And Services

From the onset AND Services had been top notch. It started with Kevin who was honest and showed us everything that was wrong with my air conditioner totally trustworthy. The service tech was Ernesto who with his team was honest as well, explained everything to us and left the place immaculate. I am recommending AND services to friends and family who are in need of ac repair or replacement. Thank you so much and I am happy to give them 5 stars for the wonderful service

Our HVAC system was leaking. This has happened before and all we needed was a service to come out and flush the pipe. We called And Services and the tech came out and said he actually had to take out the whole HVAC system and clean it to stop the leak. It would be $1300. I was also worried about mold since it was leaking so he installed a UV light for $1200.

He was supposed to come out the next day to clean the system. He said it would take 4-6 hours in which the AC would be turned off in the house. He also said we had to pay upfront. At noon, he still wasn't here and I had people coming over at 5 p.m., so that wasn't going to work. My husband called and said he had reservations about spending so much on what he still didn't think was the fix.

The man on the phone (not the original tech) was very rude and said we don't want your service then. We were refunded the $1300. The next day, we had Red Cap plumbing come out and they flushed the pipe and it fixed the leak (which we thought was the original problem). They charged us $15. I'm still not sure if the UV light was necessary or usually that expensive, but at least we saved the $1300 for an unnecessary cleaning. Look at all these ratings and don't call them. Never think you are the exception to the rule.

Over charged for simple repair. Almost $400 for a service charge, $20 part and 1/2 hour of labor. Called to complain and was dismissed! Will never use them again. My unit was installed by them on Oct of 2019 so not even 3 years old. That is ridiculous!

A Serviceman came to fix a toilet and told me I would need a new toilet at a cost of $760. Very disappointing. However, I needed the job done rapidly as I was having company. The Serviceman cleaned up but nevertheless, I thought $760 was too much. I'm an 81 year old woman living on a pension.

Daniel and David did such a thorough job installing and replacing our AC unit. They were polite, courteous, and cleaned up everything (plus some) when they were finished. They took time to show us how to use the new thermostat and showed us everything they had replaced. These guys are the real deal. I had to ask them how to review them because I was so impressed! Pricing was amazing and we couldn't be more pleased with this company!

Very disappointed. Had a minor but urgent need to repair the leaking water line coming into the house. Instead, technician took time to tour the residence and proposed about $20,000 to repipe entire house. Then when I said all I wanted at this time was the repair I called about he had to run to supply store for parts. Between these two we were without water service for about 2 hours longer than needed to be.

To be fair, Jay the technician was professional and competent completing the work in about an hour. However, using approx. less than $100 in parts, still charged $920. Seemed a little steep. Probably company policy to try to upsell and not his fault. Would have preferred the work be done first and then asked if I wanted to be quoted for any additional work.

I have used AND in the past to fix a slab leak and needed another repair in a location close to the original. Same plumber Jimmy came out and did a great job. He is very knowledgeable and does a thorough job. Tested to make sure everything was working properly and even corrected something that didn't quite take the first time. Highly recommend this company.

From our sales person Dave to our installers David and Danny, we had a great experience. David and Danny worked tirelessly and were so very polite and professional. You did a fantastic job for us! Thank you. (They installed a new furnace and air conditioning system) Service: A/C system repair

It is very interesting that the companies website has 5 star reviews, when, in fact, this site has reviews from actual customers. And Services is the worst company I have ever dealt with. Four or five technician mistakes starting with the installation have caused over $1000+ in damages, including a kitchen cabinet falling off the wall. Every technician except for the last one said the previous repair person did it wrong and explained what was done wrong and what should have been done.

After the first two floods (unit in attic) a person was sent out to paint the walls (freshly painted months prior) and did an unacceptable job. I spoke to Edgar and told him I would have a professional repair the damage, and give him the bills. Because of the pandemic it took over a year to get some one here, During that period of time two more floods occurred, all mistakes by technicians, When the job was done I had the semi annual check up done (the last one done by them even though I have one left!

I was told I had to have some lightbulb installed. The technician advised me to just deduct that cost from my bills to be reimbursed to me. After serveral attempts to reach Edgar and no return calls, I called one more time and asked to speak to the top person there. That person was John. He proceeded to yell at me, accusing me of deducting the bulb cost from the repair bills. and they would not give me any money and hung up. What happened to customer service!

Rob is a fantastic technician! He is courteous, educates, and is not pushy. I appreciate a company that is ethical and values the long-term relationships with customers. I originally called for a tune-up at the home and garden show on both of my air conditioning units. Turns out my 21-year-old AC was about to completely kick out. He talked with me about options to repair and I good not have been more thankful for someone to come out that I would have felt comfortable not even being home. Thank you guys for efficient service. I will definitely recommend you!

Provided predatory work since the sales man knew we were in desperate need of removing the mold in our air handlers and duct work due to our young children and ourselves being in and out of hospital. Installed a new air handler and put a light in the new/older one to kill germs. Also put in a new outside AC UNIT. Cleaned duct work a month past schedule. Told us since we were both unemployed that we were getting a loan for low income within a weatherization program.

Come to find out they charged us 13k and put it through PACE without our knowledge or my mortgage companies knowledge. Inspection was just done yesterday 3/31/22 work was done in September of 2021. Inspector even said I way overpaid. Now I have a 13k lien on my house that will be added onto my taxes every year with an increasing rate. STAY AWAY FROM AND SERVICES

What a mess. Our toilet backed up into our shower on a Saturday of all times. We found And Services through Google and they advertise a $79 fee for unplugging the toilet. Great deal we thought, When we spoke with them we told them that this was an ongoing thing once a year and we needed them to snake from the outside of the house 20 to 25' in.

They said no problem absolutely we can do that they arrived on Monday and the technicians we're not able or so they say to unclog through this method. Without discussion of an increase of charges they went through the shower and then went up on the roof Once everything was unclogged they notified me that the bill would be $325 that I'm actually saving $400 because normally they would charge that for going on the roof. What kind of customer service is that! 2 days later same problem. We highly recommend you stay away from this company

I want to first start by saying how professional my service was from start to finish, excellent customer service very informative. Hendrick is great at what he does, he was so polite and professional, David and Daniel installed my new AC unit and they are great at what they do, they explained the whole process and did an excellent job. I am so happy with the end results, best experience I've had in a long time. Will definitely recommend this company to friends and family. Thanks to everyone who helped!

AND Services lacks follow through, they have poor scheduling procedures and won't work with customers regarding their own errors. Charged me for thermostat, ac broke again, second time they came out after trying to call them multiple times, it was suddenly the condenser. Put my old thermostat back! Unbelievable! Charged me a high labor cost then when I called management they were conveniently not available and I never even received a call back! Piss poor customer service. You will get more satisfaction burning your money! Call a reputable company that cares about their customers.

I am giving 5 stars to the AC technician, Anthony Santiago. He cares about customers and giving good customer service. He is reliable and provides quality workmanship. If I was to rate the company, it wouldn't rate past a 2 because of their lack of follow through. They just can't seem to answer the phone or return calls. They set appointments and don't show up. It happened to me 3 times. I never talked to the same person and it seems like a call center where the people who answer don't really have a clue.

Update: As of 1/19/22 the issues with the work at my parents home were corrected. AND Services also issued a partial refund for the service failure, which was unexpected but appreciated. 11/29/21 - I am simply disgusted with the way And Services has treated my parents. They are senior citizens and honorably served this country as members of the Armed Forces.

They were quoted $7K to repipe the plumbing in the house. The Salesperson, John, who came out to quote the job never left instructions on how to prepare for the service crew. Instead, we made sure every cabinet with plumbing was emptied. Apparently, the service crew was unaware that no instructions were left. This set the tone for the entire job. The rude conversation and behavior from the contractors in my parent's home was appalling, and the contractors caused unnecessary damage to the property for the rest of the 3 days they were here.

The crew ripped, pulled, and literally dumped; medicine cabinets, shower tile, bedroom closets, and other places where there were no pipes and no services completed. Huge holes were left in the walls all around the house (see pics- unbelievable). The salesperson also said that once the work was inspected by the county the drywall repairs/patches would be completed within 2 or 3 days from the inspection.

It's been substantially longer than that. There was management intervention for a proposed (unacceptable) external plastic tubing from the main water supply to the attic (it appeared as fragile as a garden hose and homemade). The crew seemed to respond to management (who had JFK embroidered on his shirt- otherwise no name, no card). For this reason, my parents felt comfortable paying the remainder of the balance prior to the crew returning for the cleanup job.

The problem is, they have not returned and have not been willing to make an appointment. This morning, they advised my parents 'maybe next Tuesday' when asked when cleanup services and drywall repair would be completed. This experience makes it difficult to trust even the reputable businesses with payment prior to the work and clean-up. There are random holes in the ceiling, damage from them stepping through the ceiling from the attic, uncapped pipes coming in from the ceiling, pipes that are capped but not flush against the wall.

We still have holes in the walls and NO appointment confirmation for a drywall patch/repair. See for yourself. Review the pictures of the 'finished work' to get a sense of why this experience has my parents and their entire family frustrated and disappointed. I am astonished that any company would treat any customer's property this way, much less Senior military veterans.

I'm also disappointed in the lack of professionalism we've experienced on an organizational level when we tried to resolve the issues we had with the contractors. Every part of this experience lacked professionalism and kooth Most of all, we want to make sure others do not share this experience. Especially our community seniors. We will take to social media and share by word of mouth, the problems experienced as well as the resolution.

Both the people that answered the phone were extremely polite, patient and helpful. They were able to get a service person out the same day and there was no charge for the diagnosis. The service person, Jimmy, was friendly, helpful, did a great job and had a good sense of humor. The fee was very reasonable and the same-day service was a big help with the water heater not working and the fireplace needing the gas disconnected so we can install an electric fireplace. Thank you!

I had a bad capacitor (avg. $150 repair) they charged me $292. The problem was the Tech claimed it still didn't fix the problem. I would need a new coil for $3300 or a new and better unit for $11,000. My unit is a Bryant and is only 6 years old. I told them I would think about my options. I had another company come out the next day. They reset the breaker, checked the freon levels and told me the unit was fine, that the new capacitor was probably the only thing wrong with the unit.

Emilio and Brendan came to my house to give me a quote on an ac install. They were very professional and courteous. And funny! My daughter wound up getting the ac done for me with a different company but even when I went to cancel my appointment with And Stephanie who assisted me with the cancellation was wonderful. If I need anything in the future I will definitely use this company. They all were great and you don't see that enough these days. Good job guys!

If I could leave zero stars I would. This is the worst company I have dealt with in my life. Please beware. They installed an air conditioning unit to replace an old one. The install was a mess. It looked like a jigsaw puzzle when they finished. This was to be a central air and heat unit. I did not have unit five years before the heating element went bad.

They wanted thousands to fix it. I had a twice-a-year maintenance plan. They would come out and do nothing. Every visit required a second visit to do what the first visit should have done. Every visit also included a sales pitch for something else. One guy came out to service and sat in the backyard doing nothing. Never came in the house and after about 45 minutes came in and said he was finished and asked me to give him a google review.

Shortly after or the next day my unit was not functioning. I called the company and someone came out fixed it and did the maintenance that should have taken place. I finally got enough of their shenanigans and canceled my service. Multiple calls to the company they would not cancel the service. Most companies I have done business with it only took a phone call.

These folks had to pass to someone who never calls back and they continue to bill. I had to contact my credit card company and tell them to stop paying and dispute the charges. And now I get texts saying it is time for your semi-annual maintenance. This to me is harassment. They are horrible. BEWARE!

These guys are con artist STAY AWAY, STAY AWAY. They installed a 4Ton unit and got me good. Once they get there money they will never return even if they performed the install incorrectly. They will forge your signature on the finance documents for a greater amount. By the time you realize it its too late. They will reuse old copper tubing and thermostat wire. The install is subpar. They Will NOT RESPOND TO ANY EMAILS or PHONE CALLS.

I Had a new Water Heater and water softner system installed in july and still they have not pulled a permit or scheduled a inspection or anything and The Plumber Manager Roger is not professional and does not show up when scheduled. DO NOT HIRE THESE PEOPLE Raymond Powell

I would not recommend this company to anyone. They are extremely unprofessional an overpriced. I had a new air conditioner installed over 2 months ago. The picture above shows what the air conditioner look like after 3 days. I have called repeatedly to have someone come out and repair the air conditioner and has yet to be fixed. They either do not show up to the scheduled time or show up several hours late without notice.

I was quoted one price and two months later when I received the bill I was shocked to find out I was overcharged by $1,236 when I called to question this I was told it was a mistake and they mailed me a check over a month ago. I never received the check excuse was that the check was mailed to the wrong house and they will credit my account. I was credited my account but I'm sure they would never credit me if I didn't call to question it.

The air conditioning unit required a permit that had to be signed off several days after the unit was installed I never received a call for the inspection for the building permit after a month I called and was told they have to schedule I cannot do it. A week later someone did come out to inspect the air conditioning I believe they hired the individual and paid them off because the guy was literally at my house for 2 minutes.

He never looked at any paperwork never looked at anything and signed off on the air conditioning I don't believe if I were to call building permit and have someone come out that they will have only taken 2 minutes to inspect a unit. I was told I would have one of the best AC person come out to look at the issue again a problem with scheduling because they did not call me.

When they finally did call me to say they were 25 minutes away. They came an hour later and it was a different person with very little experience and he could not do anything but take pictures. That was last week and I still have yet to receive a call.

AND Services installed new A/C on September 1st 2021. New A/C hasn't worked for almost a month. I paid them all in advance. I call them for days to fix it. They came a couple of times but did nothing. My air conditioner still doesn't work. I ask them to take their non- working NEW A/C back and give me my money back. I'm still waiting for them to answer my calls. Do not use them. They are not professionals.

I called because they had a special for 79 drain cleaning and I have a kitchen sink that is clogged. They said no problem they will be out be the next day between 2 - 6 PM. I asked them to call me an hour before hand so I could leave work to meet them. They called at noon and said they would be there 10 minutes, I told them I would hurry but I was an hour out.

I get home and they walk in and look at the kitchen sink and say it would be about 279.00 because they would have to snake it from under the sink. When I told them I was told 79.00 which they said that is only if I had an outside clean out and that I was told the wrong amount which they say happens all the time with the office. Talk about a bait and switch. I felt I was lied too and asked them to leave.

This company has zero customer service. They are rude and useless. I will never do business with them again. Their claims of 24/7 service are not true. Even after a manager promised to send someone out any time we needed our Freon charged because they could t get a part in for our 9 month old HVAC, we were told that a technician could not come until the next day.

Our unit was not cooling and Nick (the manager) was not available so the customer service reps refused to send someone. They even listened to the recorded call where Nick promised to send someone any time we needed them. The customer service reps are rude and basically call you a liar when you try to tell them anything. Beware of this company!

Bought a new AC unit last winter. It didn’t make it through it’s first summer without breaking down, leaving us to swelter with a brand new, worthless unit taking up space in our home. Technician has made four trips in a week, and still unit is not fixed. Customer “service” is a joke. They are argumentative, incompetent and unable or unwilling to help.

Every time the technician leaves, he says customer “service “ will call to set up next appointment. They never do. We have to call and have yet another argument to get the next appointment set up. I just want the piece of garbage they installed removed from my home so I can get something that actually works from a company that actually stands behind what it sells. Never going to do business with them again.

I Called (And services) on August 26th because my AC was not working properly. It started back working properly overnight on Friday the 27th. It started acting up again around August 30th I called and services early enough in the day and they told me they would send someone out to my house. Nobody showed up and I never received a call back. Today, (August 31st) I called again and they told me someone would come out today.

Guess what?! For the 2nd day in a row a no call, no show. I've called them 3 times today and asked to speak to a manager and have heard from no one. I'd save yourself the hassle. And choose a different company. What's even worse is that they're the ones who installed my ac unit under 4 years ago. And I am apart of the and services membership program.

I will be reaching out to corporate letting them know how poorly ran there Tampa Hillsborough county store is ran. Lastly, i have a 2 month old daughter that I've made the staff aware of. I barely can take how hot my house is and now my newborn daughter sweating out of her clothes at night because you guys fail to be a company that exemplifies integrity and professionalism.

Do not use this company. They will not start work before payment in full. The "plumbers" they sent out to repair my supply line told us they didn't know how to do the job in mid-process and walked away. At first they showed up 4 hours late without supplies and had to go to Home Depot to get some. Their office did not return numerous phone calls and put me on hold for a minimum of 10 minutes with a response of "they'll call you back in a few minutes".

They left my house in a mess, holes in my outside wall and living room floor and shattered my supply line in the process. I do hope that they lose their licensing before they destroy anyone else's property. Check their BBB record. They don't have anything but a sizable complaint record there. Use a reputable, professional company. Not AND Services. EVER!

7/20/2021 - Unreasonable estimate but agreed on an amount that was slightly less but still way too much. 7/27/2021 - Plumber shows up to move plumbing around for a 2nd floor bathroom remodel. They bust a pipe. Water everywhere, dripping through the floor into the kitchen. We lose all lights with water pouring from them and had to turn the breaker off. 7/29/2021 - Remediation people come out to load up my house with power pulling fans and dehumidifiers, cut out the wet ceiling drywall in kitchen and bathroom. 8/4/2021 - Remediation people add MORE fans and dehumidifiers. 8/18/2021 - Realize the work they did was subpar when the vent stack boot popped off (thank god the drywall hadn't been put back up yet), they hadn't put in the p-trap, and the water lines and drain were not where they needed to be. Was told too bad, they did what they were paid to and wanted more money. 8/19/2021 - Still have holes in my house because no one has fixed the ceilings where the drywall was removed. It's cost over $300 in extra electricity costs from the fans/dehumidifiers plus the A/C is just going straight into the attic. It's been nearly a month.

We still don't have any lights in the kitchen. We've called more times than I can count and only today received a return call when I said my patience had run out. The return call was just to inform me that I'd get another return call 'shortly'. I have not heard from anyone. I'm beyond done.

And Services is a piece of shit company. I'm sure their website is built with false reviews since it took them an hour to reply to my call on 8/13@ at 11:45 am. Once they called me back, I told them I'm calling for my parents, who are in their eighties; once they verified with them, they told me a technician would be out in 2-3 hours. Well it's 8/14 @ 10:40 am and still no call or message from, so I called and representative check and still have no reason why they didn't come.

She remarked that there are no more appointments today, and they can reschedule for Sunday. I said, if you can't tell me why the technician didn't arrive, why the hell would I reschedule with you. She has no reply. Worthless business with no customer service at all.

And Services are really the best. I had an HVAC problem and had no airconditioning for two days. Finally called And Services and they came out immediately. Craig Benson had a look and said it was just a minor thing with the breaker, he fixed the problem and did not even charge me for it! Honesty in this business goes a long way. Thank you Craig and And Services! Will deff be singing your praise to all my family and friends!

SHAME ON THEM! This company uses salespeople who strongarm you into "buying today" to get the good price (which you can get any day of the week from a better company). Then they sell you their one year maintenance agreement by telling you it's necessary for warranty coverage. Then, about a year later, they tell you that your new ac needs a "hard start" kit, and while the parts are covered by the warranty, after one year you have to shell out almost $300 for this device, or you're going to develop compressor problems.

At just under 3 years of age on our quality brand AC, they came out to do their maintenance service (which at 90.00 is pretty pricey for each call). The tech finished with remarkable speed. How did he even have time to clean the unit (among the other contracted items they are to comeplete). The fun is about to begin: He asks me if I knew about the "hard start" kit, and the potential for compressor failure.

He then said that the compressor is failing and I should get it replaced. Warranty of 5 years covers the parts, I get to pay 1800.00 for their labor. The service personnel seemed very eager to get this going, again "today". Was he thinking of a possible commission payment added to his check from the customer misled? In my opinion, this company is really, really bad. They deserve the rating of one star.

This is a tough call. The service techs are great and hard working. I give them 5 stars. Management, I be generous and give them 3 stars. They make promises then you get excuses. I would rather have someone say to me, "we can't start this week or today and say we can start on Tuesday next week. For me they showed up on Thursday afternoon, started the job, then did not show up on Friday and did show up late Saturday afternoon.

They worked about 2 1/2 hours. They did not show Monday (a holiday) or Tuesday but did show up Wednesday and Thursday. Always the same reason. "An emergency came up". I called last Tuesday to speak to the Boss and tell him how good his tech's are and was told he was busy and he would call back. You guessed it, he never called back. Yesterday (Monday) I call for my neighbor and they said they could be there that afternoon.

They did show up to give an estimate and collect the payment. They claimed they had to get parts and would be there between 9 am and 11 am. Nope they didn't show up. I called and the first call I was put on hold and left there. The second call the lady was very helpful and I ended up talking to the service manager. He gave me all the reasons they didn't show up yet.

I explained, again, the lady is an 83 year old shut-in. He said he would call her. He did not call her and here it is 2:15 pm and still nothing. Again, their tech's are great. Management sucks. It has long been said "word of mouth advertising is the best advertising" Not in this case.

AC that I bought only 15 months ago and spent $8000 ago has been down hard 3 times. The “free preventive Mx” they offered was never honored and they kept rescheduling the appointments to come out and look at my 2 AC units. I went with another company and severed ties with these thief’s. Run away to ANYONE else, don’t ever call AND for any services, they’ll rip you off BIG TIME!!!

Today after anticipating an expensive fix, Victor and Kevin came to the rescue and found a loose connection and fixed the problem. Air is working again. Couldn’t be happier. Five years of continued service. Thanks guys.
Update: thanks to Kevin. After the initial quick fix it turns out I had a short in the thermostat wires and the system shut down.

New wires were run and we were back in business for a few days. Then again it went out and Kevin came out and diligently checked the system. He found the culprit and to my delight, no more problems. I must also add that the two technicians that ran the new wires made sure that it looked good. They even painted to blend with the house.

My plumbing stopped working. They sent this gentleman out. Don't remember his name. He answered my many questions. He put a snake in the toilet and nothing happened he tried very hard. Said next step was going in a pipe on the roof for $450 and my brother said no. That is the going rate. Thanked him for doing it. I said how much. He said nothing I didn't fix it. Awesome! I was very happy. Turns out it was the Septic system as I thought. Never pumped out since I lived there. That was a whole other story I'll tell you later.

I wanted to give 0 stars because I'm so frustrated with them and will be canceling our membership. But I'll give a more reasonable review. We signed up for the membership because we had a great experience with them fixing our AC late on a Sunday night. We were hoping that their plumbing and electrical services that they advertise would be on par with that one experience.

They were not. The biggest issue is actually getting someone to come out when you requested a service. Electrical guys cancelled three times and just didn't show up the fourth time. Similar experience with plumbing. We waited around the whole day for our 9am-11am appointment that eventually turned into a 1pm-3pm appointment, and no one ever showed up.

We called the office multiple times and they were very apologetic, but that doesn't really fix my kitchen plumbing. Actually! I just remembered that their AC guys did the similar thing. We requested service on a Monday and they never showed up, so we just found someone else (and we let their office know). Then they randomly showed on a Friday when everything was long done.

It was just a really disappointing experience 90% of the time. Again, especially because the first one was so great, so we expected more. Some people may get lucky and they will actually get someone to come out, but don't sign up for the membership.

This company is absolutely amazing. They were the fourth company to come look at our ac unit, and the only ones who could/would help us. All others just wanted to sell us a new AC unit until we called AND. Each and every employee we have dealt with has been knowledgeable, friendly and professional. Special shout out to Anthony and Cory for the time and effort they put in to help us.

They really went above and beyond to make sure we were not left stuck in the heat any longer than we already had been. Recommend 110%. We feel so much better knowing we have a company we can trust, now and inn the future!

I appreciate the promptness and professionalism displayed by the service technicians, particularly Kevin Jobe. A broken A/C is a horrible thing to come home to in Florida, but Kevin walked me through his findings after reviewing my unit. He explained everything and was empathetic to the situation. Although it was late in the evening he was able to secure a new unit and schedule it for next-day installation. The install crew did a great job and also explained everything I needed to know.

I would like to share the letter written to AND services which was mailed mid March, I have not received any kind of response. I am posting this review everywhere possible as I hope others will heed warning & not be treated the manner we have been. I am attaching my actual letter with dates of how this debacle unfolded as it is too long to post on this review in case someone wishes to review how everything happened from the time we purchased our new AC unit July 2020 until finally having it installed properly per Hillsborough County Inspectors January 2021.

My letter is as follows - I am writing this letter in reference to the experience I have had with your company AND Services. My hope is to share this experience in hopes that another customer will not endure the same sequence of events we have. We feel the level of service we have received is unacceptable due to 4 failed inspections and multiple appointments all requiring waiting for hours for arrivals, duplicate work as well as completion, however we are very thankful to finally have had everything taken care of over the course of several months, I would like to share the encounters we have had over these last several months to help your company understand why we feel this way.

In my opinion six months is too long for everything to be completed properly and safely by code requirements, especially the amount of work on our part to follow up as we were not contacted in a reasonable amount of time for majority of appointments as well as our follow up for a proper permit with our proper address. My husband and I are elderly which going through this during the pandemic at hand (we both have underlying conditions) has led to increased stress we hoped to not have.

We understand mistakes and things happen however over the course of six months is too excessive for any customer to have to go through. My prayer is no other customers will experience nor endure the level of service we have been provided.

Jordan Strong was our service technician today. He did a phenomenal job. Detail to what he was doing, plus he explained additional info. Very polite and well trained. Highly recommend. Will ask for him to service our unit from now on.

I can’t say enough about the job these guys did. I got a Goodman 3 ton installed and I have never seen such quality work. These poor guys had to do it with my wife, 6 kids at home, and my crazy dog. Plus we are I. The process of redoing our upstairs. Needless to say, they had some obstacles. But they were in and out in 7 hours and they did a fantastic job.

I was at work but they kept me updated throughout the day on their progress. Listen I have used many contractors in my day and these guys are top notch. Thanks And Services for a job well done.

The clean out done by first technician was not good. Had to call them back. This time they sent out a plumber he found the clean out and finally removed the clog. So because the first guy did not have the equipment to find the clean out I was given a higher price. Should of been the 79.00 dollars. Never received any refund and what a sham.

Great group of guys installed our system! Highly recommend “AND Services” for Solar needs! Shon, Zack and Mark worked diligently to install and then explain the process and the system. Shon left me his private cell number if I had questions. Pleasure doing business with a company that follows old fashion politeness and great care and attention to the job!

Paid extra for maintenance servicing on my new AC package, never came out in 4 year's now hear doesn't work and after 2 day's of waiting finally someone shows up after 20 minutes says it's a bad wire and 750.00 to repair it. What a freaking joke. Wouldn't recommend to anyone

Cameron came out He was awesome answered all the questions we had made sure we understood everything showed us different parts that we were unaware of very professional I would recommend him highly to anybody I know and I will continue to use their service very honest and very knowledgeable One of the best services we've had come out in a long time highly recommend

Worst company ever Called them @ 6 pm was told they'd be to my house in 2-3 hours Called BC air wasn't blowing cold After 2 hours I called to find out they cancelled my appt BC it would be to late when tech arrived And never even called to inform me Even though they advertise 24/7 service So arranged appt for next morning Tech showed up, was here less than 10 min charged my landlord 650$, lied about adding freon to my unit Charged her 300$ for a 2 lbs of freon ( which they never even did) And instead of changing fan out BC we used a tool to get it to spin, tech just replaced the compositor that retails for $25 BC I googled it (This part gets burnt out when fan motor isn't working properly kinda like battery in car when alternator is bad ) Landlord is fighting charge I would not recommend this company to my worst enemy ever

This company doesn't send out technicians, they send out used car salesmen. We've had several issues with our unit over the last year. The first time they came out they fixed the small issue and talked us into a monthly charged service plan. They were supposed to come out every 6 months and make sure everything was working properly & replace air filters.

They never came out to do this. The second time they came out, the technician started to push that we replace the entire system. The third time they came out they pushed for the replacement again. We went with a small fix, and had the coil replaced. Which they said should buy us a couple years. They came out yesterday and the tech took a picture of our outside unit with frosted coils and told us we had to replace the unit.

That our compressor was shot, and replacing it didn't make sense, because a replacement compressor would never work right. He said to give him a minute while he went to his truck and get us a quote on the replacement. When he came back in he said "don't tell my manager that I told you but, he was only going to give you a partial credit on the work done in October.

I was able to talk him into crediting your account the full $2700." Bringing our new repair cost to $9500+. We asked if we should turn off the unit to see if it defrosts, he said "no, crank the temp low so you get some air flow". Obviously we got a second opinion. The first thing they told us to do over the phone, was turn off the unit so it would defrost and they could get an accurate reading on the machine. Turns out, we were using the wrong filters and it triggered the system. Our system in fine. Does not need to be replaced. We probably didn't need the repair back on October. Bottom line. These guys are hustlers.

Had my semi annual service today and want to compliment Victor Meding for doing a thorough job and for sharing valuable information on how to save money monthly. The dispatch service gave us severall follow up calls to let us know Victor was coming. He took his time and left us feeling we will be getting our money's worth with AND Thank you

They are a trusted company! Wither it’s for my plumbing needs or solar pool or ac needs they have always been there! Wouldn’t use anyone else!

David was just at my house and I would and will recommend your company to anyone. Fast service, even though it turned out nothing had to be done. And Services has definitely become my go-to company.

Robert serviced our HVAC. TOP DRAW tech; he was knowledgeable, respectful, and informative. You can't go wrong asking specifically for Robert!

I'd like to highly recommend AndServices for your A/C needs - I recently had the pleasure of Technicians Cody and Jeff installing a complete interior/exterior A/C unit for my townhome. They were extremely efficient, professional, and a pleasure to work with. Thank you for your prompt and excellent service.

I had them out to our house yesterday to repair a broken air conditioner. They diagnosed it quickly and gave us a decent quote. We went ahead with the repair. It was up and running in 2 hours. I would recommend them.

Robert J came to give us a bid for a replacement A/C system. Even though it was Saturday evening and rainy, he was prompt and had a great attitude. He was very knowledgeable about his company's products and services. We were given a great quote and are considering our options. Robert was also knowledgeable about various financing products and discounts available to us. He was wonderful to deal with and I can't praise him enough.

I lost my power/AC as a result of Hurricane Irma. Initially it was out for 3 days. When the power was restored I had AC for one day. To my dismay the compressor was totally gone. I then began my search to find a reliable AC dealer to installed a complete system. I remember a friend telling me about AND AC services. We agreed to an affordable price on the phone. David was sent to my job as a convenience to complete the paper work, which I certainly appreciated.

The work was started and completed while I was at work. When I arrived home the air was on and the house was nice and cool. I want to thank the entire staff for a job well done.

AND is always on time and very reliable. Our service guy Mario and the owner Matthew were very professional, knowledgeable, and friendly. The job was completed at a reasonable time and we were up and running in no time. I'm a returning customer and I will continue to use your services in the future as long as I'm a home owner. Thank you a very happy customer.

Got in contact with Justin Matthews from AND services. He sent out two of his technicians, Mario and his partner. They found the problem right away and fixed it. This is a excellent company, and I would recommend them to all my family and friends. Thank you AND services.

Ryan came out from and services to service our AC unit. He was very professional and explained all that he was doing to the AC unit to me He did find problems with the unit that I was unaware of. All of this was included in the cost of cleaning the AC unit. I was very pleased with the level of service and will use Todd and And Services in the future.

My wife and I have been very concerned over the coughing and sneezing she has suffered for the last six months. We weren't sure if we should spend the money to have our ceiling vents cleaned - was that really the cause of her problems? Being retired, the price was a little steep for us and WAS IT GOING TO WORK? Unfortunately, my wife had to spend two days In the hospital the day we were scheduled to have the vents cleaned.

When she came home we didn't notice any change in the smell of the house.....but, she has NOT sneezed or coughed since she came home! We are thrilled! In addition, the courtesy of this company made the entire process very pleasant - they were patient and understanding. We thank you for that.

Adrian installed two new toilets at our house, and did an outstanding job. Very professional, and answered MANY questions we had, even about other projects (we need to get a new kitchen sink installed). Really appreciate his guidance and his "can do" attitude! Hope to see him again!

Stacey was the tech that came out to my house and he is superb! His customer service was excellent I will be telling everyone about this company!!! Good customer service is hard to find but Stacey has it!!