Gray Heating And Air Conditioning

We were very pleased with Chris and Joush, excellent and very professional. I would recommend them to anyone anytime Services: Installation, HVAC system maintenance

Not a good service at all. Charged me extra $130 for a capacitor change during a maintenance which made no difference to anything. I was told to schedule a separate repair visit to put compressor gas as it's low and the reason AC is not cooling properly. At the end I am out of $312 with the AC still not running. I will never user their service again.

Was wonderful a gentleman would not give up until he could found the problem and then repaired it with a smile. I couldn't be more happy.

Called them up about a broken split unit and it was fixed a few hours later for a reasonable price. What more can you ask for? Services: HVAC maintenance, AC maintenance, HVAC repair

Joe was awesome he came to my home and set us up with our heater system. It took less than 30 min. He was kind, polite, thorough followed all Covid 19 regulations. I felt safe! The young lady at the office set us up with an appointment even worked super hard to set us up with a time that worked around my schedule even though she was booked she found me something I could work with.

She also offered to place me on a list should someone cancel I would be called and asked if I wanted to take the spot. Very kind group of people the owner Mr. Esparza was very kind as well. Thank you so much for your AWESOME SERVICE!

I always choose them for my heating and cooling needs. They don't overcharge and get the job done efficiently and quickly.

Very impressed with the service man that provided the service. Informed us of everything he did to the two units.

I had an annual tune up performed on my two Carrier units on May 6th. This is my first time using Gray. We did have some mix up on the appointment time. I would suggest that if you plan on having the technicians show up no matter what you confirm with the office to send the technician regardless of a confirmation call. I have to say other then this relatively small issue our service was fantastic.

I have had regular tune up services performed by other companies on these units since 2008 and while those companies did a fine job I have never had a company technician perform and explain the work done, share some tips, be patient with questions, as well as we did with Andreas from Gray. I was very pleased and plan to use Gray for any further HVAC needs. I appreciate Andreas very much.

I had used Gray to service my heating and cooling for the past twenty five years. About two years ago I installed a new package unit. I knew the tech and the installation went well. Two months later Sonya called and said I needed to pay a fine as the city inspector wasn't able to inspect the work. The inspection is the responsibility of the contractor not the customer.

I thought that was very odd but I made a appointment for the inspection although declined to pay the fine. In March I called to have my rear unit serviced as the fan was running constantly. They sent a tech, he replaced a thermostat (a year old ) which was working fine and some internal switch and charged me 275.00 and told me l had a month guarantee.

He had to come and correct something a few days later as the unit would no longer turn on. He corrected it and left. When it started to warm up, I turned on the unit and the fan ran continually. I went on line and read that tree branches over the unit have to be two feet away from the unit for it to be able to perform properly. The tree was pruned, the unit was cleaned inside and now runs perfectly. I will longer use this company.

I have been a customer of Gray Heating and Air since 2001. They've replaced our cooler twice and furnace in that time period plus two service calls a year. Over that time period they've been late to they're appointments many times including this one today. The technicians have had to return more then once for leaks etcetera just days after they've come out.

I'm wondering why I'm staying with this company and probably should look into switching. That's on me, that's my fault for being loyal. Keep in mind there's lots of companies here in El Paso.

I called at 8:00 AM to get same day service and they told me they would be at my house between 12-5 PM. They called at 12:30 and said they would be there soon. They arrived about 25 minutes later ad got right to work. Within minutes the service technician, Cole, found the problem. He didn't stop there he first repaired some shoddy work left by the installers and then quickly had my AC unit up and running.

He took his time to fix it and then do some maintenance to make the system ran better. He was very knowledgeable and professional taking the time to tell me what he was doing and why. THANK YOU Cole and Gray Heating and Air. You have earned a repeat customer for any future work to be done.

8/23/17 my AC stopped working sometime during the evening. Did as much as I could before searching for heating and cooling companies. I called "grays heating and air conditioning" around 8:15 a.m. because of the reviews online. I asked if a tech could come out same day, and they told me someone would be out by noon. The service tech (Benjamin) showed up by 9a.m.! I explained to him what I had already checked, and he immediately found the problem. Awesome and professional service.