SoBellas Home Services Las Cruces

SoBellas serviced our two AC/heat systems for over 10 yrs Rudy was our tech he left SoBellas a couple of years ago so we got different techs Carlos was always good then we got Dave last spring Dave serviced our systems when it got hot I turned on AC one unit would not cool Dave comes out says it will cost 2000 to fix I got another company to check it the tech had it cooling in ten minutes it seems a wire was in wrong place and the condensation line was clogged no charge There are some bad techs out there. I tried to notify Mike the owner of SoBellas with no luck. He never returned my calls

Bellas truly stands out as the top choice! After thoroughly examining various competitors, we confidently made our decision and are absolutely thrilled with the outcome. Juan and David exhibited exceptional professionalism, and their teams maintained utmost respect for us and our residence throughout the entire project. Following the installation, they dedicated additional time to ensure we comprehended every aspect of our system, patiently guiding us through downloading the app and setting up everything. We cannot emphasize enough how highly we recommend Bellas!

Technician Greg Ornelas and technician trainee Joaquin were courteous, knowledgeable, professional, and prompt. After detailed diagnosis of our dishwasher problems they explained the issues fully, repaired them completely, and provided good operational suggestions. We could not have been more pleased. Thanks.

I was shocked. From my first contact till the job was done, this was a 100% positive experience. I got a next day appointment, the tech arrived on schedule, and fixed my fridge in record time. Everyone was polite and efficient. Thanks SoBellas

Carlos arrived promptly within the first hour of the scheduled time frame, giving me a courtesy call 15 minutes prior to his arrival. He adeptly outlined the procedure for his repair visit and efficiently resolved the issue with my wall heater. I was reassured by his professionalism and felt at ease with the quality of his work.

I called them out to fix my ac and they did nothing! They were in such a hurry to get out of there. The problem was so so simple they could have fixed it in 5 minutes. It took me 10 minutes to fix it.

Jose M was great! He showed up on time and fixed our dishwasher which has been broken, found that the wires in the back had shorted out and melted and he was able to make it work like new! I know when something goes wrong I can reach out and they will show up! There's a reason there are so many good reviews about this company! Thanks Jose M!

This is our second time using SoBellas for a repair and each time was a great experience. Joe A was very courteous and explained the problem. Repaired it very easily. Price was very reasonable. Will definitely use again in the future. Service: Dryer repair

Joe A. arrived on time, swiftly assessed the problem, and ordered the part. The part came in in the time frame he gave, and he once again arrived on time and quickly installed the part. He gave me instructions and let me know about the labor and part warranty. He was very professional and competent. Service: Refrigerator/freezer repair

Our washer was needing new valve replacements. Joe A was here today to replace them. He was professional & provided excellent customer service. I believe Saul was here the first time. Both were kind & professional.

They were very professional and informative. They were able to fix my washing machine and the price was reasonable. I APPRECIATE Joe A (technician) for his thorough assessment and polite attitude in explaining my issue totally AWESOME! Service: Washer/dryer repair

Saul B showed up when he was suppose to. That is a real positive around here! He found the problem quickly and fixed it very quickly and the air was back up and running. He was very pleasant and personable. Thank you! I would recommend him to anyone! Services: A/C system maintenance, A/C system repair, Cleaning, Stove, cooktop & oven repair, Thermostat repair

Carlos was a great professional guy. Not sure if this means much to anybody but he even covered his shoes before coming onto my home, who does that anymore. That was so respectful and awesome. I would recommend SoBellas. Service: A/C system maintenance

I usually don't leave reviews online but I think SoBella's is worth it. Carlos came out to our house a week ago to resolve our HVAC unit problems. A week later, we have a brand new, more efficient unit that works great. We couldn't be happier, Carlos and the rest of the SoBella's staff have been excellent, very helpful, prompt and professional. The price was very fair, the unit we wanted was in stock, and the installation work was completed in a single day. I cannot recommend them enough. As long as we live in Las Cruces, we will be calling SoBella's for our HVAC needs.

I seldom post anything, especially a negative experience with a local contractor. SOBELLAS Home Service customer service and lack of any integrity regarding a service call for a failing fridge was utterly shocking. I placed a call for service and was asked by Juan to give the make and model # of fridge. I was informed that there would be a $95 fee for trip/diagnosis that would apply to the part(s) and labor for repair.

After Jose and his partner "diagnosed" the fridge (bad electrical control board), Jose told me that the part was in stock and I was charged/paid 1/2 of labor and marked up part cost. Jose would call me in the afternoon to give me an estimated date of when part would be in. He did call but to tell me that they couldn't service any Sears/LG models because they couldn't get the parts.

He even said that I couldn't get the part either and only Sears service repair could do so. I asked him why he didn't know that before he came to troubleshoot the fridge and why he said the part was in stock before charging me. He understood and said he would talk to the "back office" about the $95 service fee (part/ labor charge would be refundable).

I called the office manager the next day, Joann, and she said over and over that the service charge was not refundable (even though they should have known they couldn't do anything to repair the fridge). Lo and Behold, I had already ordered the part through Sears online. When I told her that, she rudely said "good for you" and retracted her story and said the part was on backorder and they wouldn't know when they would get it.

She lied multiple times, they charged me a service fee KNOWING that I couldn't roll it over to repairs and had no intention of ever repairing my fridge even though the part was available. Joann was rude, unprofessional and obviously unethical. This was the well-known "bait and switch" tactic.all for $95. I recommend anyone to stay far away from SOBELLAS! Oh, btw, the part I ordered will be here in 3 days and I won't know if it's the actually part needed until installed. Grrr.

Outstanding service! Called on a Friday afternoon, got an appointment for Saturday. David was the technician - he was on time, and incredibly knowledgeable and professional. Diagnosed the problem in ~ 5 min (broken drain pump), had a new part in his van, and replaced it really quickly. My neighbor had recommended SoBellas and I will be recommending them to my other neighbors.

Our heater went out the first cold weekend we had, I made a request for Monday since it was a Saturday morning. About 2 hours later we received a call letting us know they could have someone come out to check later that afternoon. The gentleman, Juan T, was professional, kind, and showed us the issues and what he could try to do to fix it. He also gave us a quote on replacing our HVAC system and adding AC at a price that was realistic and reasonable.

By Monday we had signed the contract and by that Friday they were installing our new system with Fabian A. Again, he was professional and his team worked hard to get our new system up and running. We honestly did not think we would be able to afford AC for a few years but SoBellas made it possible. They are now our go to company and we 100% recommended them to anyone.

Joe did a great job on the dryer.. Service was great. He provided a thorough explanation and great price.

As anyone knows who deals with any type of contractor in Las Cruces...just getting them to show up is a headache, let alone getting the job done correctly.
Joe P showed up both times when he said he would. He is very friendly, professional, and knowledgeable. He also took the time to vacuum out the lint in our dryer and lube all the parts when he changed out our dryer belt. So grateful we found a business we can trust with home repairs. And a technician with great work ethic.

Technicians actually came two different times the first day he came and inspected and let me know what repair it needed and the very next day another technician. Both technicians very professional, answering all questions helpful and courteous.

Jose A was very professional and helpful! He made sure to do quality work while also being flexible around my working from home schedule.

Mike Castoreno came to my house today to fix my Trane air conditioner. That man is terrific! He fixed my cooler in a short time, and was so pleasant to deal with. I will ask for him in future if I need air conditioner repair. Thanks to Mike and SoBellas!

Paul M came out and was very smart and knowledgeable. He fixed the problems but I feel that your company charges WAY too much money for a service call! I needed help to change the refrigerator air filter that I had and adjust the refrigerator door an check my oven thermometer. The oven was fine I just did it wrong. He didn't need any parts. The bill ended up being $181.96! I couldn't believe the cost!!!

I had a leak in the coil of my central air conditioner and I called Sobellas for an evaluation. They sent Carlos, their local tech in Las Cruces, who thought the solution was a $472 coolant sealant, which lasted for 2 days. When I called Sobellas again, Carlos contacted me and offered his regrets and recommended I replaced the unit. Their estimate was too high and I found a local provider who was better recommended.

When the installers of the new unit came I relayed the story and they showed me an obvious perforation on the coil and wondered why the Sobellas tech did not see it as it was in plain view. They felt I was obviously ripped off by their tech. They recommended I re-contact Sobellas; but I was denied a credit by their supervisor, Joanna, for the inappropriate service because as she explained, their policy was only to credit me if I installed one of their units after the service.

I am withdrawing all of my future work from this company, which lowers shoddy and unresponsive work to a new low. I hope all other Las Cruces residents follow through and avoid using this shoddy company. Beware of the false and internally generated reviews that they have posted on Angie's List and others.

Excellent customer service and professionalism by Paul M. He called ahead and arrived promptly. Paul showed up, put on booties to walk through the house, and immediately got to work. He had the dryer repaired in about an hour and answered my questions while he worked. Very nice guy and great service. I was assigned the company through Lowe's warranty and will be requesting Paul again if I have any further problems.

Thank you SoBellas for your prompt service. Called on a Friday morning and was given a service window of 1-5pm to troubleshoot our 15-yr old refrigerator. Isaac arrived shortly after 1pm. He was professional and informative. Although our refrigerator was not able to be repaired, I felt respected and not pushed into a repair that was not economically sensible. I will strongly recommend SoBellas to others.

We're truly happy with the service we received from SoBellas. Our deep freezer went out and an repairman came out the same day. The service charge was waived since we used their services glad we went with them!

Isaac was my Specialist today. Very knowledgeable as courteous. He was able to get my fridge up and running and lead me back to the manufacturer to check on warranty information and services before spending a lot of money.

Great customer service! I received a call from my tenant stating that the oven wasn't working properly. I immediately went to Yelp to look for a company near my house with great reviews. I found SoBellas Home Services and went to their website where I was able to set up an appointment for the next day. The technician arrived on time and waited for me to get back to him to approve the cost of the job. I approved and he fixed the oven right away. I will definitely use their services again.

Excellent customer service from this company. Also, my dishwasher was fixed in a jiffy and all the issues explained thoroughly to me. I even received a few extra tips from the technician. The price was very reasonable. Very nice to find a company that values their work and customers. I also appreciate the extra tips on dishwasher settings.

Sobella is an excellent company. I was in a panic when in the middle of a load of laundry our washing machine's lock broke. A technician was sent to our house within approximately 4 hours. Although the part was not available, in less than a week the part came in and the washing machine was fixed. The technician (Isaac) was very courteous. He called ahead of time to let me know his ETA.

He introduced himself, put on those signature yellow booties, (which I highly appreciate since I have a toddler that likes to crawl around on the floor) and got to work. Once he was done he explained their warranty on the parts and services. I would never use another company for our future appliance repair needs. Their customer service is what other companies should strive to achieve for.

I was a little skeptical of this place because it had mixed reviews, but our dryer broke last week and was making a terrible noise. I had originally called another company who stood me up, so I figured I'd give this one a try. The guy was SO nice. They could see me that day, he called 30 minutes before to tell me he was on his way, he was very polite and respectful.

He told me how much it would be to fix my dryer, and then his honest opinion to replace it, given its age and expense. I was impressed that he could of pushed for an expensive. repair, but didn't. He said the repair would be more expensive than just purchasing new. He then gave me his expert opinion on what to look for in my next dryer and what brands had better reputations for parts and customer service. Excellent and trustworthy service. I would definitely do business with this company again.

When my dryer needed service, SoBellas responded promptly. Rudy was very courteous, professional and diagnosed the problem right away. He provided a cost estimate for the repair, as well as, a time frame for the parts order. The office called when the parts arrived, we scheduled an appointment and Rudy arrived as scheduled. Rudy provided excellent service, answered all of my questions and left the laundry room clean. The price was as quoted and the service superb. I will certainly call SoBellas again when I need help in the future.

I was impressed with SoBellas as soon as I got in touch with them to see if they could look at fixing our LG washing machine. They made me feel welcomed and was impressed with our technician (Rudy). He was very courteous, able to answer every question knowledgeably, and quite professional. Everything was done expertly and without a hitch. Pricing was very fair. If you need a good local repair service, this is the company to call.

Rudy came to our house on time, diagnosed the problem, and told us how much and when the parts could be replaced. He again showed up on time and completed the repair. The first repair company we contacted (Big Jack) never even showed up - thankfully.

This is Bonnie Smith I’m doing a review for Jose Martinez. He came to my house to fix my dishwasher. I asked that he call me before he arrived which she did. He arrived promptly on time, he was very polite, he explained everything that he was doing he explained all of the parts that he needed to order he explained the price and that we needed to pay half down and that was OK it was nice to my pets he is very nice person I was happy with his service thank you very much Bonnie Smith.

We had John from Sobellas Home Services come out and repair our AC. It hasn't been cooling and another company can out four times and could never figure what was wrong with it. John figured it within in an hour and now I have cool air again!! Yay!! If you need a AC repaired you should definitely call them!

We really like using So Bellas when a piece of equipment breaks down. The technicians that come out are all very friendly and know how to do the job well. Our last technician was Paul, he was fast and friendly. And explained what happened and what he had to do.

The technician, Paul, who came out from Sobellas is always friendly, informative and knowledgeable about any appliance we have had trouble with. We have called on Sobellas many times in the last 3 years and have never been disappointed with their service or felt taken advantage of as we have with other repair companies in the past. Paul has been to our home many times and we trust him with our issues. I would highly recommend Sobellas!

Isaac came by to find out why our fridge wasn't cooling. He diagnosed the problem quickly and explained what was the cause of it failing. Very professional, knowledgeable and honest. Will definitely contact him again if we have any appliance issues.

My dryer went out yesterday got a call from the owner right away letting me know Paul the technician would be out today between 1-5pm and would call a few minutes before he would be on his way. Paul did exactly what they had informed me, took him a few minutes to get my dryer going. He was very knowledgeable, efficient and professional. Will definitely use them again in the future. Definitely recommend them! Thank you Paul M!

Wonderful experience! Great customer service, knowledgeable, professional, and courteous. Thank you, Paul (Awesome technician!) for answering all my questions. Definitely recommend So Bellas.

I used Sobella for a refrigerator repair and highly recommend. I called Monday morning and Isaac was at my door Monday afternoon. He was very friendly, professional, knowledgeable, and clearly loves what he does. He made an initial diagnosis but later gave it extra thought and research. It was pretty clear that good customer service was important to him. He obtained the necessary part and was back on Tuesday to complete the repair.