Olson Plumbing & Heating

Joshua Thomas arrived with an apprentice to fix boiler that was squeaking. Found that it was just a setting. Olson had just been out 1 month prior for annual cleaning. So, Joshua did not charge for this repair. Service: Heating system repair

I needed an outdoor plumbing repair which was not an emergency, but somewhat urgent since we were heading out of town the next morning. I have never needed a plumber and called Olson Plumbing & Heating at the suggestion of a neighbor and I typically see at least one of their trucks on the road every few days. They were able to schedule a same-day service call and a plumber was on the way within an hour.

Rich arrived and assessed the issue. He provided options without being pushy or trying to upsell parts or equipment. The repair was completed promptly, tested in front of me, and honestly was a much better installation than the original just two years prior. Rich was very professional and courteous throughout the service. I know that every service call may not go as smoothly as this one, but based on this experience, I would call Olson again for future needs.

I had a very positive experience with Olson Plumbing and Heating who I hired to troubleshoot my radiant heating system after 2 previous companies failed to deliver. Their technician was extremely knowledgeable and courteous, and went above and beyond to explain my system and the recommended repairs, as well as saving me $$$ on repairs which he felt were not necessary. Highly recommend

You couldn't ask for more polite, professional people to come into your home and turn a nightmare into happy home. Steve and Joe are just plain great. Check with this company for a first, second, or third quote. Couldn't be more pleased 8D

The guys that came to our house were sweet, respectful, clean, professional. The list goes on. They referred to my husband and I as "sir" or M'am", which was not at all expected, but noticed. Quentin was professional and clear in his run-down of the cost and services rendered. Will (and I realize this isn't a game changer for most, but it mattered to me) made friends with my traumatized, untrusting adopted dog when pup was acting aggressively.

He put time in to make friends with my boy, and that's not easy! Again, that's not a plumbing/heating expectation, but it meant a lot to this family! At the end of the job, a supervisor came and checked all work and reassured us about upcoming city inspections. We couldn't ask for more!

Great service! I have many rental properties and have used Olson for all my heating issues and installations. highly recommended.

I've had Olson Plumbing and Heating out twice, once back in August 2021 to fix a break in our main water line and just today to get my furnace to stop making weird sounds. Both times the folks from Olson have been just outstanding! Lowell patiently listened to me try to describe the noises the furnace was making, quickly identified the issue and fixed it (some wires from the motor were getting into the blower wheel) He was very quick and professional and I found the cost of the repair to be very reasonable. Terry and his crew were also great with the waterline.

They arrived promptly when they said they would, they did as little damage to the lawn as was possible taking into account the job that had to be done. Once the digging was over they quickly found the break and repaired the line. They were very thoughtful with the clean up after as well. While the price tag on that job was high, it too was fully reasonable considering they were able to get out the day we called (unlike everywhere else which we would have had to wait 2-4 weeks for, ) the size of the crew, the machinery needed AND the fact they did the job after hours, on overtime.

We were so thankful to get our water back on that day we did not mind paying for overtime. They were a wonderful crew and did great work. I will use Olson for everything I can and I highly recommend them.

12/18/2021 Woke up in the early morning to find that the furnace had not turned on during the over-night hours. Inspected the thermostat, checked the thermostat batteries, inspected the circuit breaker, the thermostat switch, then checked the furnace to see if there was any flame. No Flame. Either the igniter has failed or severe winds blew out the pilot light. 8:55 a.m.

Phone call to Olsen Plumbing & Heating. Receptionist stated that we were fourth (4th) in line and would be contacted by someone NOT LATER THAN 12:00 (noon) with an update from the technician. 12:00 NO CALL 2:44 p.m. Wife contacted Olsen once again and was informed that THEY HAD NO RECORD of the 8:55 a.m. phone call. Apparently Olsen is engaging in CUSTOMER NO SERVICE. If we ignore them long enough they will go away? Very Disappointed.

Could not get them to return phone call.won't waste my time with them ever again

When you are in a pinch, this company and staff will work with you. They are professional and want to do what is safe for you and your family. I would highly recommend them

Prices good and they provide excellent work and very professional. Very exceptional!

DONT HIRE THIS COMPANY! I hired them because I had a couple people tell me that they like em. Unfortunately my experience was not so great. The Tech showed up on time with his trainee and both looked presentable which is awesome these days. The tech took one look at the bath/shower fixture and immediately started acting as if it was something from outer space. (It was just an exposed shower unit) basically has a couple more valves & connections than a standard shower assembly (most of which were already assembled) he had to drill one hole in the tile and tinker with the shower supply line a little but other than that pretty straight forward. it took him 4 hours which is way too long in my opinion. (I am a contractor and have done commercial plumbing in the past).BUT WHAT REALLY SET ME OFF IS WHEN HE WAS DONE BEFORE NOON AND SITS IN THE VAN FOR 20 MINUTES, COMES BACK IN AT 12:12 AND TRYS TO CHARGE ME FOR A HALF HOUR EXTRA LABOR STATING WITH ATTITUDE THAT " Well We don't charge by the minute. We round up" SO I ENDED UP PAYING APPROXIMATELY $550.00 for a slightly unique shower fixture to be installed by a hustler with an attitude. DONT HIRE THIS COMPANY!

We were not impressed. We were contacted by Olson and they said they could come out early to give us an estimate on a new hot water heater. They came! But, we were told that they needed to look into ordering a smaller hot water heater and they would come the following day to look into it further. They never came-there was never a follow-up call-we never heard from them again.

We were willing to pay this company over $1500 for a new hot water heater. Guess we weren't a priority. Or perhaps this company is so big that they don't need our business. My suggestion is to find a company that actually cares about you and follows through.

Horrible employees seemed inept and could cate less about their job. Over charge people for the subpar service they provide but can afford to buy brand new cars for themselves. There is a reason they only have 3 stars, please stay far away from this company!

I was referred to Olson by my home inspector. It sucks how expensive HVAC can be but they have gone above and beyond for us. The part needed is delayed so they provided us with modular AC units to make it more bearable in the meantime. We also had a couple other estimates done and Olson's was right in line with others. I'd highly recommend.

I am not sure what is going on at Olson, but I just finally gave up today. I received a notice from the City that I needed a backflow valve to be installed. I had to wait 3 weeks to get an estimator to my building. After that I could not get the results of the estimate. It's been over a month since they visited for the estimate. No contact from them.

I practically begged them to help me. Sent emails and left messages. I called another company today to start the process all over. Must be nice to be so busy that you can treat people this way and still be in business. What a shame.

Olson is always dependable and their people are terrific. My sewer line backed up this morning. They scheduled me for this evening (overtime- which I was more than fine with), but a slot opened up early afternoon. Ron did an excellent job - took care of the problem and cleaned up beautifully afterwards. He remembered me from last year, too. Your team always make me glad you're my go-to plumbers! Thank you!

I have called twice, once at 1130 in the morning and once today at 410. I was told both times the only person that could make an appointment for an estimate was at lunch or gone for the day. I asked this time if she was the only one in the building that was capable of doing this. Seems odd that a company this large could'nt have a person cross trained or a manager that could step in.

I was recommended to use this company and see there trucks everywhere but guess they have enough work. The lady that took my call was willing to let me call back or transfer me to her voicemail. Thanks anyway

So this morning my home security system alarm notified me that there was a water leak in my basement. When I went downstairs I discovered a water leak at the main waterline. Because of the location of the leak I knew I needed a professional plumber so I called Olson Plumbing since my neighbor recommended them since his business had used them for repairs.

I called to make an appointment and unfortunately they were booked up. And they told me they could send someone the next day or after normal hours. So I requested the after normal hours, even though it would cost more and hung up. A few minutes later they called and stated that they had a technician who became available and asked if I minded them arriving earlier.

So they sent Mike G. to my house he came, he saw and he fixed. All in the shortest time possible. He was professional, polite and cleaned up the area where he did the repairs. Now I see why my neighbor recommended Olson plumbing and I will definitely call them in the future will all of my plumbing needs.

This is the absolute best company, hands down, in Colorado Springs! We moved to Colorado Springs last August (2020), and after being here a few months, one of our water heaters quit working. Josh & Justin came out to change the water heater. They were professional, knowledgeable and the absolute best company we could have called to take care of the job. They will be the only company we go to for any plumbing and/or heating problems - a company that has integrity and is honest! I cannot recommend them enough!

I've used Olson when I was facility manager for a large building, and for my home. Their service has been quick and well-done, even with the unpredictability of repairs and requirements. They are also well-stocked with ideas for prevention and maintenance, and happy to share their knowledge. The schedulers have also been invariably cheerful and competent, even when things are busy and they are obviously overloaded. Highly recommended.

Absolutely amazing service! Water heater went out on (of course!) a Friday night! we had just got back from a cross-country trip and couldn't do anything; shower, laundry, clean, etc. called these guys Saturday morning and Tim was here within two hours! He diagnosed and got our water heater replaced the same afternoon! EXCELLENT service and it was very much appreciated! Thank you guys so much! Jim & Jazzy Dembiczak

I called Wednesday as I discovered broken pipe and water flooding crawl space. I called SEVERAL companies they laughed at me like I was a woman with 3 heads. Olson had a technician here the next morning fixed what had to be done to get water to the house. We will fix the culprit come spring. So very GRATEFUL for Olson. My go to from now on.

We recently had a pipe burst late in the evening. I called 4 different plumbing companies who were booked out a week in advance. After I called Olson, they indicated they could have someone come out in 10hrs. I accepted. About 2hrs. later, a plumber was at my house and fixed our pipe issue in under an hour. The plumber was very curious and professional.and although I was not happy about spending money, the work performed was very affordable. We are sold on Olson Plumbing.

I am a salon owner, so water is obviously really important for us to run a business. After I shampooed a client, I could still hear water running. Found the problem, got the water turned off and called Olson immediately! I didn't expect anyone to respond quickly on a Saturday, but Olson had someone out in about 30 min. The tech that came out was so. professional!

He had the problem diagnosed within minutes, and had me back up and running within a few hours. Considering he had to get parts to repair the issue, less than a 2 hour fix was more than I could have ever expected! I am so thrilled with the service from Olson. From start to finish. I will never rely on anyone else to take care of my plumbing, and now also my heating and air, from now on. Love this company!

I am so impressed with this company! They go above and beyond in their service. I will always use and recommend them!

I called olson plumbing I had to wait for 6 days for them to come out in snake my sink. When they came out he had to use 3 different snakes and then when he left here there was to roots in the lines but there was no way to check it I had to wait a week to use my sink. He had asked if I could leave the dishwasher out the middle of the floor and tell they came back to fix the sink.

I told him no. When the second plumber came out to up grade the pipes as the prior owner used silicone to attach the pipes to the cast iron. I had to wait once again for the pipes to let the pipes dry. I waited 14 hours to use the dishwasher. I still had a clog. The water was backing up into the sink. I called them back out to re snake it. He got all the roots out. I didn't get charged but I wanted to get all the pipes cleaned out so I once again had to reschedule to have them come out. 9 days to snake out to the street

I'm perhaps their smallest customer but you'd think I was a big fish the way they take care of me. I've used them a few times, always with outstanding service. But recently, we had near zero temperatures when our very old furnace gave way in our building. They came out within hours but the outdated part needed to be ordered and took a few days. They managed to do a temporary fix to keep the unit nice and warm. Olson Plumbing and Heating is the best! I highly recommend Olson!

My experience with Olson Plumbing & Heating was beyond AMAZING - My water heater broke on Thursday and I had a replacement installed by Friday evening. Olson's office staff was so nice and understanding that I had no hot water. The guys that came to install my new water heater were uber professional, were wearing masks, courteous and and respectful of my house. Don't waste your time calling around town for your water heater needs. Just start your process immediately with Olson Plumbing & Heating. You'll be a happy customer too!

You're not "unable" to service a mobile home, you refuse to service a large percentage of the population. There is a difference. Either way, you're worthless to me and I cannot recommend your services to anyone.

After 34 years of doing business we have found that Olson Plumbing and Heating are the best in the business. They are reliable, reasonably priced, but most importantly they are honest. I have experienced several companies that try and take advantage of the customers. My most recent experience occurred on Friday. A tenant in our building had an. issue with their toilets and they called a different plumbing company to fix the issue.

After several hours their conclusion was that there was a block in the line in the parking lot that would require the parking lot to be dug up, get a permit, and repair the line. Their estimate was between $8,000-$10,000. Fortunately the tenant contacted us.

Olson P and H is the BEST! They stand behind their work and don't stop until everything is done 100% right. Honest and trustworthy; I cannot say enough about them!

Rude customer service plus a heating emergency for a senior citizen and you can't come until 2 days later? Absolutely poor. Called someone else and they had availability within a few hours.

I had a hot water heater replaced by Olson. Customer service to schedule the appointment and the service guys were great. The only downfall was that they said I could only get a Bradford White hot water heater. I'm fine with that but they didn't even recommend different models. I was sold a 6 year warranty heater. I would have preferred to pay for a longer lasting model. The one they brought out to install is not even energy star certified and a much lower energy factor rating of.63. It would have been nice to be given some options.

Awful: Your time means nothing to the people. Their policy on appointments changes with the wind. Very defensive when challenged not to mention LOUD rude and childish.

The service was great but. we had a home warranty that wasn't covered. The technician did not tell my wife this until after the job was completed. She reluctantly paid but felt very taken advantage of. I called Olson and we worked out a deal. It wasn't as much but I felt better. They billed the insurance anyway and have been paid twice. Now I'm dealing with the home warranty wanting the money I paid Olson. Saying Olson states I didn't pay. I have the bank statements.

They certainly live up to the title of "Best of the Springs". On a Sunday morning with showers to take and laundry to do and No Hot Water! I discovered my hot water heater had a leak. Since it lasted 14 years I guess it was due. I called Olson at 8:30 am. The on call Supervisor called me back within 10 minutes. He quoted me a price and said the Technician would be here in an hour.

Exactly an hour later Jacob arrived and got to work. He was a professional and got the job done perfectly in 2 hours. I really appreciate the service they provided and the great communication from them. No wonder they've been in business for 100 years. Quality pays off.

YOU CAN MAKE SOME OF THE PEOPLE HAPPY SOME OF THE TIME, BUT YOU CAN'T MAKE ALL THE PEOPLE HAPPY ALL OF THE TIME! With that being said, I am happy to say I had an AWESOME experience with Olson Plumbing & Heating! I was recently doing some remodeling in my master bathroom. When my tile guy was taking out the pony wall from my old shower, he noticed that the venting pipes had been left outside the wall hidden by the pony wall. Obviously, a contractor cutting corners when the house was built.

I also needed a plumber to re-pipe for a new standing bathtub. And then he informed me that he needed it done by the next day and he couldn't continue tiling until the plumbing was done. I called around to a few companies and was told they were at least 1 to 2 weeks out for that type of work :( A friend of mine recommended that I call Olson's and I'm so glad that I did :) They sent a super nice guy out the very next day.

He worked with my tile guy to make sure they had all the measurements correct! A week later that same plumber came out and helped install my tub and sinks! The next day my tile guy noticed there was a water leak from the tub. I called Mike, the owner, and he sent someone right over to fix the problem. We are all human and sometimes mistakes happen!

The owner was super apologetic and wanted to make sure I was completely happy. Which I am! The employees at Olson's were extremely professional and proficient! Thank you OLSON HEATING & PLUMBING for a job well done! :)

They put in a hot water heater but nid not properly secure the water pipe going into it. As a reult, my crawl space flooded. They lied about t and I had to buy another water heater. They cost me tons of money.

I had a garbage disposal pipe burst in a home I just recently purchased - water flooded my kitchen, and started leaking through the ceiling to the laundry room below. I called Olson's and within an hour and a half their plumber Sean was at my home. He explained everything to me in detail & had everything fixed quickly considering the damage - the price was also about half what I was expecting it to be. I personally had a great experience with Olson's and will be calling them again if necessary.

My Mom had used Olson's for years, and they had been in town for a long time and done an okay job before. Recently she had a leak and called them; the plumber who came out was unacceptably rude. My Mother is 78 years old, and like many people on a limited, fixed income she was concerned about the cost. He seemed annoyed by her concern, then told her that it "shouldn't cost more than $10,000 dollars". Frankly, he was a little bit mean to her and should not be representing their company.

She will never, ever use them again thanks to this one unprofessional person. That's too bad since they have been in the city for a long time. And after he finished, he left a huge hole in the wall and told her she would have to repair the insulation and drywall herself. Really? He could at least offer her the name of someone to call. The bill came in the mail and was over $600.00.

We used Olson Plumbing to remove sinks and associated plumbing from our home in Colorado Springs. We needed this done so we could have the countertops replaced. The plumber turned off the main water valve to the house and removed the sinks and plumbing. However, when he turned the main water valve back on he did not check the work he had done and he missed that one of the valves from a sink he had removed was still on.

Water ran in my unoccupied home for nearly 30 hours. When I found the water was still running in the home I simply turned the valve that was left on to the off position and the water stopped running out. I called Olson and they came out to inspect what had happened. They stated the reasoning for the water running was a faulty valve. I'm no plumber but even I know if the valve is turned and the water stops coming out, the valve seems to be working.

Now I have many thousands worth of damage to my home and Olson isn't accepting any responsibility. This will obviously be a long drawn out battle to get my home fixed. Beware of this company. There are plenty of other plumbers out there.