Taylor's Heating and Air Conditioning

Well, Sherry asked me to write a review because at Taylor’s, they treat you like family. Would your family treat you this way? I’ll let you be the judge of that. My family hired Taylor’s AC to do a complete overhaul on our AC system. On the day they came out to install the new unit and remove/replace the old duct work, my husband received a frantic call from the installer several hours later.

He explained to my husband that the ducts he was tearing out of our attic (for hours mind you), had asbestos around them. So…. Instead of STOPPING when he first saw the asbestos, he continued ripping out the ducts while the asbestos was spreading everywhere in our attic. We were kicked out of our house that afternoon worrying that the asbestos got into our home. Sherry called us and instead of apologizing for the installer’s carelessness, she asked for our credit card for the deposit of the AC equipment.

It has been months and we have only been able to speak with Sherry and Tammy twice, they blamed the asbestos on the home inspector and basically refused to take any sort of accountability for any of the damage (apparently her installer didn’t know it was asbestos… seems odd for a HVAC guy). Fortunately, the asbestos wasn’t in the house, but we were still left with a 13k abatement bill and still no returned communication or accountability from Taylor.

When asked for their insurance information, it took them almost a month to get back to us and only with the name of their insurer. It was not shocking to us to see that they carried no liability insurance at all. We notified them of this and have yet to receive a response back. I have never dealt with such a cold and uncompassionate company who not only takes no responsibility for their mistakes, but also couldn’t careless if their installer’s negligence made a family homeless for weeks. Let our story be a cautionary tale to you….PLEASE DO YOURSELF A FAVOR AND DO NOT USE THIS COMPANY.

I have used them in the past, and I was happy with the service at the time. I would have rated them at 5 stars back then. I called them on 08-03-21, I was told that they might be able to get to me on the same day, or maybe in the morning. My phone call was answered right away, around noon time. It is now the afternoon of the following day. My first call to them went unanswered, the following calls ring once and go to voice mail.

Someone should have called me yesterday, letting me know that they would get to me today. Not answering the phone and sending me to voice mail suggests that they are not interested in my business.

Taylor's Heating & Air is FANTASTIC. From Tammy, to Sherry, to Dana. You cant go wrong! They are responsive, courteous, professional and definitely treat me like family. They installed my AC, maintain my AC and do everything they can to make me comfortable. They have gone out of there way to keep me satisfied and a happy customer. I will never go any place else. HIGHLY HIGHLY recommend-10 Stars.

Yesterday late in the evening I lost my air-conditioning. The temperatures were in the upper 90s and because it was late, I decided to wait until this morning at 8 AM to call your office. It had been several years since your company had installed a complete AC & Heating system for my home. When I called this morning I was pleasantly connected with Jaime, and after locating & updating my file, Jaime reviewed my concerns. Jaime was polite, respectful and eager to help.

I know that this time of the year is very busy for air-conditioning installers and service companies, however Jamie carefully listened and after a few minutes said let me see what I can do. I honestly expected the person on the other end of the phone to tell me, "I'm very sorry but we're so busy with service calls, we probably won't be able to get to you today." Thankfully, that was not the case. Jamie acted with genuine care and concern to try to resolve my problem as soon as possible.

She said, let me see who I have in your area I will get them over there as soon as possible. Again, I expected to wait several hours with the temperature rising inside the house to 90°. At 12:40, Jason appeared at the door and said, if you can tell me where the unit is located and I'll let you know what it looks like. Shortly thereafter, Jason told me it was a capacitor and he'll have it working in a few minutes.

By 1:15 Jason removed the old part, installed the new part and said you should start to feel it cooling in a few minutes. Jason also told me that the part was covered by my warranty, and I only had to pay for the service charge. How could I ask for anything more? To say I was thrilled with your service, is an understatement! I would highly recommend Taylor's Heating & Air Conditioning service to anyone. Thank you for your honest, friendly service! Sincerely, John J. Hoffman

Taylor Heating and Air installed a Carrier AC unit for us in August of 2016, we had issues within 6 months and it took them almost a month to come out since the parts and labor were covered under warranty. When they came out to repair the unit, we reminded them the duct in our bedroom had not been finished properly they said we still had 60 days left on our parts and labor warranty, not only could we not get them out to repair the installation issue they dodged our phone calls for 2 months.

Now at just at 2 years old we woke up to 85 degrees and the unit short cycling. We are good about keeping up with our maintenance, filters, vinegar/bleach rinsing the drain line, etc. We called to advise Taylor of the issue and they stated we would have to pay $105 for the technician to come out and tell us what was wrong, I asked if a repair was necessary if the $105 would go towards the repair they said no, any repair would be additional money.

I was forced to call around and find another Carrier Dealer to honor my warranty and agree that the trip charge would of course go towards any repair. Thank God for other Carrier Dealers who actually had concern for our issues. I strongly recommend you skip over the name Taylor's Heating and Air Conditioning as the work the do is substandard and they do not stand behind it.

BEWARE! If you're interested in buying a new HVAC system or spending $85.00 an hour for service and buying replacement parts, I can promise you that Taylor HVAC will be Johnny on the spot. If on the other hand you're calling them to service the poorly preforming HVAC system that THEY sold you earlier, GOOD LUCK with that one! It's been three weeks and at least a dozen phone conversations since I first contacted Taylor HVAC relative to the rapidly failing HVAC system that Taylor sold us when we bought this house.

Twice now they have been NO SHOW, NO CALL. I'm still waiting for someone to call and let me know when Taylor can have a technician and a "decision maker" to actually show up at my house and tell me what it's going to cost me to repair and or replace the crappy HVAC system that Taylor sold us.

Had an appt for them to come repair heat/ac at my business today and they did not show or bother to call and let me know, been without heat since Tuesday.tomorrow is Friday, it's near freezing temperatures right now in Jax. Give a common courtesy call if you can't make it! Very unprofessional. I am Disappointed. I DO NOT RECOMMEND. Last summer when we had issues with unit not cooling properly.technician came, and gave me some story about how to check everything accurately he needed another person to be with him because it was on the roof etc.so i then had to wait until next day for them to diagnose and do repair. ALWAYS AN ISSUE WITH THIS COMPANY!

I called for a technician to come see why my 2 marine ac units were not cooling. The tech stated my head preasure was high. Not knowing anything about ac I ask what needed to be done to fix the problem. He started going into needing new raw water pumps ect. He said he would go back and "research" what else the problem may be. So he charged me $95 and did nothing.

I never got a follow up on what I needed to fix the problem. I asked a buddy at the marina what he thought and he said, "simple, flush out your system with freash water" I did just as he said. It took me 15 min for both units and both ac units are working like new! Bottom line is this. I called a professional out to service my ac. He came out, did nothing and charged me $95 and left with both ac units not working and no idea how to fix it other than buy new equipment from them.

I would think a competent honest professional would have known to that all my system needed was to be back flushed. My guess is he knew. $95 quick bucks and possible equipment sales and installation. I will never use this service again and will discorage anyone I talk to in using their service.

Taylor's Heating & Air installed my ac system in my new home. I knew nothing about ac units so I needed help with choosing the right size for my new but small Cottage. They were quick to let me know that I did not need the larger more expensive unit that I thought I needed. As a single woman what a relief to know that a Company cares more about the needs of their clients not just how much they can make from them. When anyone asks I always recommend Taylor's Heating & Air. Dixie Bodway Harrington

This summer we thought our ac was on it's way out. We finally called Taylor's when our office air was a few degrees cooler than the mid July heat. Our service tech showed up in 20 minutes, and jumped right into the attic. Very friendly & knowledgeable - He was able to make a simple repair to our unit & duct work making our office bearable again, with only a service charge. 3 months later, our ac is working great for less than $100! Thank you!

Over 30 years of honest and dependable service. I have used Taylor's for the past thirty years in my Law Office, my home and rental properties. I have always found them to be VERY responsive, prompt and competitive. In fact, last month, my ancient system, (which Taylor's had kept running for YEARS beyond its useful life), finally bit the dust, and Taylor's had a new system installed within 24 hours of my call.

In August, that is a welcomed response, AND their prices were great! I would not hesitate to recommend Taylor's to any of my Family, Friends, Colleagues, or Clients. Ray Coleman

I received such great service from Steve and Adam at Taylor's! They were timely in responding to my call for help when my AC quit working and very informative on the situation with my AC unit. They gave me plenty of options to solve the problem. But it's no surprise that the experience was so wonderful seeing as how they have been in business for 47 years!

Taylor heating&air, is doing a superior jod at my home. I am very very thank for for the workmanship, attitudes and the quality work they have done.

I've used Taylor's for over 30 years and have found them to be honest and reliable. They do all my hvac work (I'm a homeowner, a landlord and a Realtor) and recommend them without hesitation to anyone looking for a reliable honest company.

All I can say is I know somebody that used to work there and the owner treated him probably better than he deserves at the time and with a name like Taylor considered a nice to my mommas maiden name and the name I gave my baby girl they have to do a good job carry that name. Otherwise all the other tailors in town with hunting down if they put it bad black mark on our name lol.