A1 Refrigeration was established in 1949 to provide a wide range of refrigeration, heating, air conditioning and plumbing services for commercial and industrial businesses throughout Western Michigan. We are a family owned company specializing in the mechanical construction and service for businesses of any size. Our excellent staff of dedicated professionals combines years of experience with a commitment to quality performance for customer satisfaction. Whether you have a furnace that won't heat, a toilet that won't flush or an air conditioner that doesn't cool, A-1 can help.
Services
A1 Refrigeration has been providing mechanical, refrigeration and plumbing services to businesses and commercial facilities in the Western Michigan area since 1949. Our team of service technicians, sheet metal specialists, plumbers and pipefitters can handle any type of repair or installation that you are looking to do.
A-1 Refrigeration has been a family-owned business since 1949. In that time we've earned a sterling reputation as the region's premier provider of commercial and industrial plumbing, refrigeration & HVAC related services. As such, you can expect our service and construction teams to be professional and courteous, to always make sure your questions are answered, and to do the highest quality work. Our skilled service technicians provide you with the benefit of their extensive training and experience.
Gas or electric, we carry them both. Our selection of water heaters are chosen from the most proven in the industry. We provide manufacturers such as: Ruud, Rheem, AO Smith and Bradford White. We also carry and install tank-less water heaters such as: Rinnai, Bosch, and Navien on-demand water heaters.
Installing a new or retrofit system into an existing business may seem like a daunting task. But, with A-1 the job gets done fast, efficiently and safely ensuring your company's work environment is comfortable and healthy. A-1's professional and licensed installation technicians will help your company stay comfortable year round.
Reviews (2)
Benjamin F.
Feb 19, 2016
Ryan T.
Jul 12, 2014
Nothing but issues since day 1. When we moved into our new house (new construction), we found water in our basement surrounding our furnace. Called our builder who contacted A-1 and they were all over it. I had a service appointment set for the next day. The service tech was a super nice guy who has been with the company a long time. He thought he fixed the issue and left. 24 hours later we had more water, so I called the tech back.
He came back over and knew what the issue was and fixed it. Another day passes. And even more water. Tech comes back and feels dumb that it was something so simple after all this run around. Fixes it again, so he thought. More water. And a loud clanky outside unit. I get a call from the tech that they are going to replace the entire condenser unit.
I told him I wasn't comfortable with the Carrier brand after this start and wanted it out. He couldn't authorize this. So I said I need to speak with someone about our warranty and future parts a labor warranty options before a new unit is installed. He said ok and someone would call me from the office. I got a call the next morning and returned the call within 5 minutes. Got transferred to the woman's voicemail and left a message.
Never heard back. I called again the next day. Still nothing. 3 days later the tech installed a new condenser unit. I talked to the tech several times about not hearing from anyone. He promised me a call that day. And then again the next day. And once again the next day. No calls. I called and reached a call center after hours. They took all my info and i explained I was still waiting to hear from anyone.
About the warranty. She said someone would call me the next business day. Didn't happen. Funny how they have all these notes about calling within 10 days to set up a warranty but won't actually answer calls or call me back. Not impressed. I want out of A-1 and Carrier. Am I stuck?!
He came back over and knew what the issue was and fixed it. Another day passes. And even more water. Tech comes back and feels dumb that it was something so simple after all this run around. Fixes it again, so he thought. More water. And a loud clanky outside unit. I get a call from the tech that they are going to replace the entire condenser unit.
I told him I wasn't comfortable with the Carrier brand after this start and wanted it out. He couldn't authorize this. So I said I need to speak with someone about our warranty and future parts a labor warranty options before a new unit is installed. He said ok and someone would call me from the office. I got a call the next morning and returned the call within 5 minutes. Got transferred to the woman's voicemail and left a message.
Never heard back. I called again the next day. Still nothing. 3 days later the tech installed a new condenser unit. I talked to the tech several times about not hearing from anyone. He promised me a call that day. And then again the next day. And once again the next day. No calls. I called and reached a call center after hours. They took all my info and i explained I was still waiting to hear from anyone.
About the warranty. She said someone would call me the next business day. Didn't happen. Funny how they have all these notes about calling within 10 days to set up a warranty but won't actually answer calls or call me back. Not impressed. I want out of A-1 and Carrier. Am I stuck?!
