R & D Heating & Cooling Inc.

As an HVAC installer myself I had no idea what to expect. I wasn't here when it was installed but they did a very good job. Leveled the pad with rocks, the disconnect box wasn't the best but I'm nit picking. The lineset was hung with plastic hanging strap so the copper won't discolor. The filter dryer was inside. No UV wrap but that's a MD thing I can do myself. Strangely the didn't insulat the supply plenum, so it condensates. All in all of recommend them to anyone. The things I see won't really matter to the masses. Charge was perfect too.

Michael was very courteous, knowledgeable and efficient as he worked on our system. He was very thorough when explaining what he had done with our unit. He gave us ideas on improving air quality without making it a hard sell situation. We are very grateful for his expertise. Services: HVAC system maintenance, A/C system maintenance

Michael was extremely thorough and very professional. He answered my questions completely and without reluctance. I will definitely ask for him again the next time we have our air conditioning unit checked out.

Wow, I'm impressed! Mike B was the man! This guy knew his stuff and took lots of time to explain quite a few things to me about my HVAC system and generator. As a new homeowner with little to no knowledge of HVAC, I feel very confident I'm in good hands with R&D. Do yourself a favor and put your A/C and furnaces and generators under contract with these guys! The girls the office are a huge help as well. Thanks so much Mike B, office staff and R&D!

First day in my brand new house and A/C compressor would not turn on. Michael B. first walked me through all the elements to check as a homeowner to troubleshoot things. Finding no obvious answer he opened the control panel and found a loose wire from the install. He reconnected it and gave me a rundown of all the features of my system and a list of general maintenance I can do to extend the life of the system. The whole time he was polite, professional, efficient, and friendly. My new home is now cool and comfortable. Thanks!

Mike was my technician. He was on time professional and took care of two systems that needed an evaluation and a damper that will eventually need a replacement. When a situation arose that needed the attention of the office it was taken care of quickly and to my satisfaction. I greatly appreciate his time and effort and look forward to working with him again when we have our damper replaced.

Technician was very professional and informative. He deucared us on our system and its function as well as best practices for future use. Nice to see someone who takes pride in his work. Service: HVAC system maintenance

Michael was knowledgeable, respectful, and I felt comfortable having him in my home. He explained the issue and fixed it all in under an hour. Another great experience with R & D Service: HVAC system maintenance

On a regular heating maintenance we were advised of a defective heat exchanger. System was 10 yrs old, so we elected to replace the heater & Ac to be more energy efficient with a longer lifespan. With pandemic delays for the unit ordered, R&D was able to secure an excellent brand to install immediately due to heating insufficiencies in our old unit. Ann & George went above and beyond to obtain the new unit.

We were impressed by Steve & Dillon to install the heater and A/C units, efficiently, professionally & knowledgeably. They actually seemed to enjoy their work which made the experience satisfying. Great care was taken to protect all our flooring with tarps. We would definitely recommend R & D HVac for your heating/air conditioning needs.

Super efficient, took the time to answer questions that I had, neat and professional. On time Service: HVAC maintenance

Michael explained everything needed to fix my boiler in a way that I clearly understood everything. I feel like the service he gave us was was above and beyond what was expected. I am going to ask for him specifically for our next repairs. Service: Heating system maintenance

R&D customer 20 years-- Mike Bauers is our technician--furnace quit--Mike diagnosed problem--explained circumstances and what needed to be done to remedy the situation. New blower motor ordered and Mike returned to install new blower motor. Mike is thorough, very meticulous, and knowledgeable--I appreciate his professionalism and genuine care for us as customers in need. He is an asset to your company and am thankful for him.

Mike B. performed our generator maintenance and was knowledgeable and informative.

R&D always send knowledgeable service people. Michael B. serviced our generator after we had experience flooding. He was great.

Michael was great. Energetic.professional.very informative. We will request Michael to be our regular H VAC maintenence man. Service: HVAC maintenance

Michael was extremely pleasant and very clear on the service he performed. He was exceptionally GREAT and hope we get him again when it's time to service our AC Service: HVAC maintenance

Mr. Bauers is a very professional, intelligent and respectable technician. He explained everything so it was easily understood and left me with no confusion or needing to ask any questions. He had a great additude and I most definitely will be recommending your services to everyone. Thank You Services: Install ducts & vents, Heating maintenance, Repair HVAC, Repair ducts & vents, HVAC maintenance, AC maintenance, Repair thermostat

They deserve no stars their customer service was absolutely terrible. Called and scheduled appointment window was in the am service guy showed up at 3. I told him we got someone else due to their lack of customer service he said my appointment was at 130 when it never was and he still showed up at 3. Terrible wouldn't recommend

They deserve zero stars. Asked for a quote for new heating system (probably a $8-10K job) and the sales rep, Ed Kelly came out, has now been over 3 weeks and never provided a quote. Called 4x and even spoke with the Owner, Chris, no quote. Plenty of excuses, but never provided the information. I guess this is an indication of the poor Customer Service and lack of follow up they provide. I'm not waiting any longer and gave the job to another provider. My guess is most of the reviews are fake. R&D's loss, my gain, less aggravation

The technician came to my house, walked to my air conditioner unit outside and began poking around B4 even ringing the doorbell. I walked outside and introduced myself and she explained that she "wanted to get started". I found this disconcerting and stayed alongside her for the 27 minutes she was there. She was nice and informative and I liked her but I found this highly unusual.

The BILL: oh my gosh. R and D charges 99.00 to come to your house and THEN they charge in 15 minute increments for labor. a rate of over 50.00 per every 15 minutes! I was aware that there would be an initial charge of 99.00 but was told that the 99.00 would be applied towards material costs. She was there for 27 minutes and found that a field mouse had chewed through a tiny wire.

She cleaned out the hay from the mouse, and replaced the tiny wire. The bill: 204.00. I have called and politely explained that a rate of over 200.00 per hour PLUS a 99.00 charge to do what was done, is, in my opinion, highway robbery. They do not agree. I will NEVER use this company again, and will be sure to advise against it when asked.

I wanted to update my review of R&D after another stellar experience with them today. Our geriatric heater basically stopped working last night and started emitting this burning smell. We called R&D first thing this morning and they came out to look at it today. Jeannie diagnosed and fixed the issue and said we should probably start looking into replacing our heater before next winter.

We figured this would be the case. We were happy Jeannie wasn't pushy about replacing it today which is typical of repair companies. While Jeannie was here we asked her to take a look at our water heater which was only heating enough water for a 5 minute shower. Jeannie said the heating element just needed to be replaced. She didn't have a spare heating element with the correct wattage on her truck but she drove around for about 2 hours to find it to be able to finish the job today.

We really appreciated that. She didn't charge us for a second service charge for the water heater which was kind of her. She also was really nice to answer all of my husband's questions. He's an engineer and always wants to know how everything works. In the end the total cost ended up being less than we thought it would be which was a big bonus. Fantastic customer service! We're very happy to have found R&D!

R&D is the best and I’ve dealt with 4. They worked hard getting my heating issue fixed. Now I’ve had Jeannie C as my Tech the last 4 times and it is always a pleasure. She is always in a good mood, very pleasant to talk to and extremely efficient at her duties.

Ron's company, R & D, was the second of three companies who came to the house to give us an estimate for taking out our oil-burning furnace and putting in a new gas heater. After he inspected the old furnace and measured our radiators, he sat at our dining room table, talking with us. He told us the story of his neighbor, who had hired the cheapest heating-company, thinking he was clever, but that company installed the furnace the wrong way.

So you don't always save money by choosing the cheapest quote, he said. In the end, though R & D's quote was the highest ($13,000) they had the best reviews and they seemed eager to do the job well. So they did the installation and we paid their price. From the beginning it was a disaster. The radiators banged day and night. We asked them to come out to stop the racket.

They came three times and "flushed the system". Then they stopped answering when we called. The basement room where the furnace is located is 96 degrees and the furnace runs constantly. We have called our long-time, trusted plumber to look at the furnace and he tells us that the pipes were put in wrong. Our air-conditioning guys agree. We are filing a law suit this week. Do not use R & D!

Great customer service from beginning to end. We recently moved into our new home and had a big Generac generator that needed maintenance. The service technician, Jeannie, is a certified Generac technician, which gave us comfort that the unit would be maintained properly. Jeannie was wonderful in answering all the various questions I had for her. She was very thorough and professional. Thank you!

We have been using R&D since we moved into Greenville DE in 2011. They have kept our 20+ year old boiler working and have replaced our 25+ year old AC unit in 2015. They have an outstanding staff, very professional and friendly. We would highly recommend them to anyone.

I had a heat pump installed by Universal, what a disaster. Insult to injury, I had Oxford Heating try to remedy the problem. Being that they are not a Goodman dealer was the issue. I looked up Goodman dealers and R&D was listed. My gosh they went Way out of their way to help me. They did a fantastic job remedying the issue and have been my maintenence folks ever since, that was 2014. These are very professional, reliable and helpful folks. The office folks are exceptional as are at least 4 or 5 of their field folks. I cannot recommend them highly enough.

Have been using them for about 9 years. Always reliable and they keep everything working well. Great office staff too!

Tim F. just came to see why my AC ducts were leaking. It took him 2 seconds to find that the issue was with the plumbing, not the AC. I love this company, so prompt, so courteous, so knowledgeable! Thank you Tim and R&D!

I've used R&D for about 12 years now, they have replaced 2 furnaces in my home and performed all my services. They were the best price for the furnaces and were able to diagnose the issues with the builder install of the original furnace. They told me what needed to be fixed and gave me the options so I could choose, very transparent. The service techs are always on time and there for the unexpected problem. I would recommend them.

We had a complete replacement of the HVAC system including moving the location of the air conditioner to the opposite side of the house. The work was done efficiently, they explained what they were doing, they were on time, and left the area neat and clean. Very happy with the guys and the new system.

R&D installed my system 2 years ago. They initiated the call about maintenance service (which I forget about!). They call to remind me of the appointment, send an email to remind me, tell me who the technician is going to be and show up on time. What more could you ask for? Jeannie was my technician and she was wonderful. Very friendly and seemed to be knowledgable about all the components and possible add on components for the system.

Absolutely on time. I loved getting the service person's bio and picture prior to the visit. Jeannie was very thorough and made it very easy for me to understand. Jeannie also showed/explained all of our heating, air conditioner and humidifier systems. I am very pleased with the service call!

Great customer service from beginning to end. We recently moved into our new home and had a big Generac generator that needed maintenance. The service technician, Jeannie, is a certified Generac technician, which gave us comfort that the unit would be maintained properly. Jeannie was wonderful in answering all the various questions I had for her. She was very thorough and professional. Thank you!

Jeffrey was awesome. He kept me in the loop on what he was doing and let me know I didn't need to replace my filter so often. My hubby was buying one every 4 months. Jeffrey said no way, it should last 1 year. Anyway he was professional and went through what he cleaned and checked. I also received an email with all of the items he checked so I can show my husband when he arrives from work.

Very friendly and organized. did not have to run back and forth to his truck for any forgotten tools . By the way Jeffrey also has a sense of HUMOR! An added bonus when Jeffrey is the man for the job!

My elderly grandmother and uncle had a Generac generator that kept "blowing mufflers". The company who sold them the generator could not resolve the issue. I found R&D via Google/Reviews and gave them a call. They diagnosed and resolved the issue quickly, communicated with my uncle and me every step of the way via email, phone calls and texts. My uncle said the technician (Bob?) was extremely knowledgeable.

I've used R&D for about 12 years now, they have replaced 2 furnaces in my home and performed all my services. They were the best price for the furnaces and were able to diagnose the issues with the builder install of the original furnace. They told me what needed to be fixed and gave me the options so I could choose, very transparent. The service techs are always on time and there for the unexpected problem. I would recommend them.

I have been with R&D since 2006 when they installed my central AC unit. They are an honest company to deal with and very efficient when coming out each spring to do routine maintenance. This year Tim was my service person and he explained everything about my AC to me so that I could understand. I am extremely satisfied with R&D and highly recommend them.

Tim came out to fix my A/C. He has been to my house many times to complete the preventive maintenance. He is always pleasant, puts on his booties, and explains and answers any questions I have. He is a great representative for R&D heating and honestly, I use their service because of Tim. Thank you Tim!

Jeffrey arrived exactly on time and fixed everything about our old, timeworn air conditione, showing me different parts and explaining my role in maintaining each--punctuated by several of the worst puns I've ever heard in my life! But that's just a small sacrifice to put up with for such expertise. Looking forward to Jeffrey's early autumn visit to prepare our heater for the cold season...and still more bad puns.

I have been with R&D for a long time. Always pleased with their work and their customer service. Never a problem with appointments and they can call you 30min before arrival. This year for my AC check, was R&D's Service Technican William. He arrived right on time. He was very professional and knowledgeable. He explained everything about my AC so I would fully understand.

I couldn't be more pleased. I always recommend R&D! They are a honest company to do business with and who go out of their way to make the customer come first. Thanks again William and R&D for their 5 Star Service.

Tim Frank is our R&D technician of choice. Tim is experienced, knowledgeable beyond his current assignment, thorough, and affable. Tim has demonstrated that he appreciates the value of, cares for, and is honest with his clients. We trust Tim and value his service. We also value consistency in the servicing/maintenance of our R&D-installed HVAC systems, so will request Tim going forward.

Very professional and knowledgeable from scheduling my appointment to completing the service call. The tech got right down to troubleshooting and resolving the problem with my system malfunction. I was kept informed and pleased with the service I received and the customer service the tech gave me. Yes, I am more than happy to recommend R &D to family and friends.

Cant say enough about R&D! After bad experiences with one of bigger local vendors, we listened to friends and tried R&D when our A/C fan & motor died. They were able to come out the next day (on time) and actually had the parts in their warehouse. We are back up and running within 3 hours of the initial service call, all at a very reasonable cost. Would highly recommend R&D and our service tech, Brandon, to anyone!

R&D Heating, Cooling & Electric employee Tim F. responded to my residence during a heat wave after the AC had ceased to operate. Tim F. was courteous, knowledgeable, considerate and honest. Tim F. diagnosed the issue and fixed it in a very short period of time. My wife and I were extremely satisfied with the results. It is reassuring to know that there are businesses that you can rely on.

I highly recommend Tim and R&D, both outstanding and fair. R&D should be extremely proud to have dedicated employees, that are an asset to their business, such as Tim. Thanks again