Lazar Mechanical

Critical: Professionalism, Quality, Value This place tried to replace my Hvac unit saying my compressor was no good. I had another company come in and flush out the unit and now it's working perfectly. These people are crooks and if your looking to get robbed then this is who you call.

Great and friendly service. I would happily recommend this company for air conditioner servicing and good honest advice.

The worst customer service reps - called us three times asking the same questions, to only cancel our appt day of service - horrible

When the serviceman arrived in the apartment he quickly saw the problem was a blown capacitor; however, he was unprepared to replace it. He didn't have the part in his bag. Then he claimed he had to go to his truck to get the part. When he came back, he didn't have the part in the truck, so then he disappeared to a hardware store for an hour to get the part. They charged me hourly and I paid for the serviceman's shopping time.

The most unprofessional and un-responsive company. they installed a boiler for our small brown stone building, and the heating has never worked right since day one. call them, left messages, multiple times, and never call us back.

Lazar came by to run a diagnostic on my ac unit for 400 dollars. Then let me know that the unit was broken (which is why i called) and proceeded to ignore my calls and emails on how to fix it. Terrible customer service and almost downright extortion.

I own an apartment in a very high end building in Chelsea, and have used this company several times to service the HVAC. They seemed to be on the "reasonable" price point, but in the end, its been more expensive because they misdiagnosed the issue several times and I end up finding myself calling them again and again to service the unit. I do not recommend them, unless you are willing to keep paying and paying for them to keep showing up.

Extremely bad with showing up on time and keeping appointments. If you schedule an appointment with them, there is no guarantee they will be able to show up. This happened to me despite getting a confirmation the day before.

Great customer service. David, the specialist was punctual, efficient and fixed my Baxi unit quickly. After two winters trying several other companies (that cost twice as much for a fix that did not last a week), I finally have heat and hot water. *Note: I waited a month before posting; it is actually fixed.

This was the letter my lawyer sent to the company which pretty much sums up the way they do business. I will keep you posted to see if they follow thru with there written assessment and fix of my unit. Dear Mr. Carr, Please be advised that this office has been retained by Mr. Guzman regarding your company's negligent handling in the servicing of an air conditioning unit located in his home.

The building's superintendent as well as another air conditioning company have indicated that the unit simply required an acid cleaning that could have been performed in the same building without having to be remove to another location. Your service man also gave the same diagnosis of the unit needing an acid cleaning. The unit has now been under your dominion and control for almost one week and your new diagnosis is that it needs a new compressor.

Prior diagnostic tests, including your own, never indicated a compressor problem. As I am sure you are aware, New York City has been experiencing record high temperatures this past week. As you may also be aware, Mr. Guzman has a 3 year old daughter who lives in the apartment with him. Suffice it to say that if Mr. Guzman does not receive his air conditioning unit in working condition within the next 24 hours for the agreed upon acid cleaning price of $800.00-$850.00 plus tax, an Order to Show Cause will be filed and all remedies afforded to him and his young family will be sought.

Disregard any negative reviews Lazar is an amazing company, scheduled a service request on 2/15 on 2/16 they arrived bright and early at 830am even though the window was for 9-11. They came ready with all the insurance documents and were able to diagnose the issue quick and efficiently. Tech's are knowledgeable and courteous. I'd definitely be using them for all my HVAC needs.

My air conditioning unit broke in the middle of this heat wave and on Sunday I called Lazar to make an appointment for a technician, and they promised he would be there to fix the unit on Monday (today). I called again this morning to confirm and again the rep at Lazar said they would be sending a guy out to my unit. I just called now because it's 5pm and no technician has shown up, and the representative now says there's no record of my repair request in their system.

And he said they're closed for the night so they won't send anyone out now. To make matters worse, now he's telling me (for the first time) that the owner of the unit has to make the appointment and make payment, and they can't accept it from the tenant, because "that's our policy." These guys are the worst, do not use.

Had a great experience with these guys. They gave me a quote that was half the price of my usual HVAC guys. They came and solved the problem quickly and worked out a few other kinks in our system while they were at it. The technicians were polite and professional. Will call them again.

My tenant's AC stopped working in March/April. Lazar charged me $2000 for the repair which was not completed until sometime in May. AC stopped working again in June. They said it was a clogged drain. Cleaned it out, "thoroughly checked the system" and charge me $244. It broke down again in August. Same thing, clogged drain, cleaned it out. $224 charge. They refuse to guarantee their work. What if it clogs up again in a month? Yup, they will charge me again. I will find someone else.

20 mins service (cleaning the drain), charged me $300, they charged me $125 for an hour and put additional $75 for so-called additional technician, which they did not mention at all on the phone. Also, does it require two men to fix the clog problem? After I called them, they cancel the $75 additional technician charge. Now the bill is $125+$75(Travel Expense which he did not mention on the phone as well, guess they all take luxury Mercedes limo service). Worst experience ever)

This is by far the most unprofessional HVAC company in the world! After scheduling them a week ahead of time on the day the were scheduled to complete the work they call me and tell me the tech took a little longer so he can't make it, but I can pay overtime and get the job done. Then 4 weeks later they still don't complete the job and make up 1,000 excuses on why they didn't make it. I would not recommend them to my worst enemy. Go somewhere else if you want a real company that stands by their word.

I told them that my compressor was broke, they said well we need to charge you 190.00 to come look at it ourselves. They did and told me the compressor was broke and charged me 190, then nearly 2000 more to fix it. After fixing it they then charged my card another 190 after I was out of country in error. The ability to fix was great but the poor customer service and lack of apology when they overcharged me left me reeling at them.

I do not get businesses today. I recommend them for doing the job right but I do not recommend them if you are looking to be treated nice like most people who spend nearly 2 grand with a company, almost any other company would fall over themselves to help. Ridiculous and exactly why I hate new York city.

I've had Lazar install 3 units in my loft and over the last 5 years each has had ongoing problems, including massive leaks. They are difficult to schedule and do not return calls. The technicians themselves are personable, but the administrative and work quality is disappointing.

Considering how expensive these guys are, I expected much better service. Even after paying $175 for the hour, they were in a rush to leave after just 15 mins. They needed to come in a second time resulting in another hour charge. My AC is still not working. Save your money and go elsewhere.

Worst of the worst. These guys come to your home, take pictures, waste your time, then ignore you if they decide the job is too complicated or perhaps the customer is too knowledgeable and/or discerning. Not even the courtesy of a returned call. Very unprofessional.

I called Lazar Mechanical to come fix my HVAC air conditioner unit that was leaking. They came, spent less than 10 minutes at my apt and told me they "cleared out a clogged drain" that was causing the leak and charged me over $200. Two days later it was leaking again. I called back to see if they would come back and they told me they would need to take the unit to be serviced which would cost over $300 and refused to put the $200 towards the service fee, even though it was not fixed at all.

I then called another company to come who told me that my units didn't even have a drain! My super happened to be in my apartment at the same time and confirmed that the units do not have a drain. Needless to say I will not be using Lazar Mechanical ever again.