company. Maybe they can unclog a toilet, but if you need a large job go somewhere else. If you have any other option at all DO NOT, I repeat DO NOT deal with them. I am filing a complaint with the Better Business Bureau as well.

On time when they said they would here. Very courteous and professional.

They are very honest and fair with pricing and always give options on work that needs to be done. The techs are very friendly and courteous!

Quick and efficient service. Took time to explain issues thoroughly. The guys were great.

Quality service and very kind and caring! They take care of you and stand behind their work!

Just had my unit checked and cleaned by their service Technician James. He was so professional and courteous. He answered all my questions and showed me the work that was done to my unit. James did an amazing job. If you need any work done, I highly recommend Parham, they have an amazing team of people that work there and dont make you feel just like a customer, they make you feel like your a friend. Thank you Parham and James.

An amazing company where every single employee seems to focused on making the customer feel comfortable, appreciate, and important. You don't see companies like this in the service industry very often.

We were having issues with our AC unit yesterday which was a Sunday. I called Parham and they promptly responded and dispatched James to look at it. He did a great job of thoroughly checking everything. He explained things to me and showed me pictures of the different issues inside the un it. He was very knowledgeable and hardworking. I recommend Parham and James.

Thanks to the Parham team for the installation of my new Heating and air system. My air went out on a Friday and I called Parham. Richard came out and we decided my system was too old for an expensive repair. AJ came out and gave me an estimate and installed a 110 air conditioner that kept the house quite comfortable. On Monday Kody and Brannon came and started the new system installation.

They were all so knowledgeable and willing to explain everything. Thanks Cody, Brannon, A J, and Richard for coming to my rescue. I am enjoying the new Raheem system and Whole Home Air Cleaner.

So glad we called Parham to clean and service our air conditioner unit! Dale Wofford was our technician and we could not have ask for a more knowledgeable, professional and personable
person! Now we know where to call for our all of our service or repair!

James was awesome when he came to our home! He was very informative and respectful. He explained everything step by step and did a wonderful job! 5 stars for James and 5 stars for Parham!

James came to service our heating and cooling unit today 6/16/20. James was very polite. He was very knowledgeable about the unit and explained what he did and how things worked. He showed the pictures of the unit and what it looked like inside. As he was getting ready to leave my husband got home and he took the time to come back in and explain what he did and show the pictures to him. Very impressive young man. Thank you James for doing a good job.

Can’t say enough about this company. Always professional, courteous, and prompt when it comes to getting the job done. Dale was very polite, knowledgeable, and treated me like he had known me for quite some time. This company is one of a kind.

We replaced our heating/cooling unit with Parham and went with they’re gold member service. Richard Black is our service tech and he’s always professional, knowledgeable and on point. Any time we need anything at all, they get it done. Wouldn’t trust anybody else!

Absolutely amazing costumer service! Jamie H. came and worked till dark just to make sure our issue was fixed. Very professional and made sure we knew everything that had to happen. Highly recommend Parham.

Maybe not the cheapest place to do the work but they do stand behind what they do, and they come out rain, snow or shine LITERALLY! My first experience was in the spring when i first move out here, our heater stopped working. They sent out a repair person the next day as it was pretty late when i called them the night before, but even with a huge rain and thunder storm, the guy came out and serviced the unit, found out that a board and the fan had died, ran in and got a new one in town for an old unit as this is and fixed it.

The price seemed a bit steep as the parts were double what i could get from the manufacture, but then again i didn't have to sit in the rain and wind trying to figure it out then having to repair it. My second repair on the heat once again, i thought something had gone wrong but they sent a tech out the same evening for concern for my wife and i as it was snowing.

I had not expected them to get someone out right then as we did have plug in heaters, but sure enough he came out and in what ended up being a little over 2 inches of snow he worked until he could verify the issue which was the gas valve was stuck so he couldn't fix it that night but still spent near 2 hours messing with it in the cold. They got the valve in two days later after i assured them we would be fine with our plug in heaters till then and they got right out and fixed it. I know i could have done the job a lot cheaper, but it was nice not having to mess with either fix so to me it was worth the cost in the end. I will continue to use Parham.

The technician was extremely thorough. He drew up several plans. Which gave me options. He was very professional and competent. I appreciated most, him being straight forwarded. Although I had multiple issues with my units, he told me directly. I don't like beating around the bush.
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