Green Air, Inc.

I'm exhausted about this. We had our Mitsubishi Split System installed about 2 years. Not by this company, but one that I trust. Since then, Green Air has been here 4 times, sometimes on time, sometimes not. Sometimes calling ahead to let me know when they'd arrive, sometimes not. But every time, they've run diagnostics, looked for leaks, filled up the system, explained the problem differently each time, charge me hundreds of dollars, then leave only to still have no heat or cooling.

We've had to move in with our parents house multiple times just to bare the summer heat or winter cold. This last time was no different. They told me the last guy got fired, the system we have is prone to failure anyway, and still charged me $350 without actually fixing anything, saying they'd just have to reschedule. I asked if there was anyway we could receive some kind of discount, since it's not like we caused the issue.

The answer I got was "talk to management, but they'll say no." I'll probably get some response from them now since I'm writing this review, but if you're a potential customer just consider my experience. I'm going somewhere else.

Green Air has serviced our HVAC systems for the past few years. They are very responsive, techs are professional, and fees are reasonable.

Green Air performed the service on our office AC Unit. The technician was on time, respectful and precise. System blows so cold now the ladies in the office are wearing sweaters on an 83 degree day. lol Nice doing business with a local company. Thanks Green Air! Sincerely, Mac

Do not hire this company at all. You will regret it like i did $879 later. I watched them how they worked in every room of the house. The technique on how they clean the air duct is not effective at all. I don't think the little hose with not to much pressure of the air will push all the dirt and dust from all upstairs bed room all the way down to the basement.

I keep asking the guy that was working upstair in the bedroom if he sure that it will pushed all the dust because they did not even open the vent they just inserted a tiny short little tube inside the vent in the beginning of the vent and little air pressure coming out of that tube. After they left my heater stop working. It just blowing cold air not heat i noticed that it was so cold in my house this was at 5 am so so i called the office as soon 8:30 comes, nobody seems to find our our name on their record.

We never service you. After 3 calls they finally found our record, explained to them the heater stop working right after the service was done in my house. He told me that it was working when they left my house, i told him it was blowing cold air yes, but not heat so he told me he is out of town and will have his supervisor call us back. Waited all day but they never call us back so i called someone to come over to repair our heater because we have two babies in the house and tis freezing. I will not recomnend this company at all.

GreenAir sent Lynn out to repair our heating unit. Turned out to be a bad thermostat. He replaced it, programmed it and we have HEAT! He was courteous, professional and friendly! Got the job done in record time. Fantastic family owned company that knows how to keep their customers happy! Service: HVAC system maintenance

Been using Green Air for ever 12 years and have never been disappointed. The AC went out over 4th of July weekend, called first thing Tuesday morning and they had a tech out same day by 2pm. Jonathan called first and gave me a 45 min ETA. Found the problem immediately, bad main board. Jonathan made some calls, found the part, drove an hour to get the part and came back to install it. Jonathan had me up and running for far less money then I was expecting. Thanks Green Air!

I had a brand new Trane unit installed by Green Air 4 years ago. From the very beginning it had issues with smells and water accumulating in the drain pan. I called Green Air to fix these issues and every time they would come, they cut parts of the draining pipes, other times they would add the pipe back, long story short, the problems were never solved.

Not to mentioned that during the installation they meant to drill a hole from the attic into the upstairs hallway for the thermostat but they went through the ceiling into one of the bedrooms and then they left for lunch leaving me to discover the hole when they were gone. My husband and I fix the hole later. They also charged me just to physically move one of the compressors in the back yard ~$800 without installing it for the second unit we have, which was not what I expected when we negotiated the price.

After many calls and a lot of frustration I still had to pay $500 just to have the compressor moved to the back yard. I would not recommend this company, too many loose ends and head aches for a $6000 install that should have given us peace of mind.

Jonathan saved us $16,000 by finding a problem that only costed $180.00, instead of repairing the whole unit. That's Professionalism and looking out for the customer! Services: Repair AC, Repair heating system

What a wonderful experience! On the hottest day of the year they came before 9:00 am! Matthew and Jabelle were super, professional, knowledgeable, and informative. They identified the problem with our HVAC unit, fixed it, and set us up for a maintenance program. Very pleased with the service we received from Green Air Inc.

Richard did a great job diagnosing the problem with my AC and then replacing the coil. His demonstrated 40 years of vast knowledge and experience gave me confidence that the job would be performed correctly. Felicia quoted accurately what my responsibility would be so there were no surprises when it came time to pay the bill. I highly recommend them.

I just had an emergency service and I can't say enough for how amazing the service we received. Within an hour of calling Richard arrived and within 40 mins of his arrival he had fixed our furnace issue! We will certainly recommend green air in the future. Service: Repair heating system

Green Air was so wonderful in taking care of our AC issue in the middle of the summer heat. My husband and I were extremely impressed with Matt. He was very patient with my husband's questions and provided the best options for repair or replacement and scheduling. My elderly mother was visiting when Green Air arrived (on time!) as scheduled and said that in all her years she has never had an experience with a contractor/service tech that was as professional and polite as Matt. Thank you Green Air for being the best!

We had a maintenance agreement with another company when they came out they literally spent 15 min doing a PM service and then tried to sell me a new system. They didn't even flush the outside of the unit. I called Green Air and they spent over 1 hour cleaning and servicing our system the way it should have been done to begin with. The Techs were great and explained everything - no reason to replace my system at this time it is working so much better now that they serviced it. I highly recommend them!

I saw a guy in a black "Green Air" car help a stranded family push their car on rt 1 to a gas station. Good job young man, the world needs more people like you. I hope this reaches the right people.

Couldn't be happier with Green Air service! Very professional, knowledgeable and courteous service. Special shout out to Matthew Downey for being so knowledgeable on geo-thermal systems.

Green Air is the best. I have used them for all heating and air needs for several years. Their technicians are very knowledgeable, always able to diagnose and correct any problems. They are also very professional, pleasant and well mannered. I recommend them to anyone needing heating or air services.

I had my solar hot water heating system flushed by Green Air. They called ahead and were on time. Very pleasant and knowledgeable technician. They knew what they were doing and everything is working great. I had difficulty finding someone to do this, so it is a relief to have it done.

Green Air is the best HVAC company in the Richmond region. They converted my old oil furnace over to a Trane electric heat pump with a brand new air handler and all new duct work about 3 years ago for an extremely reasonable price (I received quotes from 8 other service providers). Not only was the initial HVAC conversion and installation top notch, but their service technicians are fabulous to work with during my routine spring/fall maintenance check ups. I'd recommend Green Air to anyone looking for installation and/or repair on their HVAC system.

I've been using Green Air for the past 2 years, their crews show up on time, they are polite and professional and even more so, their work quality and craftsmanship is far superior based on experience. We leverage Green Air for bi-annual maintenance (2 stories) and for emergency repair work to address plumbing issues that affected our upstairs A/C resulting in overflow, for which their prices are reasonable and again. CRAFTSMANSHIP.was superb. Lastly, their customer support is amazing, charming and just downright pleasant! This review is coming from a California transplant to Central Virginia :) Highly recommend and will continue to do business.

We called in the morning to schedule a standard maintenance on the AC. The guys showed up two hours later to start service. Spencer and Greg were the two most professional men we have come across in a long time. They were proud to do their job, took their time, and walked us through every step as they performed. They were very open to taking on more projects even though they weren't scheduled to do them originally. We would love to give these two guys more than 5 stars if it were allowed!!! Thanks guys and Green Air for everything you have done! We'll see you in the fall.

It's Saturday and we wakes up to a cold house. Green Air's weekend on call guys showed up with a smile and got right to work. It didn't take them long to sort out the problem and get it fixed. In the process they put new batteries in the control panel, re-programmed it and cleaned out a wasp net from the vent pipe. The house is now warm again and we're thankful to be on their maintenance program.

We can't say enough good things about Green Air and the entire staff. If you want a company that stands behind their work and shows up whenever there's a problem, call Green Air here in Ashland, VA

Solid technicians and quality work. Had a young gent come out and replace an AC coil just before summer started. Now that its really hot outside, I can tell he did an excellent job. Prior HVAC company never seemed to seal the system correctly, and even after hundreds of dollars and multiple visits, it still suffered in the summer heat. Green Air has my AC running perfectly!

No leaks, no hot, moist air being pulled into the system. Maintains the temp I set, something the prior guys never got right. Cost was inline with normal HVAC services. Overall, a good value for the money. They will continue to get my business.

I was very pleased with the level of service and professionalism we received from Green Air. Joey even offered to come out on a Saturday morning to address an issue at our place of business. He was really quick, efficient and explained everything to me so I could understand what he was doing.

I am the Office Manager for a company that specializes in working with property managers and realtors. Suffice it to say, service work is a must. I have been using Green Air for maintenance (and installs too!) for the better part of two years - almost my entire time with this company. They are on time, courteous, respectful, insightful, delightful! Bryan P. Is one of the greatest technicians I have ever encountered. Jessica is a delight to work with and Felicia's response times are incredible. Give them a call, you won't be sorry!

Green Air is the best! They are kind, always on time, environmentally friendly and most importantly, HONEST! Being a young female (sad but true, this happens) I've had experiences with other local HVAC companies trying to sell me features I already have (an auto shut off feature on condenser tray).something like that would never happen with Green Air, they are a good, honest company and I wouldn't trust my system with anyone else.

Last summer our AC broke on an excruciatingly hot day and we were miserable! Green Air was able to come out the same day we called and got it fixed quickly. The office staff was very friendly and helpful. The technician was polite and extremely knowledgeable. He was able to fix our issue in a timely manner and answered all of our questions in addition to giving recommendations on how to best keep our unit running at its best. I was very impressed with the customer service from the company as a whole and will be recommending them to my family and friends.

I highly recommend Green Air! I came home from a two-day business trip to find my heating not functioning and my house at 50 degrees in February. I called the after hours service number and even though I wasn't a customer at that moment they came to my home anyways. They weren't able to get my furnace started that evening, but they put in a lot of extra work the next day to find the part that I needed for my old furnace (gas fired).

By 4:30 p.m. the following day they had located the part had it in the repair man's hand and we're on their way to my house. The original Factory estimated 5 days to get the part to us. So finding it and having it in less than 24 hours was pretty remarkable and I very much appreciate their efforts. My home is now nice and toasty, and will definitely be using them again for future endeavors. Thanks again!!

Great service: I contacted them late on Saturday and they came early Sunday morning; AC was back up and running in less than a day, even on the weekend!

Today Joey and Josh came to fix one of my machines. They were very lrofessional and solved the problem very quickly. I stringly recommend them.

We have been a loyal Green Air customer for the past nine years! Joey and Bryan are usually the technicians that service our home and they are always punctual with the quality of their work being top notch. What spurred me to write this review was how impressed my husband and I were with their sales and estimating team. We are getting ready to build a new house and ultimately decided on a geothermal system because of the effectiveness and long term cost savings such a system provides.

However in making our final decision we had a slew of questions on the ends and outs and benefits/disadvantages and Matt Lee was always willing and able to knowledgeably answer those questions. What we liked most was that we never felt pressured into choosing the more expensive route of geothermal, but that Green Air genuinely wanted us to have the tools and understanding to make the best decision for our budget whatever the end outcome may be. Green Air is superior in understanding their customer's needs and I would recommend them to anyone!

Joey just left my residence after correcting an exhaust fan issue under warranty. I found him to be very friendly, professional, and knowledgeable. He is an excellent representative of Green Air who I would recommend to friends and family.

Norman came to my apt that I’m moving out of that of course my dog and husband stained all over the place and did an AMAZING job getting all of the stains out!! He even called and texted to let me know he was stuck in traffic and would be there in a certain amount of time..I was working of course so I call my mom before that ten minutes and he was already there!! Very efficient and professional thanks for your awesome hard work Norman!!