Bay Area Air Conditioning, Inc

Excellent customer service. I called late afternoon and was able to get a same day appointment. Andrew diagnosed the problem quickly and he had the parts to fix it on the first trip. He was very knowledgeable and professional, a true asset to your company. Highly recommend Bay Area Services: A/C system repair, Repair HVAC

Their technician Steve, was thorough and took his time to inspect and test everything about the AC system. He also explained a number of items to me that was most helpful as we are new to the area and unfamiliar with the climate, humidity and life expectancy of our equipment for this geographic region. I was very happy with the service and would recommend them to others.

Last year I had a new unit put in. Apparently parts were hard to get. They supplied me with a temp unit for a few weeks. The unit from Bay Area was much more expensive than another unit (still pretty high end) I had installed in another house the year prior. To be fair it was an upgraded unit. I look at cost in overall terms. It really paid off this week.

The unit went down, they had folks here in about 4 hours. The repair people were very professional. The problem was identified, the unit temporary fixed, with the new part to be installed first thing Monday morning. A warning - the old unit was also a very good brand. BUT - parts always took a week or so. When you are dealing with Florida heat in the summer, the near immediately available parts is a huge plus. Bay Area has a lifetime customer.

What a professional company, highly responsive, honest and a very reasonable fee. The young tech that came out, Murphy was his name, was professional, knowledgeable and quick to determine the cause of our service call. He represented Bay Area Air Conditioning with an A+ attitude. When our old clunker of an ac unit does finally have its last day I will call Bay Area for that replacement and ask for Murphy!

Keith called ahead and arrived on time. He listened to exactly what we wanted. After a short but thorough check of the system he diagnosed the issue and offered us both repair and replacement options. He was polite and personable. Him being a veteran gave us an added sense of comfort. We came out of this with the most favorable feeling I could have spending that much money. Every company needs a Keith.

Excellent company, called at 9am made an appointment for 3pm and they were able to come earlier. Service tech was awesome ordered parts needed and will be back before end of week. Wonderful service. This company is the company to go to for ac issues. Services: A/C system maintenance, Repair HVAC

Our air unit stopped working at 5:30pm on Friday. Good Friday. Knowing that it was after hours and a weekend, I called Bay Area since they installed the new unit in 2018. I received a return call from the Bay Area Technician Andrew and he was available within an hour of my initial call. Andrew was prompt, courteous, and knowledgeable. He repaired the unit within 30 minutes of arriving and was on his way. We have always been happy with Bay Area and will continue to use this company for service and repair.

Yes Robert was very polite & efficient in taking care all my concern issues. Robert expertly fixed my thermostat wiring issues and plenum sealing concerns. :-))) He also made sure my system was running like a fine tuned watch.;-))) Robert also took the time to expertly explain my air handlers controls as well as the safety drain cut off & what i need to clean the condensation line as well as what not to use. Thanks again to your fine service. Glenn White confident happy customer :-))))

When our 10 year warranty expired last year we paid for Bay Area's Silver Service which covers No Diagnostic charge and scheduling priorities between 7am and 7pm. As it was 6:45pm we called to make an appointment for the next day. Tyler, Bay Area's serviceman called right back and said, "It's not 7pm yet, I'll be right over." We were just shocked!

Unfortunately he needed to get a specific part, which required us waiting till the next day. But he was there first thing and walked us through what the part was and what our issue had been. He was really knowledgeable and at the same time very personable, making our unfortunate repair much easier to handle. We have been using Bay Area for the last 5 years we have lived here ( former owners did also) and highly recommend them to anyone. Thanks again Tyler!

I have always had a good experience with Bay Area AC. Professional, dependable and in line with market pricing. Pat was great to work with when I purchased a new Carrier. Just had Andrew C. out for an annual check. He is another outstanding employee. The office staff has always been pleasant, informed and prompt. Thank you.

Bay Area came to my house today to do a tune-up after a year in service. The tech guy, Vladimir, was here at the prescribed time and did his tune-up process. Everything was up to par and I'm good for another year. I had a few questions and Vladimir quickly gave me the answers. I would recommend Bay Area AC to my neighbors. I am very pleased with their service. Thanks

What more can I add? All I see are hundreds of 5 star reviews and nothing less. These guys have done my yearly service for over 10 years and have done so professionally and on schedule every time. I've had the "Florida Promise" before, we'll be there in the morning, and never show up. But that has never happened at Bay Area Air. I had a small problem at last visit but a call to them got a man back out next morning to replace a part at no charge. Only outstanding forward looking management does that. Thanks Bay Area, your loyal customer, Bob

Company was awesome. The specialist was even better. Glen came out to do some maintenance work on my HVAC unit that had not been serviced in over a year. He gave me a run down on his diagnosis, went over the scope of work, and provided a fair estimate on the work to be done. He was very candid and detailed in the expected outcomes, and set a realistic picture for me on the end result.

Often times it is hard to pin point certain problems and some solutions take time to figure out, but Glen went above and beyond in making sure no time was wasted to provide the best value for the work. I am always very weary about things I lack knowledge on and having to depend on a contractor to fix, but having a guy like Glen come out and really help me understand the basics of what he was doing, and how an HVAC should be ran and maintained, really impressed me. I get the impression this company really cares about the people they hire. Give them a try.

I can't say enough about this Company. My AC had been out for 2.5 day and waiting on the landlords AC company to arrive. Well after 2 days of no sleep and tired of the exercise. So i took it upon myself and Called Bay Area within an hour they had their technician. When i told tbe landlord i had someone she couldn't believe it as she had called 3 others. Thank you Bay Area i would and will highly recommend them.

I had 2 estimates one from Service Star and from Bay Area. SS immediately tried to sell me a new ac and told me it wouldn't last a month. BA fixed the problem without any pressure to buy a new ac. I highly recommend Bay Area and trust them.

Shane always does an excellent job servicing our unit. I will always use Bay Area and I have for many years with no issues. They are always fast, efficient, and I trust them. They replaced my unit 3 yrs ago and the savings on my electric bill amazes me still. Thanks Bay Area!!!

Jeff was great. He cleaned the ac and made it look like new. He was able to answer any questions. You can send him back anytime.

We contacted Bay Area AC as a new customer and were very pleased that they came out within a few hours. The receptionist mentioned their yearly advantage plan and what it would mean for our cost and future service. The repairman was extremely polite, knowledgeable, and friendly. He worked very hard to diagnose our problem which was not simple and correct it to working order while we wait for further work to be done next week. That is a winning combination in my book and we will be happy to be Bay Area AC customers from now on.

I highly recommend this company. I was having a lot of trouble with my A/C Unit periodically shutting down however the service tech Robert was diligent in his search to find and fix the problem. Because of Robert, I can enjoy the comfort of being in my air- conditioned home during the hot summer daysm Thank you Robert!

The service man was thorough and knowledgeable. Solve our service call issue as well as helping to understand air conditioning/heating system. Very, very helpful!!!

I can only guess that Don wasn't happy about being on weekend call. Maybe he had a hangover, was in the middle of a football game or fighting with his wife. Whatever was go no on, he must have been having a terrible day. Cliff (who I now knows isn't just a Rotarian, but an important person at Bay Area) called and apologized saying it shouldn't have happened no matter the circumstances. Apology accepted.

Don with Bay Area just got frustrated on the phone and called my mother in law an inappropriate name on the phone. It's unfortunate because Cliff is a great guy but the people he employs suck.

Just called for service for no a/c and they don't respond after 9 pm. This is my third service request in as many weeks for a/c system failures. Love their techs but they can't seem to keep my system operational.

The technician that serviced my sister's home did a phenomenal job... he was very thorough, kind, knowledgeable and fixed the A/C in no time. We are very lucky to have such wonderful people to trust.

Excellent service. Removed my old central air system and installed a new one in 4 hrs. Clean job. Very impressed in the service crew, sales representative. Took care of all the paperwork including rebates. Thanks excellent service.

Hey shame on me, didn't realize CreditKarma existed until recently. Come to find out I have a collection bill on file from Bay Area Air dating back to 2015. Just found out about it. However this was communicated to me that it was warranty work, once I received a call from them I paid the invoice. Very disappointed and glad I use another AC company.

Bay Area did a great job on my new installation and adding in new vents... Everyone was very professional and nice... I would definitely recommend them to everyone!

Called for a quote as my 21 yr old a/c system was straining to cool the house anymore. Pete, the service tech, came out and checked out my system and found that the coils were DIRTY and he showed me too. He cleaned the coils with the hose while he was there and had access to the coils and the hose right next to him and BAMM, all fixed....... for now at least.

A bandaid to hold me over till I replace the whole system for sure as the old system is on borrowed time. He then gave me quotes on 3 levels of systems based on what I needed and that gave me 3 different options to pick from depending on what I wanted to spend and what level of system I wanted as far as gadgets really. He didn't try to sell me on anything, he just gave me quotes on 3 Carrier systems and made my house cool again just by using a garden hose.
THANKS!

So when I am ready to get my new system, which will be very soon, I will go with this company thanks to their honest and knowledgeable service tech Pete! Oh and they came out within 4 hours of calling to set up an appointment and was right on time. That helps too!

Our heating and AC went out yesterday. We called Bay Area AC this morning (a Saturday), thinking they wouldn't be able to come out until Monday. Much to our surprise, they sent a technician out this morning. The technician found the problem right away-it was bad wiring at the outside unit, which had caused another part in the attic unit to go bad.

He repaired both issues immediately. I thought the amount we were charged for parts and labor was fair and reasonable. We were really impressed with our technician's knowledge and ability to track down the problem(s), and get our heat/AC back up and running in no time at all. We will definitely be calling on Bay Area AC for our future HVAC needs.

Great fast service, Mike and Larry were here very quickly and on a late Friday afternoon. They assessed the problem and fixed it quickly. I called Bay Area after my AC company that I'd used for years and who had actually caused the problem (third time I'd called for service) said they couldn't come out and didn't have the part I needed anyway until next week. Wow fast, courteous, professional service and pricing is reasonable as well! Thanks Bay Area--you are my new go to guys!

After having a not so great experience...you guys more than made things right. Thank you for your service & thank you for your time fixing our ac. David was such a pleasure to have fixing our AC and I would highly recommend him.

What a wonderful experience, if you can call having your air conditioning go out a wonderful experience. Had one company out and was not trusting their diagnosis as the unit is fairly new. I called Bay Area Air Conditioning and the young lady who answers the phone was so pleasant, had a technician out there within a couple of hours. The technician got the air conditioning running for the evening ordered a very simple part, he returned the next day and within 15 minutes everything was fixed. I highly recommend this company they know what they're doing.

We had our new system installed today, and it’s been by far the easiest large purchase we’ve had to make. From start to finish, the salesman and technicians exceeded our expectations. All were very knowledgeable. Extraordinary customer service, extremely happy we went with Bay Area!

Thanks to the hard work and dedication of your service technician Thomas DeLones my A/C is working the way it should! He also took the time to show me what the problem was and how to prevent it from happening again. When the time comes to have future work done or a complete replacement, I will DEFINITELY be using your company again (and requesting Thomas if I can). I will also be recommending you to evryone that needs A/C work done! Thanks again and keep up the good work!

Bay Area Air Conditioning provides excellent customer service with Don Kemp (Crystal River branch)! This is my third year with Bay Area and I request Don because I know he will do a thorough cleaning and inspection, make appropriate recommendations and the job will be done right! He is truly an asset to your team with a terrific work ethic, which is a rare find in today's business world.

I recommend Bay Area Air Conditioning to other people I know because I continue to have a great experience each and every time I call them, and I'm certain Bay Area will be dependable if an emergency arises.

Bay Area has been handling our HVAC needs for over 20 years. They recently installed a 19 SEER Carrier system in our home. It saves us nearly $40/month on our electric bill. It operates with great efficiency and very little sound. Their service work has been without a problem and they come when called. I have recommended them to neighbors who have used them and are very pleased.

I've been away all summer - got home a week following Irma and no AC. Can't complain - it could have been worse. Bay Area was here within an hour and all was up and running about 30 minutes after that. Great company, great service!

On the basis of the recommendation of Technician Jeff Wood and his review of our 18 year old system we decided to replace it. Jeff provided the best options for our a/c needs and we chose the Carrier Comfort Series A/C system. From purchase to installation of our new a/c, the process has been an excellent buying experience, which I highly recommend.

Don came out to my vacation condo and got the key from the office as directed and gave my a quote over the phone. After selecting a new system package, Don went above and beyond and helped install a temporary unit in place to keep my home cool while I waited on the new system. I've never received such excellent service from a contracting company ever! Kudos to Don and the Bay Area AC team!

I was very surprised at how quickly the service man came out. He was extremely pleasant and very well informed. Even giving the bad news of needing to replace my unit. He promised to work up at least 3 estimates and bring them back and explain each. I got the recommendation from a friend who has been dealing with Bay Area AC for several years. My units is at least working again temporarily until I can get a new unit. I would be very comfortable recommending Bay Area AC and cooling.

I called Bay Area A/C on Sunday evening to report that my air conditioner was not working. I told the representative that it was not an emergency and that it could wait until the next day. I received a call at 8:05 A.M and the technician, Pete, came out that morning, diagnosed the problem, drove to get the part needed and had it installed and running by 11:30 A.M. I was very pleased with the service and Pete was both professional and pleasant! Great service!

Great service - We have received 5 star service from your technician today. Everything works great. Quick response. Very polite and professional.

Old A/C quit. Called Bay and a Technician arrived in good time. Replaced capacitor. Up and running. Later temp started going up. Determined leak in reversing valve. Added refrigerant to hold through weekend. Monday installed temporary outdoor unit to hold until new unit can be installed about a week from now. We are so satisfied with service we ordered a new 16 seer unit.

Great Service technician. Very knowledgeable and professional. Quickly diagnosed the issue, had part ordered and came back next day to finish repairs. Offered good advice on how to keep unit functioning in the future. Would definitely consider Bay Area AC for any future repairs/replacements if needed.