Mastercraft Heating and Cooling Plumbing

Mastercraft recently helped me with an electrical issue, and I am very happy with the service. I had the pleasure of working with Ray Breckenridge who was extremely helpful, patient, thoughtful and understanding. Ray did a fantastic job addressing my issues as well as provided some tips on how to troubleshoot in the future.

Maintenance of my 22 year old furnace showed it had deteriorated to a point where replacement was necessary. A firm price was quoted and an installation date was arranged Then, installation yesterday was handled by two professionals who worked skillfully and without disrupting my working from home. When finished, they took the time to give me an orientation to the furnace installed and the new thermostat they installed. I highly recommend Mastercraft and encourage any homeowner to use their services.

If I could give 0 stars I would. The installers damaged the door to the furnace room and left a mess with rusty screws on the carpet. When I called Steve to inquire about what he would do about the door he said send me the info and then ghosted me from then on. For a lousy $125 door replacement he is willing to lose us as a customer. Never again!

The technician was very knowledgeable and explained repair in detail. Only complaint is that when you call to make appointment not explained that you're charged a service fee and then additional charges. Other than that very pleased with technician and the problem was rectified with my boiler.

I recently had a new AC unit put after mine died late this summer. I contacted Mastercraft Heating and Cooling and they came out and gave me a fair estimate. The team lead by George did a fantastic job and worked hard to get the system just right. After removal and install was complete, George personally went over everything and answered all my questions. I was very pleased with the service.

We have dealt with Mastercraft for at least 20 years+. We are on our 2nd furnace and 2nd AC unit. Had a few issues along the way. Oscar came out to make sure repairs were done right. He found some issues and corrected them that no one else found. He stayed extra time to make sure everything was running like it should. Appreciated the extra effort. Great job Oscar!

BEWARE! The technician showed up for regular service maintenance and noticed the shrill noise from the motor. His immediate recommendation to the elderly house owner was to replace the heating system. He sold the impression that the noise was conclusive evidence that the heating would not last through winter; ( In fact, the motor was only replaced 8 months ago). getting a new replacement is the solution at the price of$5,000.

His initial estimate was around $3,000, but every time he would go to his service truck and come out his estimate was revised upward, with the justification that the added cost was needed to maximize the comfort she could obtain from the upgrade.

We had a few problems after install but Oscar came out to save the mission. He was very thorough and knowledgeable on their products. Everything is running fine and tuned in. Thanks Oscar for your help you are were in no hurry, just wanted it right! Services: Heating system installation, AC installation

Dan B. in service is how we were first introduced to Mastercraft heating & Cooling. He provided good service and was very professional and thorough. Oscar in service came out to make repairs to a new heating system that was installed. He was very professional and thorough Anthony and Jay came out for additional electrical work that had to be done that was unable to be completed at the time of installation.

They were professional, thorough and wanted to make sure the job was complete and done correctly. Each of these individual that came out to the home did a "Job Well Done". Thank you Mastercraft Heating, Cooling, Plumbing & Electrical

I had Mastercraft replace my HVAC system. The initial process in July was amazing. The units were installed in September 2021 and to date the permits still have not been pulled and no inspections made on my property. Every time I call I have to leave a message and nothing gets done. It has been 2.5 months, no permits, no inspections. Disappointing.

I had quite a bit of work to be done on my house to bring my electric up to code and it was all handled very efficiently, quickly and affordable by Mastercraft. The team of electricians led by Bryon and Jay along with a couple other workers whose names I didn't get, sorry, did a great job, answered all my questions and taught me a few things about wiring I was unaware of. They were all respectful, courteous. and through. I definitely have nothing to worry about with my wiring now. Thanks guys!

I got 5 quotes from various companies and they came in significantly lower with a high quality Trane AC/Furnace. I wasn't sure how the quality of the job was until a friend of mine came over who works for another HVAC company and he was impressed with their work - down to the little detail. In any event you have to do your research and be able to negotiate to get a good deal but this company will work with you to find a good system that fits your price range.

Mastercraft was able to replace corroded pipes on my tankless water heater while salvaging a custom fitting, saving me about $100.00. The repair was fast, professional and reasonably priced. I highly recommend this company for any plumbing needs.

I can't thank you enough for making sure that my daughter and myself had AC on the 90 degree heat. Immediate communication from the owner to help with my difficult situation, along with his employees who did a fantastic job; they were kind, courteous and had so much patience in explaining to me the ins/outs of what caused the initial issue. Hands down, great company, wonderful employees and a very good boss.

I would HIGHLY recommend this company for any of your cooling needs. They go above and beyond to make sure their customers are satisfied with the work and even clean up after themselves. 5 stars!!

I had my second new furnace and AC replaced in February 2019 by Mastercraft heating, cooling and plumbing and in January 2020, I discovered a gooey black substance in my condensation line and asked to have it replaced. My contract warranty stated all parts 10 years and labor 2 years covered by Mastercraft heating, cooling and plumbing. After talking to Shayna and a close review of my problem it was decided I would not have to pay for the repair and it would be covered. This was extremely appreciated by me and I would recommend to my friends and family to call them in the future for any heating, cooling or plumbing repair they need.

Excellent service! The tech called to advise of arrival, explained what was going on and was very friendly. Thank you so much for such great service.

I bought both a new furnace & air conditioner from them. I also bought a service contract. They have repeatedly cancelled appointments for routine maintenance stating “we have people with no heat”. I don’t understand not having enough staff to service the products and services they sell. I will not use them again.

Tyler Rowe and Josh R did an amazing job. They were thorough, polite and respectful. They literally left my house cleaner than they got there. 10/10 - if you're not choosing Mastercraft you're making a mistake.

I had central air conditioning installed 8/5. Eric and Mike did fast, professional job. I am pleased with the price and the installation. I received great service from Mastercraft and would highly recommend them to others.

Just have Mastercraft here for the annual tune-up for the air conditioning unit. We also have them service the furnace and whole house generator. Ryan was the technician today. Very professional. Great service. Would highly recommend.

Mastercraft installed a new ac and furnace over the winter. Furnace worked great all winter. They came out early spring to make sure the ac was good. Professional and courteous technicians. Highly recommend.

From past experience, it is safer to have my furnace cleaned regularly, than waiting and having severe problems develope and be more dangerous and costly. Have great service from Mastercraft and their courteous and knowledgable servicemen.

I called in the morning and service was completed in the afternoon. Great communication. No surprises! Steve knows his business and very polite!

Michael and Mike are here fixing our furnace right now they're doing a wonderful job, very professional answered all mine and my husbands question I would recommend them first-rate job

What a great honest company. I was having a problem with my air conditioner. Before a Google search leading me to mastercraft. I called several other companies, some no answer, some rude and some just way too expensive. I called mastercraft after hours and Bob a technician called me back right away. We set up a time for the next morning. He texted when he was on his way and when he showed up I was pleasantly surprised about his honesty.

He gave us options of what we could do for our air unit that was literally 100 years old. I felt comfortable, and confident with his many years of knowledge and his suggestions for us and our needs. He was one of the nicest people I ever meet. We ended up with a new system and I am thankful that it was a fair price that I didn't have to waste time shopping around.

We got a new unit installed same day!!! Wow. The installation team was fast, polite, friendly and had patients to answer many questions from a 2 year old and a 4 year old the whole time they were working! Great job max and mike.! If I ever need anything again I will call them and would definitely refer them to friends or family. Keep up the good work.!