Down East Heating & Air Conditioning is dedicated to providing the best possible comfort solution for your home or business. You can count on us to provide you with a system and solution that fits your unique needs. And since we have installed many systems in this area we have earned a reputation for doing the job right the first time! Since 1986, Down East Heating & Air Conditioning has provided families with the comfort solutions to fit their household goals and budget. Our team features dedicated, highly-trained HVAC technicians and specialists who care about your home's comfort and your peace of mind.
Services
Meet the team at Down East Heating and Air Conditioning! The technicians and staff at Down East Heating & Air Conditioning are a dedicated group of individuals, working together as a team to ensure quality work and customer satisfaction. Our team features dedicated, highly-trained HVAC technicians and specialists who care about your home's comfort and your peace of mind.
Since 1986 Down East Heating and Air Conditioning, Inc. has been providing families and businesses with comfort solutions that fit not only their lifestyles but also their budget. In 1986 Down East moved into an old oil company building that once was the home to Downy and Hurst Oil Company. As the Onslow County market continued to grow so did the staff at Down East.
If you need qualified HVAC repair and replacement services for your Eastern North Carolina home or business, turn to Down East Heating & Air Conditioning, Inc. You shouldn't have to settle for less than the best services. Our experienced, licensed contractors and specialists know how to diagnose any HVAC issue quickly and will provide expert recommendations and services for repair or replacement, depending on your needs and budget.
Choosing the right system for your new HVAC installation is crucial to achieving the ultimate energy savings and comfort in your home. However, the quality of the installation services is just as critical. At Down East Heating & Air Conditioning, Inc., you get the best of both worlds. Our experienced licensed contractors and specialists can help you select the ideal system for your property and perform the skilled installation to give you optimal results.We understand a new HVAC is a big investment.
Reviews (17)
Troy Hill
May 20, 2022
Down East heating and air conditioning charged me 895.00 for replacing an evacuation valve that was only 2 years old. Part was under warranty but labor for the 3 hours was about 300.00 dollars and hour. No way should this be even close to what I feel is a reasonable charge. They were responsive and fixed within a day but they installed system in new house and seems they should back the equipment that they service. I will not call them again and will never recommend them to anyone that I hear needs hvac service.
Wanda Howard
Feb 15, 2022
Down East installed a new unit at my home and I am very pleased with the customer service I have received. Jason and Kenny have been so nice to work with on the repairs of my old unit to the installment of my new unit. My new Bryant unit is very quiet, efficient and has been so dependable during this cold weather. Thank you Jason and Down East. Wanda S. Howard
Jackie Kiernan
Feb 12, 2022
I just want to give "Chad" from Down East Heating and Air Company a shout out for being such a professional and knowledgeable representative. He was also very patient while we bombarded him with questions and made some great recommendations for future maintenance. Great job Chad! Services: Heating system maintenance, Heating system repair
Miranda Schneider
Aug 17, 2021
I highly recommend this company, are rental management put in a work order and they came out the same day. Cody was very nice and did not mind my crazy son at all, he was quick on fixing are ac. I would highly recommend this company to anyone. They got here quick and same day, which you don't get with a lot of these companies. Services: HVAC system maintenance, A/C system repair
Ashley Fugate
Jul 12, 2021
Logan Shwarts
May 18, 2021
I called on a weekend not knowing if anyone would be available. I received a call from the tech on call who explained pricing and availability with me. He came out and got us back up and running quickly. For the repair, he offered 3 options which was really nice as opposed to my experience in the past with other air conditioning companies. He also explained their maintenance plan which saved us some money on the bill due to the discount I received for having the plan.
The tech was very respectful of our home and wore a mask and shoe covers. Very professional and a pleasure to deal with. I'm glad I have the service plan and highly recommend Kenneth if you need service.
The tech was very respectful of our home and wore a mask and shoe covers. Very professional and a pleasure to deal with. I'm glad I have the service plan and highly recommend Kenneth if you need service.
Allison Paterson
Mar 26, 2021
Kenny came out and quickly found the issue with my ac and after explaining what was wrong as well as what caused the issue, he presented a couple of solutions for me to chose from. He was very professional and courteous, even wore a mask and shoe covers every time he entered the house. Great job Down East, you have wonderful staff! If you need ac repair, make sure you call them and request Kenny if you can!
Andre Dugger
Jan 11, 2021
Customer service was very disappointing! I called and had an appointment scheduled for Monday 8 am to get an estimate on gutter installation. I took off work and stayed home all day and no one showed up or even called! Around 1 pm I called again to see what had happened and I was told they would look into it. Once again no return call! If this is how you do business I am GLAD that you didn't return my call or even show up.
This is unprofessional. If you were unable to make the appointment due to other higher priority projects, a simple phone call and reschedule would have sufficed. Thanks for wasting my time, you guys are AWESOME pieces of trash!
This is unprofessional. If you were unable to make the appointment due to other higher priority projects, a simple phone call and reschedule would have sufficed. Thanks for wasting my time, you guys are AWESOME pieces of trash!
Randal Gamble
Jan 06, 2021
This has been by far the most incompetent customer service experience I’ve ever had, which includes talking to banks and buying cars. The managers don’t ever call you back and send out technicians who don’t actually check their work. We have been breathing in a black foam for a month after down east did an install because they realized they left in packing foam during installation.
The techs disregard anything you tell them is going on until after 3 visits, they have their a-ha moment and realize you weren’t making stuff up. Again, awful customer service and don’t even attempt to actually resolve the issues.
The techs disregard anything you tell them is going on until after 3 visits, they have their a-ha moment and realize you weren’t making stuff up. Again, awful customer service and don’t even attempt to actually resolve the issues.
M. Britt
Dec 20, 2020
Barbara Nolet
Oct 21, 2020
Adam has been servicing my parents unit in Hampstead for 4 years. My Dad passed away last month so my mom is now handling the service. Adam greeted my mom and myself and gave his condolences. He was very helpful explaining the unit to me and what filter to use and how often it needs to be replaced. I feel very fortunate that I was at the house when Adam made his service call. He is respectful, knowledgeable and courteous. DownEast Heating & Air Conditioning is fortunate to have him on their service team.
Sharon Harmon
Aug 07, 2020
If every business responded to their customers the way Down East in Wilmington does there would be many happy people! They are ALWAYS on time, perform excellent work, are fast and very careful to cleanup after themselves. The prices are more than reasonable. Adam has helped us twice, once with a duct issue (from our previous system) and recently after a hurricane for a checkup we requested.
Both times he was fast, courteous, and explained what he was doing and why. This is very important to us. We are very happy to be customers of Down East HVAC Wilmington and highly recommend Adam and his coworkers to all who need this service.
Both times he was fast, courteous, and explained what he was doing and why. This is very important to us. We are very happy to be customers of Down East HVAC Wilmington and highly recommend Adam and his coworkers to all who need this service.
Amy Glowacki- Knobloch
Jul 01, 2020
Kelly Andrews
Jun 19, 2020
Brittany Vail
Jun 19, 2020
We have had to use Down East to fix issues with our system twice since moving into our home, and both experiences have been wonderful. The technicians are friendly, knowledgeable, and quick without sacrificing quality. Our technician today was Ken, and he provided fantastic service with sound and affordable recommendations for moving forward to keep our system functioning as it should.
He took time explaining everything he was doing and why it was needed and also did the same with his recommendations. I appreciated that attention to detail as someone who knows absolutely nothing about system maintenance. I would highly recommend this company to anyone, and if you can ask for someone specifically, I would highly recommend Ken!
He took time explaining everything he was doing and why it was needed and also did the same with his recommendations. I appreciated that attention to detail as someone who knows absolutely nothing about system maintenance. I would highly recommend this company to anyone, and if you can ask for someone specifically, I would highly recommend Ken!
Rick White
Mar 16, 2020
Brittany Vail
Aug 28, 2019
We have had to use Down East to fix issues with our system twice since moving into our home, and both experiences have been wonderful. The technicians are friendly, knowledgeable, and quick without sacrificing quality. Our technician today was Ken, and he provided fantastic service with sound and affordable recommendations for moving forward to keep our system functioning as it should.
He took time explaining everything he was doing and why it was needed and also did the same with his recommendations. I appreciated that attention to detail as someone who knows absolutely nothing about system maintenance. I would highly recommend this company to anyone, and if you can ask for someone specifically, I would highly recommend Ken!
He took time explaining everything he was doing and why it was needed and also did the same with his recommendations. I appreciated that attention to detail as someone who knows absolutely nothing about system maintenance. I would highly recommend this company to anyone, and if you can ask for someone specifically, I would highly recommend Ken!
