We require that all of their technicians attend regular training from all of our manufacturers. This ensures that they are able to fix our customers HVAC problems right the first time. Some cut-rate air conditioning contractors like to hire technicians directly out of trade school. Sure, they get to pay them considerably less than an experienced HVAC technician with years of experience, but they don't understand that they often have to send that inexperienced technician back to a customer's home multiple times to troubleshoot a complex problem. This also inconveniences the customer, causing them to coordinate multiple visits.
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