Baker's Heating & Air Conditioning Inc.

In August we had a heatwave with temperatures hanging around 110 with nightly lows at about 80. My husband and I were on vacation with our daughter, her husband, and their baby at our home. The A/C quit leaving the house in the upper 80's. Baker's heating and air was able to come out pretty quickly for a $100 fee. After a quick check the technician informed my daughter it would cost $10,000 in parts or $16,000 for a whole new system.

He blamed the coil on our 15 year old unit, saying dog urine had broke it down and caused a refrigerant leak which destroyed the compressor. He also said he could start the work the following day, having already had the parts on hand... She called us to relay the message. We called another company for a second opinion. The repair was made with a $20 part- a relay to be exact.

By three o'clock the day after our quote of 10-16 thousand dollars our home was cooled and comfortable for pocket change. In addition I'd like to add, we moved in 6 years ago. The dog urine damage was already there. We have had annual maintenance on the unit a few times and no other technician has warned us about the damage. The gentleman who fixed the unit said the damage was minor and would expect our unit to run another ten or more years as is.

I feel as though Baker saw a young couple in a nice home and tried to take advantage of them. I will be sure to leave an honest review every time I meet a dishonest businessman.

I called the office at 4:52pm on a Friday afternoon going into a holiday weekend. My AC fan was running but not cooling the house. I have animals inside that are at risk of going into seizures when in temps above 74 degrees. The office contacted the tech, who called me within 10min. They were at the house less than 30min after my initial call and were able to get the issue diagnosed and the AC unit was cooling again within the next hour.

I can absolutely guarantee I'll be contacting them after the holiday for a bid to replace my 18yr old unit as this kind of company is rare and valuable nowadays. Javier and his guys were an answer to prayer and I can't thank them enough.

Javi and another guy came to my house to check out my system that was working but not well. They did a thorough inspection. I was impressed at first! They seemed like very nice guys! We had great conversation and all. Then the next day my system stopped working completely. I had another company come out to check my system and my suspicions were confirmed.

They jeopardize my system by blowing the fuses. I have now been without any AC at all for a little over a week. I don’t understand why the hell people would do this to anyone especially a single parent with limited money and summer around the corner. I was a guaranteed customer until they did this. Do not allow these people into your home!! They are scammers. They may even take my review down before anyone can see it, but at least they know I am aware of their wrong doing.

Rodney, David and Troy hit another home run for us by doing a 5 Ton AC install including the A coil and also programming the thermostat for auto run! After the service call on Friday they were able to Install the new unit as scheduled on time that next Tuesday. They're real honest gentleman who our family has trusted since 1976 at St. Martin Vineyards! Thanks Job well done!

I can't say enough.... The first thing one might look for in a company providing a home service is- are they honest???? Will they drive up the fees, or be honest about the repairs I need? Are they knowledgeable? Reliable? Reasonable??? My experience with Baker's leaves me with a resounding Yes!!!! The air stopped cooling- maybe it needed Freon? Maybe I need a new unit! the tech came out- early - and quickly found the problem... a loose wire. Great, just the basic service fee! Right?
No- no charge at all! Who does that? ‍ apparently they do! I know who I will always call and recommend. Thank you Baker Heat and Air!

Excellent, prompt service. Had an engineer out to repair my AC problem within a few hours of my call. Troy took the call, excellent customer service. Zach was the engineer onsite to fix the problem. Not only did he test and fix, he explained what the issue was and how to prevent it from happening. Zach was very professional and provided top notch service. 5star most definitely recommend.

Honesty, integrity , professionalism and excellent service. They were actually referred to me by another company because they were backed up. That said it all for me. Thank you Troy.

Have had a need for their services twice in the last weeks. Trevor has been super to find the answer each time. They came out within hours and got the furnace going again. Couldn't ask for better service.

We shopped around for three bids before deciding to go with Baker's to replace our AC and heating units. We choose them because they are a local family business with a good reputation and excellent service at a very competitive price. Getting a new system can be very expensive, and in the heat of summer can put you in a very uncomfortable position. Rod and his team were fantastic to work with through the entire process.

Completely trustworthy, respectful and focused on quality. I would not hesitate a second to recommend them to friends and family. In the end, Baker's saved us a lot of money and we are very happy with our new system.

After doing careful research about purchasing a new heating and air unit for our home, we decided to go with Baker Heating and Air. We are so glad that we did. From beginning to end( which was only two days!) they were extremely courteous and friendly. The Baker team were in and out of our house with not one bit of inconvenience to our family. Not only that, but Mr. Baker went out of his way to make sure that we received all rebates that we were entitled to.

When tested our new system far exceeded all city requirements. It is such a pleasure to be able to deal a company that treats you as if you were their only customer. We would highly recommend their business to anyone needing their services.

Last summer during a heat wave, our 14 year old air conditioner stopped blowing cold air. It was the weekend and we could not find any company that had someone to come out on a Sunday and the first available appointment was the next Tuesday. We called Baker's Heating and Air and spoke with Rod, the owner. He said he had a full schedule that Monday but if we could meet him at 6:00 a.m. in the morning he could swing by on his way to his first scheduled job. He came by right on time and was able to fix the problem for only a regular service call fee. Great service and a very nice person. We highly recommend them.

Professional in everything they did for us. First rate installation and polite and professional workers. And the price was about 1/2 of the other 2 quotes. They actually installed our system a week ahead of schedule because of a cancellation.

To : Baker's Heating & A/C Inc. I would like to take a moment to express my satisfaction as a customer of Tom Baker. My house was serviced by Tom Baker and his family in 2009. I had a complete new AC and heating unit put in. The customer service team was respectful of our things in our home and they had great communication and good products and services at a great rate with prompt service. We are happy with our new unit and Our PG&E bill has gone down 50% on a monthly bases. Thank You for your services.