Grand Comfort Plumbing, Heating & Air Conditioning

I hired this company because I had used them at my old house. We hired them to install 2 new furnaces and 2 new AC units. after 2 months, our thermostat wasn't working and the one of the AC units was short cycling. I tried calling, emailing, and texting the guy who was the sales rep (Rafael Zeitunian). No response. Then I had another guy come from a different company come check on things.

He pointed out that everything was installed incorrectly and that American Standard wouldn't even allow this company to install their products if they knew how bad of a job they did. $1500 later, I'm hoping I didn't get completely scammed, but it seems likely. DO NOT USE THIS COMPANY.

Avoid this company. Very unreliable and will not return at least half of the so called contract I signed with them. I have contacted BBB.

They installed a new furnace and air conditioner 3 years ago. I've had both serviced by them every six months since. At first their service was really great. However I tried turning on my A/C and it's not working, so I've tried reaching the company via phone calls and online. No response. I understand they are busy with the hot weather, and will probably take a few days until they can come out to fix the A/C, but they haven't returned phone calls and I can't even make an appointment.

I called another local company and got an appointment for today. POSTSCRIPT: We just got an reply to our email from Grand Comfort: "Thank you for contacting us. Unfortunately we do not have any technicians available for the next two weeks." Totally unacceptable response!

My central air and furnace needed to be replaced. I solicited bids from several suppliers. From the get go, I had a very positive experience with Grand Comfort Plumbing. It was seamless in scheduling a free estimate, to scheduling an install date and, finally the execution of the installation. Jesse the estimate and install guy was very thorough in his explanation and was very knowledgeable! Jesse did a terrific job in installing the units! Nicole the office contact was very helpful and professional. I am very happy in choosing Grand Comfort. I have no hesitation in referring my friends and family to use Grand Comfort Plumbing, Heating & Air Conditioning! Five stars!

This company failed at almost every step. We selected them because of good ratings, especially as an American Standard dealer. In retrospect, I believe poor reviews may have been filtered since so many thing went wrong with our purchase and install. 1. Quoted a furnace/ ac replacement where the installation in a hallway closet made quiet operation number 1. Replaced a 20 year old unit with a new 80% unit which was marketed as a super quiet cabinet enclosure. 2. Installation delayed 3. Installation tech put the unit incorrectly so airflow was backwards. Tech claimed he had to install it that way because his office did not supply the down flow adapter.

So rather than get the venting adapter as required, they installed it as up flow. Unbelievable. The tech returned at 7am Mother's Day to remove the unit, flip it correctly and reinstall with the adapter. 4. Exhaust vent completely blocked the ability to change the filter. Had to point this out to the tech who then corrected the problem. He would not have done so without me interceding. 5.

Noise level during heating is nearly 80db. That is super loud and completely disregarded our #1 request.a quiet unit. 6. When cooling season arrived 4 weeks later, the unit kept shutting down. Turns out the tech did not hook it up to the Nest thermostat correctly. Different tech returned and corrected the problem. Short story is we decided to chose this company because of their certification with American Standard vs going with an smaller independent contractor.

Boy were we wrong. We reached out to the company and owner. Each time they fixed what they screwed up except our number one request, quiet. Ironically they have been quiet on that issue. Even with all our preparation and research we got boned through the whole process.

Excellent customer service. Grand Comfort performed great on all levels, from answering the phone to getting the job done. Technicians were very knowledgeable and took care of a major sewer problem in my house. I highly recommend Grand Comfort team for any plumbing needs!

They were able to come out pretty quickly when my unit was having issues and Gary, their technician, was great. However, When we found out we had to have the unit replaced, we were approved for financing - but they went ahead and charged the full amount of install before we even had an appointment set up for the new unit. I had to call them to schedule the new unit's install, which was a hassle.

The tech, Jesse, then canceled at the end of my window for the install and stated that i would get a discount and he would have the office send confirmation of the discount in an email - this never happened. Jesse and a trainee installed the unit but did not replace the line that went into the house - i was told the full line and everything would be replaced since they did not know where the leak was in the first place - which is why i needed the new unit.

They were nice and left and said their supervisor would be by in 20 minutes to inspect their work and have me sign off. Isaac, their supervisor, showed up more than 4 hours later. Refused to actually look at the unit to inspect it, he just kept telling me that he reviewed the photos they sent. Wouldn't say anything about the discount or that it was even promised.

He also could not explain why the unit was taking so long to cool the house. It took more than 4 hours for it to cool the house 5 degree and my place isn't that big and i went with a larger unit. I also asked why they charged before installing and he tried telling me this is practiced everywhere - which i know for a fact is not and it shouldn't be charged until the job is actually done.

I won't be going back to them again. They have not held up their end of things and i feel that there will be more issues with this new unit since it was not properly inspected by their supervisor and new lines were not fully installed.

I needed help installing my new Nest thermostat because my furnace was wired differently than most (long story). Gary came out and fixed the furnace wiring and all is good! He was helpful, courteous and professional. The charge was reasonable and fair. Nicole in the appointment center was clear and courteous when she reached out to confirm the appointment. I would use them again for my future HVAC needs. Thank you, Grand Comfort!

Grand Comfort was responsive, sending a project estimator out the day I called in the midst of a heat wave. His pricing was excellent, nearly $1000 less than my current HVAC company. They installed the system within 5 days, two of which were over a weekend. The technicians arrived when promised, were very knowlegeable, communicated well, and finished the project within half a day. They removed the old system, installed the new system, tested and retested what they installed and left both the inside and outside work areas immaculate. Nice job!

My air conditioner was not working so I contacted Grand comfort about a new one. They gave me a consultation and after getting a few other quotes I got a new unit from them. They were able to install it the next day and the agent Jessie was great. There was an old wire that was split in three places but Jessie took the time to fix it. I appreciate the service and the unit works great.

Jesse was the installer. Very respectful very smart was able to answer any question that we had. The entire experience we had with the company was the best experience we every had. From giving me a discount for being a veteran and getting me 6 years no interest on my payments and the best is the 10 year bumber to bumper on parts and labor shows me this a company that believes in their products.

I would recommend Grand Comfort to anyone and everyone that needs your services. I feel on a scale of 1 to 10 your company rates an 11. I can't tell you how pleased we are. Please keep up the great work we need more companies like Grand Comfort Plumbing, Heating & Air Conditioning. Sincerely Jim Kennedy

Service was astounding by our technician Gary. Very friendly and knowledgeable and got our furnace warmed back up in no time. I was already expecting good service from the other reviews but Gary and his team blew my expectations away. Absolutely hire this company if you can!

We called Grand Comfort in for a second opinion on a furnace inspection that we had the day before. The previous company told us that we had a crack in our heat exchanger. They also told us that we needed other items added to the furnace. Their quote was over $3,500.00 for the repairs. The technician that came in from Comfort said there was nothing wrong with our furnace. I am so glad we called, the technician was honest and very professional. We are changing companies for our heating and air conditioning needs.

My furnace wasn't heating well. I called this company to diagnose the issue. Technician Gary found problem with flame sensor and gave me a quote to replace it. I gave him approval and he replaced it right away. I was really surprised that he had an original part for my carrier furnace on his truck. Happy using their services!

The company, especially Gary, were super sweet and helpful. They were able to fix the problem I was having. Gary was very caring and understanding. I really recommend this company to anyone that needs professional help I couldn't have asked for a better company. They're the best.

Total rip off! Avoid this place! Originally scheduled for a cleaning. However, the technician told me something was wrong and he needed to run a diagnostic before cleaning. The cleaning literally ONLY included spraying the furnace with an air bottle. When I received the bill he charged $80 for the "cleaning" (just spraying the furnace) and over $159 for the "diagnostic".

He even unplugged my humidifier because he said it needed to be replaced. The tech then tried to upsell me different cleaning plans and services. This was a scheme. They aren't honest and I believe they are only interested In Making money. Not even a week later- The biggest surprise is now having issues with my furnace staying on! when I contacted them, they informed me that it would be a new charge to come out and do another diagnostic and the cost of whatever needs to be fixed. Total rip off!

Zero stars. They texted me the day before that they will be coming Saturday Nov 30 from 8-10. They call me at 9:30 Saturday morning to tell me there was a misunderstanding and will be coming Monday instead. Not dependable.

They came to my house for a tune up and the guy told me my air conditioning unit was dead. we decided to call another company and they show us the cables inside the unit were disconnected to make us think was not working, but was just a scam. Be aware.

Randy came out, gave me an estimate & completed all of the work quickly. Great job! I will definitely use them in the future.

We are going through the sale of our home and the inspector noted that he was unsure about potential water intrusions in the basement. Rafael came out and was able to do a complete inspection. He was very professional and was able to talk through what he saw versus the inspectors noted issues. This helped us to show that waterproofing was not required, saving us that expense. It is great to have someone come out and tell you that you DON'T need their service. Thank you, Rafael!

I had a sewer problem on a weekend and went through Home Advisor. Grand Comfort was one of the first to contact me and was the first to set and apt to look at the problem. They were out the next morning to address the sewer problem. They dug the old pipe, replaced clogged pipe. They left the yard in descent shape considering all the digging done. Issues came up and the President of the Company was very concerned about resolving any problems. All issues were resolved.

Last Monday, July 1, my home's air conditioning unit was not working and decided to contact your company after seeing positive reviews on Yelp. Once the technician arrived, after a half hour, he had tightened a power cable that was not being connected properly. Once the air conditioning unit was fixed, he told me to touch the gas pipe of the air conditioning unit, saying it was warm.

He proceeded to say that it needed refilling and that the R22 gas tank is expensive, gas tank price is $1,000. so to refill my gas pipe, it would cost about $300. For payment, he said if I paid him $300 in cash, that he would refill it. He saying This deal is between you and me. I feel little weird but i said yes. After finishing the next year, the unit may need changing because it is old and to call his personal number instead of the company.

I soon realized that your employee had scammed job, I filled out a check of $69.99 for the company. The technician said that he would give me a discount of $50 and charged me $250 in cash. He also said that should be able to come back to your company when I have a problem next time. How should I be able to trust and come back to your company when I have a problem next time. Also i think we did not have to refill gas Because our air was chili. When air condition unit start working obviously Warm.

I would highly recommend this company. We had an emergency with our hot water heater. I contacted Grand Comfort and they provided a reasonable price and sent a team to our house within 4 hours of contacting them. The guys were very professional and did a great job installing the new water heater. The craftsmanship of the work was impressive.

I saw fantastic review about TempCare on Yelp and reached out through Yelp to contact them about getting the estimate. They contacted me within minutes and were able to fit me into their schedule within 24 hours. I needed to repair a gas line for a natural gas grill. They came, provided an estimate and were able to put me on the schedule for the same day.

The actual repair took less than ten minutes. All professionals that visited my home were courteous, professional, and respectful. They will be my first call in the future if I ever have any heating or air conditioning needs.

I saw fantastic review about TempCare on Yelp and reached out through Yelp to contact them about getting the estimate. They contacted me within minutes and were able to fit me into their schedule within 24 hours. I needed to repair a gas line for a natural gas grill. They came, provided an estimate and were able to put me on the schedule for the same day.

The actual repair took less than ten minutes. All professionals that visited my home were courteous, professional, and respectful. They will be my first call in the future if I ever have any heating or air conditioning needs.

Had a really great experience with Artur today! Thank you for unclogging my sink. They were very prompt and easy to contact and were quick to respond. Overall great customer service and great employees. I would recommend them to a friend!

Gary and Dave were a great team. Friendly, clean, efficient, and Gary was an HVAC/Humidifier ninja. He really took the time to diagnose the issue and provide visual walk-throughs of all options and solutions.

Gary and Dave were a great team. Friendly, clean, efficient, and Gary was an HVAC/Humidifier ninja. He really took the time to diagnose the issue and provide visual walk-throughs of all options and solutions. 5 stars all around!

TempCare called me back right away and set an appointment. Gary the technician called me back promptly and met me at my condo to clean and repair my furnace. He explained what he was doing and showed me what was wrong. My furnace works great now and I recommend TempCare.

Tempcare repaired my old electric heating unit at a very reasonable price. Michael was extremely helpful explaining what was wrong with my unit and delivered what he promised. Three HVAC companies could not even troubleahoot problems other than recommending new unit. I am so glad that I contacted Tempcare because they were very honest and straight forward from the start. I highly recommend this compant to anyone.

A/C broke down Friday, had my appointment set by Friday afternoon and had someone out to my house by 9am Saturday morning. Showed up early, knew exactly what was wrong and fixed it so quickly. Took maybe a total of 35 - 40 minutes. Friendly technician, even checked my Freon levels and filled them before he left. Addressed our concerns and customer service was great. Will definitely use them again in the future. Financing is available too, which is a plus for bigger jobs!!

A/C broke down Friday, had my appointment set by Friday afternoon and had someone out to my house by 9am Saturday morning. Showed up early, knew exactly what was wrong and fixed it so quickly. Took maybe a total of 35 - 40 minutes. Friendly technician, even checked my Freon levels and filled them before he left. Addressed our concerns and customer service was great. Will definitely use them again in the future. Financing is available too, which is a plus for bigger jobs! Highly recommended.

Solid technical skills were very evident, and I got just the system I wanted at a very reasonable price!

Just finished using Tempcare for repairing my AC unit. Their prices are competitive and their technicians are knowledgeable.Well rounded company with a friendly staff that makes you feel comfortable while they effortlessly provide maintenance on your in home appliances. Very pleased! I will be calling them again if the problem ever returns!

Excellent installation workers got the job done in no time! Reliable and versatile equipment that has made a noticeable difference to our home!

These guys know their air con inside out! I got a fabulous system setup and running in double quick time. My place has an unusual layout, but it didnt faze them at all!

A couple of friends told me how good TempCare were, so I thought i'd find out for myself. Sure enough, the maintenance work I needed doing was finished very efficiently, and has resulted in far better operation of the system ever since. There's no doubt I will use TempCare when I need a new aircon system!

I hired TempCare for repair work and they performed wonderfully. The technician showed up on time and was professional and courteous. He identified the problem with my AC and was able to fix it within 20 minutes since he had the part in his van. Overall they were easy to schedule. They showed up in a timely and presentable manner. They knew what they were doing. I'm no expert but I consider that a 5-star company.

They were professional and diligent when installing my new AC. The AC technician came out 15 minutes earlier than I expected, but made sure to call me to let me know when on the way, which I greatly appreciated. Soon after he arrived, he promptly addressed the problem with my AC and we mutually decided on installing a new one. Their prices were competitive and fair, so it was a no brainer for me to accept a new AC installation. So far, since they have left, our air has been ventilating through the house profusely. Such a drastic change of pace from what it used to be. Thanks TempCare. Take Care!

Professional and compliant air conditioning installers. They answered my request quickly and professionally. Thanks TempCare!

Working with Tempcare has been very easy and to the point. I called them to schedule an appointment and was able to speak with a representative right away. They agreed to come out 1 day later to analyze my AC unit. Within 20 minutes, they figured out the problem and fixed it. Cool air started blowing in my home again. Thanks again guys! You're a lifesaver!

TempCare made it a smooth transition dealing with my dysfunctional AC. They were able to provide a suitable replacement within 2 business days. They make your life a lot easier on price and reliability. I highly recommend them!

TempCare installed my AC in just 6 hours. They were professional, knowledgeable, and timely. Our technician went over everything patiently. From what we experienced, we would contract them again to install in our home!