A Absolute

From the very first person I spoke with to the very last and everyone in between, there is a very noticeable focus on customer satisfaction. I needed a new boiler and took me one month shopping and getting quotes because I wanted to make sure I chose the correct service company. I have to say that I have absolutely zero to complain about A-solutes/ Gold Medal. Instead, I was blown away with the level of attention to service and detail demonstrated by everyone with whom I interacted.

I give credit to the staff, but also to the company's leadership because I am sure that the reason your employees operate at that level has something to do with the company's mission. Thank you for my new boiler

I set up my appointment for the $79 Heater Tune Up special with online chat. I explained to the technician that my home has a Utica Boiler and we have steam radiators. The technician assured me that the special covered my boiler. The technician explained what the tune up consist of and that my appointment was set for November 14, 2020 at 11:00am. It all went wrong when the A-Absolute plumber did not show up until 1:14pm.

I did not receive a phone call of his ETA or anything. I was just about to leave out to make another 2pm appointment. I showed him to the boiler and he immediately said, oh this is $550 to tune up. He immediately told me what he will have to do that will take 2 hours. I told him half that stuff is DIY and I have been doing it myself (like cleaning the sight glass) and draining the boiler.

I told him I can't wait another 2 hours and he was supposed to be here at 11am. I will not be calling A-Absolute to come out for anything ever because it was just unprofessional to tell me one price over chat and then say another price before even doing a full inspection. Meanwhile, I was supposed to get a quote on radiator services and dryer vent installation and the technician didn't even know why he was at my house and what jobs he was supposed to be doing.

A Absolute Plumbing sent their plumber out (unfortunately I don't have his name) to replace the drain pipes underneath the sink leading to pipe in basement which connected to main line on 11/02/20. He was very professional, courteous and explained every step of what the job entailed. These were very old pipes and therefore over the years had a very serious build up issue.

To access the area in order to remove and connect the new pipe he was able to do so efficiently by going through back wall of sink and some of the area behind the dishwasher using only the space needed to get the job done. Once job was completed he cleaned up all debris including taking the old pipe away. I highly recommend this company for doing great work and making sure the job is done right the first time. 5 stars for the plumber for a job well done.

In order to get to the wall behind the dishwasher the plumber had to move it out. Unfortunately the electrical connection became detached. A Absolute Plumbing did not hesitate to send out an electrical person (Victor) who reattached the power to the dishwasher and made sure all the wiring was put back exactly as it was when installed. He too was very courteous, professional and explained what had to be done.

He made sure the power and wiring was working properly before leaving. I am also rating Victor with 5 stars as well for his great work on reconnecting the dishwasher. The pipe work is fantastic and the dishwasher works like a dream. This company stands behind their work 100% so when any issues arise they very quickly follow up to rectify them. I am more than happy with the work done.

In the midst of a Summer heatwave our AC broke down. By chance I was directed to A-Absolute Plumbing assuming I called the number of our longtime plumbing company which was still listed on the Internet but was actually out of business. Anyway the agent who took my call on a Sunday evening offered to Send out a technician right away but we scheduled this visit for the next morning.

Since the unit was very old we were prepared to hear that it was beyond repair and we decided to install a new unit. The information about the specifics of the new unit was not sufficient so I tried to get someone on the phone the same day to make sure we would get the right energy efficient unit. This was the only thing that didn't went well and when the new unit was delivered the next morning I saw that it didn't match the SEER I had expected.

I stopped the installation process and called Gil who was very understanding and changed the order with no extra cost! We really appreciate this cooperative attitude. The installation process was completed the same day and the team left the place after cleaning up thoroughly. This was a very pleasant and smooth experience of changing the AC unit within 2 days from start to end. I can only recommend this company!

This company was amazingly responsive and ready to accommodate my schedule. The technician was professional and courteous. They checked my gas pipes and fittings for the whole system, performed pressure test, repaired all the leaks and replaced valves. Their price was fair giving the fact my situation needed immediate attention. I recommend them.

So far I just had A-Absolute out for a estimate, they came out to the home quick, and Ross was very professional and knowledgeable he easily explain the work to be performed & answered any questions or concerns I had. The estimate was free and in my opinion priced affordably. I'm still doing the responsible homeowner thing (mainly because of my wife, lol) and waiting for one last plumber to come by and give me an estimate but In my mine I'm set to go with A-Absolute for the work to be done.

From the first phone call, to the first technician on site, to the crew that showed up for the repairs, everyone was a true professional. They diagnosed the all the issues and offered a fair price for the parts and labor to resolve. The quality of their work was outstanding including clean up. They shared their deep knowledge, explaining what they were doing and why every step of the way! I would highly recommend A-Absolute for any HVAC job, big or small.

Absolute means I will absolutely be at your home 13 times and not make the repair. they put in a new heating and air conditioning system due to my AC not working I'm sure I didn't need everything but he was so persistent for me to purchase both. from day one my heating system has not worked properly I call they come do nothing again and again now.

I find out they were acquired by Gold Metal services and I'm finding that they work the same way claiming they will get it fixed but the joke was on me I cannot even get a call back Such loser companies don't waste your money with them save yourself some much frustration

I've used these guys twice so far, the first time for valve and pipe repair when installing a washer and dryer, and then most recently to repair a new heating unit. Their team came the day of in both cases, were friendly/personable and got their jobs done very quickly. Jesse and Orlando, were very professional and were able to diagnose and explain the issue clearly and within a few minutes.

To further make sure that the work was done currently, they stuck around and tested the equipment to make sure that it was performing consistently. I know if there's ever something urgent that I'll be calling them.

We have an external sewer pump that had given us issues for a few years until it quit. A Absolute serviced it the first year and it was quite a challenge! They nailed it and though it took a few extra days, we were happy with the repair. Not quite a year later, there was an issue that they took care of quickly and with minimal interruption. This year it quit.

The A Absolute team worked hard and fast to make sure it was replaced as quickly and painlessly as possible. And they worked within our budget to meet our needs. Good service - good work - professional personnel (and over 3 years we met quite a few of them!). We would call A Absolute again!

They respond quickly to fix your plumbing issues. Their staff is professional, courteous & efficient. When there is an issue with the work they did, they return when requested and remediate the problem at no additional costs

Louis was our technician. He was very nice and whatever I asked him explained what was going on and what he was doing. I was pleased with the service!

Better communication better pricing and getting to appointments in a timely manner

I have several HVAC Bids lowest $6185.00 most were $6500.00 A Absolute was the highest at $6800.00 w/interest. Jeff did his job well. we just are unable to do over $6500.00 plus interest. Respectectfully Raymond A Blinn

Thank you for the prompt response to my emergency plumbing situation yesterday. Everything was handled professionally and promptly. A special thank you to Rick the technician for his courtesy! Would highly recommend!

My technician was Victor. He was great. He explained the issue and the different ways he could fix it. He explained the cost associated with each option. He did his best to make sure he did the job right at the best price. He was quick and efficient. I explained to the dispatcher my concerns with the current pandemic and that I would prefer to enter and exit through a certain area and stay out of my main living area. Victor respected all my wishes and maintained distance and wore a mask the entire time he was here. Made me feel very comfortable. I would use them again without question.

I will recommend this company to everyone. Good services, patient, one time, good customer service. Joe is one of the best technician. Thank you.