Convenient Heating & Cooling

I’ve been with Convenient since 2014. They have always been responsive with quality work. In 2018, I had a five year old furnace replaced at my new house that was junk put in by the builder. At this time, Mike sold me a NSI carbon monoxide detector. Two months later it saved my life when a faulty sump pump battery backup overheated and was emitting carbon monoxide. Also, put in by the builder.
Today, Brett, a new technician at Convenient, replaced a faulty circuit breaker. He is always informative and readily answers all my questions. Which are many. Thank you Convenient and Brett.

In 2012 I had Four Seasons Heating and Cooling quote a Lennox furnace and A/C Pkg. Part of that Pkg. was a 2.5-Ton A/C unit. Then I called Convenient Heating and Cooling to quote the same Lennox models, Mr. Mike Allred who is the owner of Convenient Heating and Cooling quoted a 2-Ton A/C unit and said that this size A/C is enough for my 1,708 Sq. Ft. (4-BD.) Townhouse.

I trusted his knowledge and expertise (Big Mistake). Everything was installed in Dec. of 2012. Summer of 2013 turned on A/C was not cooling enough just constantly running, I called different heating and cooling company gave the 1,708 Sq. footage with (4-BD.) and the that I have a 2-Ton A/C unit, I was told for this size house I should have a 2.5-Ton A/C unit.

I called Convenient Heating and Cooling Mr. Allred came out and said that with these new energy efficient units it take some time for the house to cool down and when I brought up that I was told I should have a 2.5-Ton A/C he said for me not to listen to other people and that this was enough. Summer of 2014 I called Convenient Heating and Cooling again because the house was not cooling enough and the rooms were not cooling evenly. Mr. Allred came out again measured the airflow in each vent and he said I needed another return vent in the basement which most likely was not needed had the correct size A/C would of been installed.

Once again I said that I should have a 2.5 –Ton A/C. Allred said that my vents are not big enough to handle a bigger A/C. To this day this the A/C unit is constantly running to cool the house down somewhat but not like it should, the energy efficiency flew out the window with the amount of time it is running. I have never seen this in other homes and I did not have this problem with my old unit.

Summer 2018 I had a heating and cooling company to come out and do yearly maintenance on the A/C the first this I was told and is noted on the invoice also is (Unit Undersized) I was told rule of thumb is 1-Ton per 600 Sq. Ft. and that I should have a 2.5-Ton and up to a 3-Ton A/C. So I walked around with the technician to look at other units in my Culdesac my neighboring townhouse was just remodeled and sold and roughly 265 Sq. Ft. smaller than my unit.

They have a 2-Ton A/C. The next unit 3-BD with a 2.5-Ton A/C, the next unit also 3-BD with a 3-Ton A/C, the next unit same like mine 4-BD with a 3-Ton A/C. All of these homes were built at the same time so all the vents are the same size. What Mr. Allred said that my vents are too small for a bigger A/C was a flat out lie. This was fraudulent and deceptive sales.

I was looking for only an A/C replacement. By talking at Convenient Heating & Cooling, I discovered that there were more fundamental problems with my system - ducts were very leaky, return air system was undersized, old A/C and Heating was too large and inefficient. To sum it up, I was able to improve the airflow and efficiency of the system and go to a smaller A/C and heating system (lower cost) and thus improve both my heating and cooling bills.

I only wish I had heard of them sooner. They do a lot more than just replace the 'box', but look at total system needs and provide good solutions. They do the total job and clean up after they are done! Great people to work with - knowledgeable, friendly, efficient, fast, neat. Would definitely recommend them.

Professional group and owner Mike was very informative on the Navien Combi-Boiler. I had great experiences and highly recommend them.

Thank you convenient for helping me out of a jam when my AC went out one of the hottest days of the year you guys are the best.

The job (A/C and furnace replacement and Aeroseal) was done to my satisfaction. Would hire them again.

They did a great job. Installer was a great guy. The staff in the office were so nice. Very Honest Company. Since my install several people on my block have used them and are really happy with them also.

This company did the best install of hvac that i have ever seen. Great products, great techs, and great customer service. I have recommended them to family and friends all have been very pleased.

Service was supreme. These guys really know what they are doing and they took the extra time to fully evaluate the heating/cooling needs of the house and recommend an appropriate system as well as modifications to existing ductwork to improve efficiency. We re very pleased with the Lennox system installed and with the service.

After several estimates from different companies I gave Convenient Heating and Cooling a call. After speaking with the owner about my malfunctioning furnace, I decided that he seemed to be the most knowledgeable about my problem. He showed up to my home within an hour to assess my furnace and fixed the problem quickly. Very knowledgeable and friendly individual. I appreciate his prompt and helpful service.

If I could give 10 stars, I would. Customer service is impeccable, technician was prompt and very efficient. I highly recommend this company, and will use them every single time moving forward! Thanks guys!!

Great Company! Superb Customer Service. Convenient Heating & Cooling always goes above & beyond to satisfy their customers! EXCELLENT Company! I would recommend anyone to use Convenient Heating & Cooling because of their HONEST & EFFICIENT Services!!