Carolina Air Care

Tried to get a technician to check out our HVAC system sense we just bought the house. Soonest they could come was October and this was just May. Called again to try to get an estimate for a new unit. Put me on hold and after 15 minutes on hold I hung up.

Technician came out and pretty much told me that there's nothing that can be done about the compressor making a loud noise on start up and also that nothing can be done about the loud vibration in one of the rooms from the HVAC. I asked him about the thermostats if they can be wifi capable or if I would have to switch them out and he said he didn't know.

So basically I paid the technician $40 to come out and say hi. At least he was a really nice guy and I hope he got 1st place in the fishing tournament he was telling me about

Have never been disappointed with thus company. They are quick, knowledgeable, and willing to do what it takes to get the job done right. They're the only ones I call with HVAC issues or concerns.

The estimator took the time to understand what was needed and answer question. The quote was reasonable, and the service option was convenient to me. The installers were punctual, efficient, and non intrusive. They were courteous, and cleaned up after themselves. They were finished in short order and it worked. Then the quality check fine tuned the work of the installers. Systems have run properly since.

When I turned to heat for the first time, the compressor wouldn't kick on, so I called the service line. They immediately came out and found the air flow was too low. They had connected to existing ducting and I was afraid they would say it was a ducting problem. Instead they found the transition from the unit to the ducts were too cramped. They moved the unit away from the house and reworked the ducting, increasing the air flow dramatically from what it had been for several years (since the previous replacement years ago). Now the house temperature is quick, and even, AND the heating bill has been reduced 20% from last year. Great Job

While making a call for an AC replacement appointment, I was given a direct statement by Wendy. I was waiting on her to confirm my appointment when she became insistent that I answer her question. any person who heard the statement would know what the rules are because she just said them. However, instead of just making the appointment, she decided to blacklist me because her entitled feelings were hurt. I hope the "family " owned business appreciates the loss of business. #casinhand #customerserviceisdead #disabledvetneedsairnotattitude

I will highly recommend using Carolina Air Care for your next installation or maintenance. They are from beginning to finish; professional, reliable, competitive and overall a great company to deal with!

After 4 visits and $390 in parts that did not fix our heating system, I was told by the office manager that the final diagnosis for repairing the system was to spend an additional $550 on a new control board, air handler and replacement thermostat. The owner would not speak directly to me about all of the issues we had, so I said I would not work with them.

I hired another HVAC company to come out 2 days after the final conversation with Carolina Air Care, and he correctly diagnosed the issue as a 3 amp fuse in the control board that was extremely loose. All he had to do was crimp the connector where the fuse is inserted to make it really secure, and the system has been 100% operational since. I called Carolina Air Care while the other HVAC technician was at our home and said I wanted to discuss a refund for the parts I totally didn't need.

I was told the office manager would call me back, and she has failed to do so. I am filing a a dispute in small claims court due to the fact that the owner is not willing to do the right thing and refund me my money. I'm attaching a picture of the fuse that was loose and was fixed/tightened.

Larkin was our first point of contact who happens to be very pleasant and service oriented and knows the HVAC industry quite well. Mike was the estimator and also does quality control after the install. Of the estimates we received, Mike was the most knowledgeable and gave us a fair price. Daniel and Doug were the installers and did a fine job. Wendy in customer service registered our equipment with Lennox and also filled out the paperwork for Dominion Energy so we could receive a rebate. Highly recommend this company and will use them again to replace our other 2 systems when needed.

I was recommended Carolina Air Care by a neighbor. Their quote to replace my HVAC system was one of the lowest, but you're not getting shady service or cheap equipment. The technicians were professional and had my new system installed in a couple hours. I've been really happy with the new system. I highly recommend Carolina Air Care. Service: Install AC

I got a number of competitive estimates. These competitors were all over the board. By far, Carolina Air Care represented the best value. They were easy to work with, price competitive, responsive, on time and their follow up was great. I would recommend Carolina Air Care to a friend. Services: Heating system installation, HVAC duct & vent installation, Install AC, Install thermostat

Reasons for a 5 star & will use them again: * Friendly and professional customer service when calling the office. * Our AC technician, Chris, was great. Called prior to arrival, wore booties over his shoes, was friendly & professional, very thorough, answering all questions with a smile, and wasn't annoyed by my 4 legged babies barking ( big plus ). * Great value from a company with excellent reviews. Plus my in-laws use them and came highly recommended. Definitely give them a call for your heating & air services!

Carolina air care did an amazing job at my house. Their prices beat all of the competitor's prices. They showed up on time and they replaced my whole hvac unit in about 3 hrs. A few days later, they sent out someone to verify everything was installed properly and in working order. I would highly recommend. Service: Heating system installation

Straight and to the point. They do quick and efficient work at a good price. I had an issue a couple days after install, and they came right out and had my HVAC up and running as quickly as they could.

They were very professional, fast, responsive, and provided great service at a great price. High quality equipment.

I bought a Lennox system from them 4 years ago. It has needed repairs 3 out of those 4 years. Our AC has been down for two days now. I called, got their answering service. Was promised a call back, none received. I sent them a message from their website, no return contact. Done with these clowns.

Customer service was excellent. There was no high pressure selling. We were given estimates for two brands and everything that was included. the install went great and the system was completely checked out. I would recommend Carolina Air Care to anyone.

I contacted to ask why our furnace/air handlers in the attic have seismic bracing. I'm a home inspector and noted in my report that it was missing on a home I inspected (I knew it was required but wanted to ask a specialist, I'm not an HVAC technician). An agent argued that it was not required. Long story short, customer service at Carolina Air Care called me within five minutes to help me out and re-affirm it's because of the seismic zone we live in.

It did nothing for their bottom line to call me back but they did. When I eventually need HVAC work (or when my clients do), I know which direction I'm going. Thanks y'all!

I did the research before selecting this top rated company in my area. After the completion of the install, I fully agree with all those people who gave them a top rating. In a tight crawl space, the install team did a complete removal of all the 54 year old ducts, installed new ones and also removed a 15 year old system and installed a new energy efficient system in 3 days. I could not have asked for a better deal and a better group of people to work with. My home is so much more comfortable. thanks to all the good people at Carolina Air Care.

I was hesitant on choosing Carolina Air Care at first because I received multiple quotes and everybody gave their opinions why their installation was superior given their higher price for the same product. The installation itself went very smoothly, in and out in a day. I decided to wait over a year to write a review because normally everything goes smoothly...then downhill after the first year. Fortunately this is not the case.

There were a couple gaps in the attic where the seal and tape had come off, both times I call the company and was set up almost immediately with a date and time they would fix it, free of charge as it would have been an installation issue. I'm very happy with the customer service as well as the workers I've been able to meet so far. Their pricing is unmatched. Highly recommended.

We needed to replace our heat pump before summer began so, I called around to get quotes from several heating and air companies. I was in the hvac business for several decades myself so, I know quality work and reasonable pricing when it comes hvac. I was really impressed with Carolina Air Care's installation, customer service and reasonable pricing.

The other hvac companies that I received quotes from are taking advantage of people during desperate times. The other companies prices are too high and the quality of work is probably just as crooked. Carolina air is a great company with reasonable prices, super customer service and honesty. I would recommend them to anyone. Anthony H.

We needed to replace our A/C. Carolina Air Care was by far the best price we were quoted from 3 different companies. They did a phenomenal job. Very knowledgable crew, very thorough, on time, professional and honest. The unit actually cost 300 less than the price they quoted us, talk about honesty. They may very well be one of the last companies that have integrity in the A/C business.

The whole experience was flawless. We will be using them from here on out. Thank you Carolina Air Care, we saved enough money using your company that the family will be going on a summer vacation.

Called for an estimate to upgrade my heating and air. He was on time and stayed about 30 minutes and was asking good questions and gave me a great estimate. They came next week on time and worked hard and did a good job. Really recommend them.

Great Team and care in replacing my HVAC. Professional and smooth process from the beginning. Highly recommend Carolina Air Care.

They were incredibly quick, efficient, and clear cut about everything we were getting. We've had our new system for 7 months now, and it's working great! Highly recommend their service!

Chris, Tony, and Doug did an outstanding job replacing my 2 HVAC units. They called to confirm, were on time, and cleaned up after installation. The guys were very professional and explained the new units operation. I highly recommend

As they say you're "supposed to do, " I got three independent quotes to replace my 15 year old split unit heat pump, etc. Carolina Air Care started with the most thorough estimate of the three - Jake really seemed like he knew what he was doing and was serious about making sure he spec'd the right equipment and anticipated all potential costs, including moving a hot water heater.

In the end, they didn't need to move it, and reduced the estimated cost in the final bill. Then I sat on the estimate until my system went out six months later (as one does)! Spoke with Larkin on a Saturday morning, scheduled replacement on Tuesday, and received a call back that the estimated price would remain in effect - which was nice. And more importantly, it was substantially lower than the other two quotes for a top tier system. Mr. Jack and his crew arrived on Tuesday and completed the job very efficiently and professionally.

Good work, tested the system, they were thorough, cleaned up, and were very communicative throughout. Dave returned the next day for a Quality assessment and he was awesome, too - gave me all the information I needed (and more) and helped me fully understand the system, operating it, and maintaining it. All in all, I really can't ask for anything more in this type of transaction - I give them an A+ and recommend them to my friends.

Excellent, reasonable, professional crew, highly recommend them. I looked at many companies, and chose them for the above reasons.

After having two other competitors come and give us quotes on replacing our A/C unit. By far Carolina Air Care was the leader of the pack and did not fail on giving us quality service. They was in and outbon no time and best of all they did not go over their original quote. I will keep them at the top of my list for future work and continue to recommend to others.

I hope you end up impressed if not more as were! Update: Just had my upstairs unit replaced by Carolina Air Care. Once again they were willing to do the work over the weekend with no extra charge. Great customer service and work done top notch again.

We have had a great experience with Carolina Air Care. We had a complete new system installed., and found them to be competitively priced. They were easy to reach and quite helpful in helping us determine which unit, etc. was right for us. They showed up promptly as scheduled and were courteous, respectful of our family and property, and very knowledgeable. They have earned the 5 star rating and we highly recommend this company!

Carolina Air Care did a great job after being called out for a second opinion. They confirmed and advised that it would be better to replace the system instead of repairing the leak in the coils do to the age of the unit. Their price was inline with what I was looking to pay and the service was professional from everyone I spoke to over the phone, online, and in person.

We were also appreciative of them providing freon in the old AC unit until they were able to come out and make the repair. It was also great that they sent someone out 3 days after the install to review/check the installation was done as required and answer any questions we might had. Thanks Dave!

Elite 15 seer XP-14-036 installed 7/2/18
great installer crew (Chris & Tony)

Thousands of dollars to replace AC unit. 4 hours after replacement, AC stops working. Nothing like coming home to an 83 degree home after traveling cross country and getting no response.

I have been a customer for about 4 yrs. now. From servicing my old unit to the installation of my new unit, the service can't be beat. Their staff is friendly, knowledgeable and very professional.

Carolina Air Care just replaced our complete heating and air conditioning system. We were very pleased with the quick service and communication from Carolina Air Care. Workers were very careful and worked efficiently. This is an excellent service that I would recommend. They installed the new unit within one day and the inspector was there the next day. We really are enjoying our cool house. Bill C.

Horrible customer service. The person on the phone was very sarcastic and even a smart ass when asked regarding the situation. When I called back to talk the owner, she stated it was her. Proceeded to ask what I would like to happen, I asked her to stop with sarcastic remarks and smartass rudeness amd she said, good luck finding someone, never call my office again and hung up on me

We wish to commend the entire office and field staff of Carolina Air Care for their excellent service during the recent purchase and installation of our AC/Heater Unit. The office staff was punctual and courteous and provided all information in an efficient manner. The Sales Representative/Technician was extremely knowledgeable and spent time to explain the entire process in detail.

We were extremely impressed with the installation team. They worked very efficiently, were very courteous, cleaned up after the job was completed and appeared to know exactly what they were doing. David, the supervisor who came after the install to inspect the work was very proficient and professional and explained how the system worked and gave us good advice on how to get the most efficiency from the system. We are very happy that we chose Carolina Air Care and would highly recommend them It was a great pleasure doing usiness with everyone from Carolina Air Care.

Carolina Air is great, I wouldn't call anyone else. They are responsive, on time and don't break the bank

UPDATE (11/2107): After having our unit in for a year now, and just hiving this systems annual maintenance and our other unit to boot, here are my thoughts. The annual maintenance apparently does NOT include cleaning of the coils and only using their multimeter and gauges to check the values. Why wouldn't you clean the units as part of the maintenance? Secondly, our 10 year old second unit was identified as having a failing dual capacitor, because the voltage was lower than expected.

The tech recommended replacing it for $280. I felt that this was very expensive, and told him that I would think about it. He said he could offer it to me for $249 during maintenance, but I declined. I went online and looked up dual capacitor for my model number, and the part is only $30! I understand that they need to charge for some labor, but $250 profit on a $30 part seems ridiculous!

This is on top of a $79 maintenance fee too! I ordered the part and replaced it myself (took 5 min), and is working great. The service guy was only there for about 20-25 minutes to service two units. As a result of everything, I'm lowering my review from 5 starts to 3. ORIGINAL: Carolina Air Care was the third company to quote on a replacement HVAC unit for our home.

Not only were they the most thorough and friendliest, they were the cheapest to boot. The install went off without a hitch, and everything works very well. We couldn't be happier.

I had a complete HVAC system installed by this company in 2013. The installation experience was good and the representative said that he highly recommended the brand of unit , Rheem, that was being installed. A couple of years later the compressor unit developed a leak and I had them come out to fix it. It was the same representative that recommended the unit that fixed it.

While fixing it, he went on to say what junk these units were. Fast forward to 2016 and I am selling the house. The home inspector ran the simple check of looking at the required circuit breaker amperage on the condenser unit and comparing it to the breaker in the panel. The unit requirement was 35A and the breaker was 40A and it ended up on the repair list of the buyer.

I called Carolina Air Care and was not only patronized but discovered that they had a system for not taking responsibility. The peanut gallery in the back made a statement that they have no way knowing what we, the owners, could have done to the breaker in the last 3 years. Why would we go in there and change the breakers? They also demanded the home inspection report and said they would look at it and see about installing the breaker for $40.

The woman on the phone then went on to make a statement how home inspectors are always trying to pick at them but they are used to it. I even questioned their inspection checklist and they said that the only requirement on the list was to ensure the high voltage wires were tight. So they don't think matching it up is important. They also said that my install was a coupon special and would not include taking care of the breaker. I had no idea that I needed to check behind what are supposed to be licensed professionals. Or that my "coupon special" allowed for them to improperly install the unit.

The process from my initial phone call for an estimate to completion of installation was very straightforward and easy. All communications were timely and professionally done. All work was done as scheduled with a follow-up inspection to make sure the job was done properly.

Had my 3-ton system replaced. Carolina Air Care did an awesome job and were very professional. They didn't try to sell me something I didn't need and never once got into pricing or comparisons with other companies. They were very confident in their proposal and product. I loved having the quality install check done a few days after the system was installed. I know this is a cost to them to have done, however it is extra reassurance knowing it is audited by another individual. I would hire again.

Lots of good things about Carolina Air Care. Sales rep was no BS and told you what you needed to know. Everyone was courteous, polite, worked well as a team and showed up as scheduled. At this point all is as promised.

Quick, clean and conscientious installation. Polite, knowledgable during quote and quality assurance check. I highly recommend this company for any air conditioning issues and installations.

Love dealing with this company. Always willing to work around our work schedule and are prompt and efficient. Came to them after another company purposely grounded our unit and caused it to die. Will never use anyone else. They replaced or unit and we were happy. Got a call from the other company saying our unit probably died on us and they would come out and replace it. Was very happy to tell them that we went with someone else.

Needed a whole house redone. 2 units and new ducting in attic and crawl space. Carolina air care gave the best price. Now that the job is complete I am happy to say I will only be using them in the future. The installers, Daniel, Tony, and Page were professional and did an excellent job. Also pleases that they send out a technician to inspect the job aftermath is completed to test everything. Very pleased.

I am very impressed with everyone here. I researched a lot before picking somewhere to get a second opinion for my AC. From the receptionists to the techs, everyone was so helpful and honest. Paul and Chris did my install and worked super hard all day. They made sure everything was installed properly and made sure I was comfortable with the new thermostats before leaving.

Paul and Chris also made a great effort to make no mess at all.

A few days later someone else came out to inspect the work of the techs to be sure the unit was working properly and that it was installed properly. I really appreciate this type of service and would recommend them!!!

I had waited almost two weeks for my warranty company to fix my AC unit. After firing them, I called Carolina Air and they were out at my house within hours. They added freon to make me comfortable until my new unit could come in. Chris, Tony and Chase all came out on time the day of install and were fabulous. They were very knowledgeable and explained everything I needed to know about the unit, maintenance and the rebate process. Great job

The entire process from receiving the estimate, scheduling the work to be done and the day of install all were handled with the upmost professionalism. Jake the estimator was awesome, the installers started promptly and were very mindful of my belongings. They covered the floor under the work area, closed doors they opened....just top notch service. I am so pleased with them and plan to give Carolina Air Care all my business in the future. Thanks again for such a painless experience.

Carolina Air replaced my 3 ton Trane split heat pump with a Lennox Elite 16 for my 1750 sq foot home. The estimate was quickly performed and presented to me on site. Replacement and Installation was scheduled for the same week. The crew of two, Daniel and Tony, arrived promptly and started to work immediately. They worked quietly and efficiently until all work was completed.

Crew did not take any breaks and remove and replace took approximately 6 hours. The crew cleaned up and took pains to thoroughly explain the new thermostat. Quality Control inspection was scheduled at my my convenience for two days after installation. Inspection performed by David was thorough and he too took extra time to answer all questions regarding new thermostat. All contact with employees was courteous and professional. I will not hesitate to recommend Carolina Air.

Excellent job!! After getting three companies to come out for estimates on my 14-year-old Heat pump, Carolina Air Care services was the best for the money. They explained all my options in detail comparing units that best fit my homes requirements for a split-system. I had a 14 SEER Lennox system installed in less than one day. The installers did a fantastic job, very professional and personable.

Protection to my floors and totally cleaned up everything after the job was completed. CAC came highly recommend by word of mouth from my neighbors and I am glad I choose them for this new system and installation.