Gore Heating & A/C, Inc

Great service! They installed a new ac unit for our home and were totally professional. Would recommend for any ac repair or replacement! Services: A/C system repair, Heating system installation

The entire team at Gore was professional and efficient. Nick walked me through every step of the process to remove and replace my gas fireplace. I went from a vented firebox to an unvented firebox and it does exactly what I wanted. Heat up the entire house! I will definitely use them again in the future. Services: Heating system repair, Heating system installation

Gore Heating and A/C is a great company. They have assisted my mother on a couple of different occasions and their service has always been wonderful. I highly recommend them for all your heating and A/C needs. Service: Heating maintenance

We had our gas fireplace looked at for a repair. We were initially told the consultation alone would be $90. The repair person came out and said the logs were too old to be repaired. He was very professional and quoted us what the replacement would start and and then didn't even charge for coming out. Highly recommend and will use them for the replacement.

Very helpful when placing my order for fireplace insert. With me being a senior citizen it was nice to have someone that took the time to help me get the right insert.

This company is hands down one of the top services in the entire Fayetteville area. I live in Sampson county and they have never once hesitated in coming out and fulfilling all of our requests. Honest and reliable! Services: Heating system installation, AC repair, HVAC maintenance, AC maintenance, Heating maintenance, AC installation, HVAC repair

Paid $14,000 for duct work and new gas pack system. Within 3 weeks it would not come on. They had some “training” in another state and couldn’t come out until 3 days later. I had to buy a window unit and when I called to discuss what would be done about this I was told “it just happens”. They literally claimed to have NO ONE that could help us in the whole company.

I also found that they scratched my floor when taking the furnace out and Mr Nick said he’d have someone out to look at it but STILL months later hasn’t sent anyone. Terrible, will never use them again. Also gave us new vents in the bathroom and claimed they were automatic yet they just run and run. Not once has it every turned off on its own. I used BASS the first time and had none of these issues. Should’ve stuck with them.

Mr. Gore was personable and efficient. He quickly determined the issue, made the various calculations and sold us a new ac unit! We are in our 70s and not well, and he is providing window units until the installation of the unit.

Critical: Responsiveness Been waiting over 3 months to receive remote no follow up and rescheduled twice and scheduled for today. No show no retuned calls. Paid in advance and still have not received service or part installed

Nick was great as always! Personable, thorough in his work, and professional! Very trustworthy and prompt in responding to any emergency! We have been thrilled with the service provided by Gore Heating and Air over the last decade, and that is why we will continue to give them our business! Service: AC maintenance

Called last minute and the guy rushed his lunch break to over to help me out with a quote. Lovely man, very helpful, gave explanations & allowed the opportunity for questions. Excellent service.

Hands down some of the most honest helpful people in town. Its a shame that shady landlords and there workers would try and pretend to be another company Thank you Nick and Gore staff for being undurstanding.

Gore HVAC installed our new cooling system and gas log fireplace. Nick is wonderful to work with and his crew is professional and clean. Issues were quickly resolved. The office staff is friendly and responsive. The project was on time and we are very pleased with the results!

As a new resident to Fayetteville, I called this company to inquire about a gas fireplace and to have a gas line installed forl a gas stove. The first appointment was cancelled, due to illness and I had to recall to reschedule. They would not look at the fireplace and said I need a new one. (I just had it repaired for $85.00). He went outside and measured for the gas line and said they would send an estimate.crickets.crickets. I guess they do not need the business. Never heard from them again.

Let me tell you about Gore Heating and Air. If you want a cheap unit installed to last you two years and die, they're NOT the folks to call. If you want something "rigged up" to keep you going another year, they're NOT the folks to call. If you want something for nothing, they're NOT the folks to call. ********* If you need new duct work that will properly distribute air in your home and last a long time, they ARE the folks to call.

If you want a competitive quote for a quality replacement unit installed, they ARE the folks to call. If you want good service from friendly folks, they ARE the folks to call. Gore installed new duct work in our home after another company ripped us off (as suggested by a handyman and then verified when City inspector came out). This was 10 years ago.

Never had an issue since. So when our entire central heat/AC went dead, we gave Gore (and 2 other companies) a call and received a quote. Gore was the middle quote, but we felt best about them as they answered all my questions and explained, with patience, the pros and cons of each option. We have now had the unit one year. I've called them three times since with an issue.

First time, someone was out within 24 hours and it was something stupid I was doing. Second time was when gas ran out (my fault) and it was frigid! They quickly walked me through steps for AUX heat temp change in settings. Third time, last week and they're sending someone to check on unit noise next time they have someone in area. Now who does that?!

What company will work with you to save you money on a service call? After spending thousands of dollars with a company, it's refreshing to be treated with good service after the purchase.

I too should have read reviews prior to calling them. My air handler stopped working, called them on a Monday morning, repairman didn't arrive until 5:00pm. He didn't have the part on his truck. Had to be ordered. Fast forward two days and I had to call them as to the status of the part, was informed that they wont order W/O 50% payment. Paid, scheduled Friday, was called on Friday, they cancelled my appointment for that day, next on Monday, was called again the received the wrong part, Tuesday is the day.

It just got fixed. The company has terrible communication skills, they obviously did not have the part on Friday or check to see that it is correct. Leadership does not set priorities, my repair took 15 minutes to fix, repairman didn't arrive until after 4 pm, although courteous and efficient (repair took Ten minutes), wasted a day off to wait. No consideration for their (Now One Time) customers. Wish I could give them half a star.

We should have read some reviews before hiring them. Awful craftsmanship, ridiculously slow when fixing their mess, the wrong unit was installed, then after finally installing the second and right one, the unit leaked all over resulting a damaged ceiling less than 10 weeks after installation. Save yourself time, money and headache, go somewhere else. Better business bureau is next.

Yes!!! Always professional and friendly. So pleased to have our technician Marvin McGill here today for our maintenance work. Great conversation and our AC has never been so quiet!! Thanks Marvin!!

Great customer service! The tech, John was a really nice guy. He was really helpful in teaching us out to turn on our new gas logs.

Today Daniel Hughes, from Gore Heating & A/C did a semi-annual maintenance service on my heater. It was not giving me any trouble at all before he arrived and this was just a scheduled checkup. When he left the house temp had dropped 4 degrees. I thought that the unit having been off for a little while on such a cold day (20+ degrees) it need some time to get back to normal. Hours later it had only risen 1/one degree and was still 3 degrees below the setting.

By the time two other techs arrived it had risen 1/one more degree but it still wasn't right. After a bit of work they said they found a wire loose/off (I'm not sure which) that the first tech was responsible for. Immediately after they left the temp was fully back to normal! I knew when Mr. Hughes left he had received a phone call about a family emergency.

He had stayed about 15 minutes after that call, so I don't feel that was a good excuse for the problem his work caused. Of course his mind was probably elsewhere but he had a responsibility to completing the job correctly. I am grateful that Gore Heating and A/C, who installed the unit and I have used for over 10 years, sent techs out within an hour of my request for a second visit. This review is being done at the request of a text message I received from Gore.

These people are garbage! I called to see how much they charge to come see what is wrong with my gas fireplace and why it won't light. They tell me it is $70 for them to come out. Between that charge and their Google reviews I decided to give them a try (another company I called was $75 to come out). The technician gets out here and literally does not know the first thing about a gas fireplace.

He calls someone, they give him something to try. He tried that, calls back, gets another step to try. This was the entire process. Then he tells me they will have to replace the entire unit. To top it off, he gives me a bill for almost $160! I talk with their manager, who supposedly talked with the owner, they refused to make either the bill right and stand behind their $70 price they quoted me or offer to send another technician who may actually be qualified to work on these units.

These people suck. I'll go without a fireplace before giving these incompetent thieves another penny. UPDATE: 11/12 they've had a few employees post reviews now just after mine in an attempt to give them a better image. How about you be honest on your prices and provide competent service.maybe THAT would give you legit better reviews.

I bought my 18 SEER HVAC from Gore. Over the past 9 ½ years it has provided good service. The key is to have a service tech come out to inspect and service the unit in the spring and fall. Richard has proven himself to be the one to call. I believe others would be wise to give Gore and Richard the opportunity to provide quality products and services.

I have used Gore Heating and Air for both my business and home needs for almost a year now. They are responsive, fair priced, and their crews are wonderful guys who are respectful of women, and genuinely care about their customers and the job they are doing. I've needed some extra help moving some of my bakery equipment and these guys showed up at a moment's notice to help with the heavy lifting. I highly recommend Gore Heating and Air and will be a customer for life. Thank you, guys!

I called on a Sunday for my business and Nick came out within the hour and had the unit up and running again. I would definitely recommend this company. I have used a couple different companies for my businesses needs and they will be my go to company for heating and air from now on. Great job!

For anyone wanting work done on your fireplace, call someone else. the guy took one look at my fireplace and said I had to get a bigger tank and he wasn't going to touch it until I did. So to try to save the trip and my money. I asked him to take a look at my heating system to make sure it is running okay. He climbed my ladder to the attic poked his head up and said, yeah it looks ok. all he did was look.

So now I have to pay this dude that refused to touch my fireplace and didn't even glance at my heating system. It cost me $75 for him to climb halfway up a ladder. please do yourself a favor and call anyone else but Gore heating

They came out and fixed my a/c. No longer have cooling issues. The service personnel have always been professional when at my home.

During one of the hottest times of the year I came home from work and it was 88 degrees in my house! Gore Heating & Air was able to squeeze me into their very busy schedule the very next morning and took care of the problem. So thankful they were able to help me! They did a GREAT job!

Warning: Rip off and poor customer service! Gore Heating & Air-Do not do business with them! Called for them to service my fireplace: 24 mins worth of work $181.17 to blow off the logs w/ nitrogen. This was after I was told the at the point of making the appointment that the call would be $70 service call and additional for any parts. NO PARTS, 24 mins of work and a bill for $181. Talked w/ owner of business who was extremely rude (Harvey Gore) stated if I didn't want to pay the bill he would turn me over to collections.

Also told me that "he may have made out ahead on this one (me), but he may loose on the next one". I have never been spoken to in such a manner. Then proceeded to tell me, "We'll, at least I'm not charging you for the guy he's training!" Do not do business with these people. they will mislead and treat you as if they have no concern for you return business. Mr. Gore was rude, treated me as if I was a child w/ no common sense. Worst customer experience I've had.