Academy Air

Amazing! I've never used Academy before, and called them for a plumbing issue with my water heaters (non-emergency). Ethan F. came and instantly impressed with his professional manner, politeness, and obvious knowledge. In addition to addressing and resolving the main issue, he also investigated and resolved several other minor issues and questions I had. I have full confidence in the work and services he performed, and absolutely recommend his services. Wow!

James "Jim" Hoefner arrived promptly at my home to repair my bathtub's hot water faucet. I was immediately impressed by his personable demeanor and the attention to detail of wearing his floor savers to protect the quality of my floors. I have two small dogs and he immediately greeted them and made their day by petting them and even throwing their toys when he was brought them.

He was incredibly courteous and first asked me to show him where my whole home water shut-off was. He explained the entire process of the repair and presented me with multiple options to ensure that I understood everything before any repairs were completed. Academy Air's professionalism, client-first values, and straightforward pricing were all embodied by Jim and I would highly recommend their services to anyone I know or anybody looking for superior service.

On 05/25/22, I had scheduled well in advance for the AC spring tune up for today and wanted morning scheduling, since I had a prepaid maintenance agreement. When I called, they said they would try and made a note that I would be scheduled between 8am and 10am, but it was still not a guarantee as to the time. Today at 1pm, I get a call telling me that they would not be able to provide service today, since they had emergencies and the earliest they could schedule would be August 3rd.

I explained the same situation happened in the fall but I had to call them after 4pm only to be told they would have to reschedule at a later time for the fall Furnace Tune Up. Same scenario today, wasted most of my day waiting for them to show up only to be called at the last minute and get canceled. I asked the young girl to help me understand. is it you're short staffed or overscheduled?

The girl tried to explain they had emergency calls with the recent warm weather. I told her we only had one week of warm temps and you want me to wait until August? She stated they are short staffed and are trying to hire more technicians and open appointments for Saturdays too and if they open appointments on Saturday, they would call me. She guaranteed that if our AC goes out for any reason between now and August 3rd, it would be repaired absolutely free.

I guess a maintenance agreement, scheduling an appointment & my time has no value to them. I paid for the maintenance agreement for preventative maintenance. Who wants to have an emergency if their AC goes out and hope they will be available? Perhaps I should request a refund for the prepaid maintenance agreement and move on to a reliable HVAC company. I have been with them for 4 years and they were fine. The last two appointments that were canceled is really giving me second thoughts.

Called at 10:04 and said they would be on their way soon. It is not 1:00 and nothing. Terrible customer service, unable to contact anyone that can tell me anything, they just say something must have happened to delay him.

Two GREAT experiences in one day! Frank Maxwell came out in the early morning and assessed the problem with my backed up kitchen drain. He explained everything to me in detail, gave me a quote for an installation of a new disposal and was professional and pleasant. He gave me the exact amount of the replacement and scheduled a partner to come with the disposal for installation.

In came Elijah Clark to the rescue. He was also professional and pleasant and explained the correct way to dispose food scraps, ran through the drainage cycle numerous times making sure it functioned properly without leaks. It was installed, I was instructed on proper use and he went the extra mile. Both men were excellent. I will definitely use them again. Caren S

Tony was very professional and informative. He explain what was going on and took care of the problem. I appreciate Academy Air getting me scheduled the same day because I was concerned about about heat not staying on. He (as well as the young lady I spoke to) recommend their service program which I decided to sign up for. Thank you for getting my HVAC system working properly. I have used them a couple of time over the years and it has always been great service. Highly recommend.

I am a first time home buyer and Academy Air has been great to work with regarding several repairs to the house. We've had multiple technicians to the house for different services and they are always polite and helpful with explaining what they are doing. Nicole is also so friendly and wonderful to schedule our services with! We signed up for the Home Care Plan in order to get a discount on services and it's already paid for itself! Highly recommend!

Ernest from Academy Air is extremely knowledgeable. Professional and upfront with pricing and labor of work. I had no water in my home and was told 2 times it was corrupted pipes. Ernest measured pressure and explained what my home should have. He fixed my situation and saved me from spending necessary monies on pipes. Thank you so much Ernest I am one happy customer

I woke up without heat one cold winter morning so I called Academy Air for some help. Their knowledgeable staff was able to help me make the right decision to replace my 25 year old furnace in an affordable, timely manner. The install technicians were also nice, intelligent, and had me back to normal in just a few hours. Services: Install AC, Heating system installation

James did an amazing job. He installed a new faucet on my bathtub he was very thorough, quick and he cleaned up after himself. From the moment he showed up it was all about professionalism. He was very upfront with the pricing and the procedure. I would highly recommend them to anyone.

Heads up with this place. Saw them on TV. They did get a great rating from B&B Took them over a month to get out there. The serviceman was supposed to clean the furnace, air cleaner, and humidifier. He spent forever downstairs then came up with THE SALES PITCH! Everything was working fine; so I didn't get it. Usually, repairmen just check your flames clean the furnace and off you go.

This guy went up inside the furnace and said pinholes in the secondary and we were so lucky to get it in time. Carbon Monoxide. I googled and what I saw was that people still hadn't exchanged their heaters that were 100% worse than mine. Pencil point size. He also said I should change out my air conditioner at the same time. He actually turned off my furnace and was leaving me.

I was so sick at the time. He never cleaned anything. I have an extended warranty and said I would check with them. The next statement from him was that he would give me a FREE furnace if he was wrong. Out the door, he went. I ordered 3 carbon monoxide monitors from Amazon. The warranty place said that is totally common on furnaces that are older than 3 years old. He said the man should have been looking at flames. Now they are calling me to see when I want my new furnace and air. Told them today do not call me back.

My complaint isn't so much with the system or the price, as it was the service. My system was installed last July. Was sold an upgraded system with the "sales pitch" of an Ameren rebate, one the contractor is responsible for submitting that I was quoted as totaling 500-600. They never did it. I called, texted, even called Ameren myself. For some reason, academy just wouldn't do what they say they would, after having used it to sell me on a system.

Not to mention, the tech they sent, who was roughly 300 lbs(I've been heavy too, no judgement) but he struggled to get in and out of the work areas and had to use my wall to hoist himself up and without embellishing a bit, his hands were disgusting and left streaks all down my walls. After he tracked mud through, he watched me sit there with a steamer and try to clean the mud and said " oh did I do that" without apologizing or offering help. Use anyone else. And hey academy, feel free to submit for that rebate if you feel up to it now, it's only been like 18 months lol

December 2021 Called Academy to take care of the plumbing issue that was referenced in the November call (below). Elijah came out again, and was actually able to witness the problem this time around. He was awesome in getting it resolved. I appreciated the details of the issues and the resolution. I also appreciate the tips he gave us on helping the system stay in good shape.

He brought honestly, sincerity, and a good amount of light-hearted humor to the whole process. Thanks again! November 2021 Called Academy to take care of a plumbing issue in my laundry room where the sink and laundry drain pipe overflowed several times. I had tried snaking it myself, but it didn't seem to be resolved. However, just like a car with a weird noise, the issue didn't present itself when Elijah (the Academy tech) was here.

He was friendly and knowledgeable, but ultimately didn't need to take care of anything. There was no charge for him to come out and inspect the situation. I appreciate that more than anything, as many places require you to pay a service call fee. I'll be calling Academy again for sure!

Excellent technician!! She was very helpful and knowledgeable! True professional. I will ask for her next time I call academy. Academy sent a technician out the same day I called. I was highly impressed. They were truly concerned that I didn't have heat even though the temps were only in the fifties. I truly felt cared for by this company. This was the first time using academy and I am highly impressed.

This is my new a/c heating company. Bethany told me that the company also does plumbing and electrical work . I will definitely call them when I need this type of work. Thank you Bethany

He came a little earlier then the appointment and was courteous. I felt comfort has he enter my home mask and covered shoes. Mason was very knowledge regarding the HVAC system. He was very friendly and pprofessional.

Elijah with Academy is hands down the best service professional to ever do work at my house. He was on time, very friendly and professional, and extremely knowledgeable. Elijah walked me through everything he was doing and showed me the results of each task he performed. Before Elijah showed up my drains would barely work and now they’re flowing the best they ever have since I’ve owned the house. Could not recommend him and Academy Air more for any drain issues you’re having.

I have used this company in the past at my previous home and when I needed an old ceiling fan replaced I thought of Academy Air right away. I called them on Friday September 3 and they were able to get me an appointment Tuesday September 7 between 8-10, I was extremely happy with how quick they were able to fit me on the schedule. Once Jacob showed up he was extremely professional and polite, as soon as we let him in and showed him the ceiling fan that needed to be replaced he went right to work.

He removed the old ceiling fan with care and arranged all the parts for the new ceiling fan and installed it perfectly! He was very through in his work, explaining how the remote worked and made sure all of our questions were answered. Thank you for a job well done! We will definitely continue to use this company for future needs.

My heater stopped working so I called them to take a look at it. They were really professional on the phone when I called to make an appointment. They showed up on time and in a professional manor, but this is where thing took a turn for the worst. After working on my unit for 10 mins, it was determined that I need a new heater. They tore the metal casing of my unit back because the technician was determined to prove that my heating element was cracked, but was unable to show me a picture of the crack in the unit.

They had another sales rep show up within hours to quote me for a new unit. Upwards of 5K for the replacement. Good thing I called another company for a second opinion otherwise I'd be out 5K for no reason. The rep from the other company just turned my blower motor speed up and that fixed the problem right away. This was six months ago and it's still running strong. Don't waste your money with this company if you are looking for a repair.

They are only in the business of selling new units, they don't care about repairs. Also, always get multiple quotes! I still had to pay the service fee for no repairs and an expense of quote. Also let's not forget they completely damaged my metal casing on the unit and now it looks terrible.

Disapointed! After purchasing a new Air Conditioner, Furnace and Water Heater they did a Maintenance Check on the Air Conditioner which is making a vibrating, rattling noise inside and a noise on the outside of the unit. The service people said it was just the way the unit works and if any work was performed to fix it it would void the warranty. The unit is only 3 years old.

Maybe we should have not purchased the American Standard brand, which they recommended. The service tech also said he would check with the owner to see if there was anyway it could be fixed without voiding the warranty and that he would call. It has been over one month and have not heard anything back from Academy Air even after giving a unhappy rating.

My opinion of the workers just sank. Previously they came out to do the air conditioner maintenance and said I needed to REPLACE my central AC. I ran into a financial problem which is why I was calling (see previous review). I had not turned it on and decided it was too hot not check out how well the old one still worked. It worked GOOD. So I hired another company to check it out, and they said my AC was FINE, and that there was NOTHING WRONG with it. I'm never hiring these people again. I was a long time costumer and they try this!

Updating this review to 3 stars because after talking with their service manager they ended up adjusting their price to a reasonable rate.

I posted the previous review on Saturday. On Monday morning a project manager from Academy Air called me and agreed that the $875.00 price quoted was way out of line. He said there was obviously a problem with their pricing data base and thanked me for bringing it to light. He was very apologetic for the mistake and gave me his cell phone number and offered to correct any problem that may occur with the Lowe's installation.

He also reinstated the service credit I had to use to pay for the incorrect quote. A final note: The Lowe's technician arrived minutes after my phone conversation with the project manager. He removed the old faucet and installed the new one in 25 minutes. He did an excellent job.

Expensive and didn't size the unit right when quoting. 5 days after they came back and said the factory is reducing pricing (seemed gimmicky)

I had a brand new air conditioning system installed in July. Since then I have had 5 service calls and of the month I've had the unit I've spent nearly a week with non functioning air. I've repeatedly expressed my frustration and today (after a 10 hr wait) another technician came out and once again has left without the problem being corrected. It's absolutely ridiculous that I've spent so much of my own time waiting for technicians and that my $10,000 unit has been nothing but headaches and hot air.

I will not only be not recommending this company, I'll be warning people that I know not to set themselves up for misery and hot flashes. This is not how I conduct my business and Academy Air should be ashamed that this is how they conduct theirs.

Updating my review from 2 weeks ago. They made things right. We appreciate that! Corey, our technician, was very professional, here on time and left us with recommendations for the future. He was extremely nice and very knowledgeable regarding HVAC and electrical. Thanks again for fixing this. Highly recommend this company for any heating and air conditioning needs.

I am a long-time customer who also subscribes to Academy Air's Extra Privilege Service (EPS). My EPS annual furnace visit today was perfectly fine, and the technician was very customer oriented. He identified an issue that could pose a problem later, specifically a noisy draft induction motor and a 12-year-old hot surface igniter. On 11/1/19, they sent another pleasant technician to replace the old parts in less than an hour. Academy Air really knows how to treat it's long-time customers.

The company is pretty responsive and show up on time but they are CRAZY EXPENSIVE. I thought I would be a lifetime customer of this company but it seems that something has changed with this company recently. They recently completed a repair on my water heater. The 1 hour of labor (if that) and $10 thermocoupler cost me $350. When I called to ask if the pricing was right the office told me they completed 2 other repairs (which weren't done).

I was promised a return phone call from a manager to discuss three different times and still, no return call. I would not recommend using them to anyone anymore unless you have a crazy emergency and you need a same day service call and money is not an issue.

We used Academy Air for a very irritating electrical problem with our bathroom lighting last week, and Phil, the electrician came out to do the work. Phil was so professional and knowledgeable about not only our bathroom lighting problem, but the electrical system throughout our entire house. Because of this experience we have decided to use Academy Air for all of our electrical/heating/cooling/plumbing needs. Thank you Phil!

By now you've probably have seen their advertisements on television but we've been doing business with Academy Air for over 15 years and can attest that the use of expert in their name is accurate. Replacement of hot water heaters, furnaces, air conditioning units and continued biannual inspections from Academy Air has kept us comfortably content in our home.

Everyone that we have come in contact with at this business has been professional, informative, as well as congenial. We can't praise them enough and highly recommend their services.

Dave Pitchers is an amazing GM and a great guy to work with. He truly does put their customers first and will work with you as needed. If you're in the market, give him a call.

Customer service was great - I called on a Saturday when my heat went out and they had someone out in an hour WITHOUT an emergency or weekend fee. They made me feel really safe with their service technician as the office and he personally called to let me know he was on his way. He was super thorough and extremely informative - and I liked that they are paid hourly not by commission so I didn't feel like he was a salesman in my home.

He made sure I understood what was going on before he left and made sure to handle all the nuts and bolts. He did have to order the part for me, but once I did my own research, I found the part was a third of the cost. This is typical in the field as you are paying for labor not the part, fortunately for me, I have a friend that is HVAC certified and could come put the part in for free so I didn't actually use Academy Air's services to install the part - but anytime I have an emergency or anything else, I will be returning to them. Great, friendly service, and I didn't feel like I was being cheated or used.

Recently we had a humidifier installed with a new thermostat. The thermostat is nice because we can control it with our iPhone too through wifi. House is much more comfortable now. The installer was friendly and helpful. Educated us on how it worked and showed us how to make adjustments through the thermostat to fine tune our comfort. Oh, and the technician cleaned up too.