Family Heating, Cooling & Electrical

I had an issue with my furnace so I called Family Heating and Cooling due to the great service I received the first time I used them. The person who answered my call was very pleasant and compassionate about my problem. The service technician, Ron was the most thorough, patient and informative technician I have ever interacted with. His greatest attribute though, was his honesty.

My experience with Ron and all their employees have guaranteed me becoming a loyal customer. I will recommend them to my family, friends and anyone who needs their services. Please give them a call the next time you have a problem. I guarantee you'll be so satisfied. Thank you once again to the employees and owners of Family Heating and Cooling!

I've used them several times (ac install, electrical repairs and upgrades, furnace cleaning, humidifier repair) since I purchased my house in the fall and am always impressed by their professionalism and service, as well as the fact that every person I've had out has been friendly and respectful. I have found their prices to be very reasonable as well. I will definitely use them again-highly recommend!

We just replaced our boiler by Family heating and cooling. They were efficient, polite, and patient to explain any questions we had. Overall Dan and his partners did really good job and we are very happy with the work. We had about 4 different companies sent us proposals, and 3 of them were costing 2-3k more than this company which was kind of crazy. We are glad we found them and hope the quality doesn't disappoint us in the next couple of years.

I've been a loyal customer, trusting Family Heating, Cooling & Electrical for nearly two decades. Every aspect of their business continues to remain respectful, reasonable and professional. My recent service appointment was no exception. Ron arrived promptly and quickly assessed the situation. Furthermore, he explained, in detail, what was needed to resolve my issue.

With every procedure came another detailed account. Not once did I have to "wonder why" or question his motives. Finally, Ron discussed all possible options in which to maximize future furnace operations. Ron has a wealth of knowledge; he was a joy to talk to. Simply stated, I have no choice but to continue to recommend Family Heating, Cooling & Electrical to my friends and family. Thank you once again. job well done!

Ron was great! Previous company that came made it seem like I need a new furnace. Ron assured me and showed me why I don't. And what measures I need to take to keep me from having to get a new furnace in the future. Recommend 10/10 Services: HVAC maintenance, Heating maintenance

We are so happy with our Lennox furnace ( GREAT product ). Everyone we dealt at Family were very professional, helpful and knowledgeable about the product and installation project. Service was the best! Jeff and Devin worked hard to complete the installation in 1 day, Great Work!. Wish we didn't wait so long to make our purchase. We are living much warmer here in Highland TWP, thanks so much!

These are good people. My husband wanted to fix our A/C. They were great selling him the part he needed & even helping him fix it for a nominal fee. This is an honest company with reasonable prices. Highly recommend! Service: Repair HVAC

Family Heating, Cooling & Electrical Inc. Is the best. They Installed my Heating system back in 2000. And now in 2021. I needed to upgrade my Heating and cooling. I have gotten estimates for over $10,000. so I called Family Heating, Cooling & Electrical Inc. And they saved me $3,000 for the same type of system. And when the city inspector came out for the inspection. They recognized the great job that Family Heating, Cooling & Electrical Inc did. I'm very happy and satisfied that I called them.

I called and received a quote to replace my water heater over the phone and that was the exact amount they charged. No added fees or upsells. I also did my due diligence and got other quotes but Family Heating, Cooling & Electrical Inc. price was anywhere from $500 - $1000 cheaper than the competitors. I knew I'd gotten the BEST price from Family and appreciate their service. I will call them when I need a furnace and air too!

Mario came out last week to do a check and cleaning on my furnace and was absolutely wonderful! He was polite, professional, answered all my questions, and gave some helpful suggestions. Very pleased with the experience! Service: HVAC maintenance

My experience was excellent from the start. They were on time for my consultation and were able to provide a thorough and comprehensive quote very quickly. They called to confirm we were still good before the installation day. Patrick and Dominic were on time both days, were highly professional and customer oriented. They even installed my AC unit in the rain by erecting an awning over the installation area.

They explained pertinent information, asked questions before doing certain things, followed up on questions I had, and consulted supervision on important tasks. The furnace runs great (we will have to wait until next season to test out the AC), provides much more even heat throughout the house, and is quieter than my old furnace. There were no surprise add-ons on my bill when they were done.

It cost exactly what they quoted. All in all, these guys did an excellent job, and I would recommend them to anyone. I will certainly be calling them again for any of my maintenance, duct cleaning, and probably future backup generator needs. Great job Patrick and Dominic!

Juan and Gonzalo did a great job with my new furnace. These gentlemen went above and beyond and did a lot of additional work that I didn't anticipate but I greatly appreciated. I will continue to hire Family Heating And Cooling for all of my Heating And Cooling needs. As I have for over a decade. The sales person was also very friendly, informative, and not pushy which I appreciate. I am a sales person for a local home remodeling company so I appreciate this level of service. Thank you very much. These gentlemen did a wonderful job.

We love this company! We have used them previously for unrelated problems on an old furnace in a prior home. We were in need of central air and our furnace was old, so we decided it was time for both. My first call was to Family Heating and Cooling. The first step was the pleasant experience with our salesman, Norm. No pressure and honest visit with Norm.

Then nobody came close to their price. I saved enough from the closest quote to upgrade to a high efficiency model and still have some more left in the bank account. Next is the management. On the spot communication, right up to the morning of the install. This was a two day install and what a neat and tight install it was! Plus, they give you a gfi outlet at the AC unit and when they put in the new chimney liner, they upgraded my hot water tank exhaust to the 4 that most codes require at no cost.

Now for the meat of it. Let me tell you. My installers, Pat and Gerry (pronounced Jerry), were both very courteous and absolutely professional. Other than a lunch break, they never stopped moving and their choices for routing of PVC and copper lines really look good! I recommended to a friend and after three quotes, Family Heating and Cooling will be installing a furnace and central air for him in a few weeks.

Service call, repair or install, make them your first call. Lastly, take a few bucks that you saved and buy these young men lunch, they deserve it. Thanks to everybody, from the owners all the way to the installers. Great job!