Automatic Air

I want to compliment service tech, James. Sunday night, May 29th, at about 11:00 p.m. I thought the main level of my home was warmer than the lower level. I checked the normal things and then called the emergency number, leaving a message to call me Monday 30th, which was Memorial Day. James call at 9:23 a.m. after finishing another service call and asked if I wanted him to come and check the system.

He arrived at about 10:00 a.m. and after my brief explanation immediately checked and replaced the capacitor in the outside unit. The system started working. He checked the thermostat for the proper settings and the temp at various floor outlets. I told James the system was reasonably new and he said the capacitor might be under warranty. He checked the date of the system and it was still in the warranty period. James was honest and could have tried to upsell me on a part or service that was not needed.

He did not. Quite refreshing in today's environment. James had a very good demeanor and interaction with me; a nice young man. I felt comfortable in his presence and with his job performance. He is a good representative of the company. I have a service plan which provides for spring and fall service. Years ago David started servicing my system, his demeanor was very good and his ability very acceptable.

I continue to specifically request him; I trust him. Additionally the company has a person on staff who is very knowledgeable of unusual HVAC problems not normally encountered, provides higher level support to the service techs via telephone consultation and goes on site to diagnose issues when necessary. I have used Automatic Air for 10-12 years for service and about 3 years ago they installed a new system specifically designed for my home. I have been very satisfied.

I called Automatic Air to do preventative maintenance on my AC. The technician showed up on time and performed the service as expected.

I woke up this morning and realized my ac had stopped cooling, I remember an add on waky for Automatic air. I called and left a message a short time later a man called me back and told me he could check out my situation around 11 o clock. I told my wife about it and she told me I needed to call the company that installed it, so I called the man back and relayed this info.

He told me ok and let him know if he could help me. I called the company that installed the ac system, they came out and I was told my compressor was bad and that I needed to buy a complete condenser. And the unit would be approximately $4,000.00. Not sure how to come up with the money my wife and I went to purchase some window units. I suggested we call the automatic air guy back just to get a second opinion.

He told us not to purchase the window units and let him come and evaluate our situation. He came over in about 20 minutes and took maybe 10 minutes to check things out. My capacitor was bad on our condenser. He said he had one in his van and let him see if this was the problem. He was correct. When asked how much we owed him he told us just for his time. Well $133.50 was a big difference. From now on Automatic Air will get all of our HVAC business. And if anyone I know has an ac problem we will suggest Automatic Air!

Awesome service. We got our HVAC and furnace replaced. Everything moved much quicker than expected, all appointments were right on time (not early or late), and the technicians were very professional. They left my place cleaner than it was when they showed up. Services: Install AC, Heating system repair, HVAC system maintenance

I have one rental property that we used to live in. The tenant called me today and said their air was out it's a Saturday. I'm out of town. I called Automatic Air, they called me back pretty quickly the technician was out at the property in a half an hour and fixed the air conditioning system for a fair price.

I discovered Automatic Air after a friend told me they had used this company and had a good experience. I shopped around and ended up getting a furnace with them years ago. Eventually my AC went out and needed replacing. After doing research and getting some estimates, I chose Automatic Air again based on customer service and pricing/ product quality. Greg, the owner, has been nothing but helpful. It is a family run business and has been around a long time. I can see why!

Cody was very accommodating in coming to our home late on a cold night when our furnace was intermittent. Apparently there were many service calls because of the very cold weather. After working all day for others he arrived with a cheerful attitude and got right to work. His technical analysis was outstanding. He repaired the problem, offered advice for the future and cleaned and tested are system all in one hour. What a delightful experience! We will definitely call Automatic Air again!

One of our units was non-functioning and another HVAC company we consulted advised us that we would need to replace the entire unit. Neighbors who had used Automatic Air insisted we give them a call, so we gave them a try. Allen from Automatic Air arrived and was extremely courteous, knowledgeable, and an excellent technician. He was able to immediately identify the problem and performed a quick, albeit probably only temporary, fix (upon my approval).

He was transparent and very clear about what we could expect and I appreciated his honesty and candor. He also spoke with my husband on the phone to discuss his findings and recommendations, which was much appreciated. Thank you!

We were visiting a family member in poor health and noticed that the AC was making a funny noise. Given the hot hot weather, we understood the priority for no-cool situations. However, Automatic Air's service was beyond our expectation. From the time we made our appt with Angela, who not only understood our need to address the situation while we were in town, but also advised us how to ascertain the gravity of the situation, to Courtney's on-the-nose confirmation at the scheduled time that Allen, the technician, was on his way, to the thorough diagnostics and maintenance, and straightforward reasonable fees, we cannot say enough about the prompt and great professional service provided by Automatic Air's team!

It's not just their good business sense and technical experience but their kindness that puts them above the rest! And we called several places so are grateful to Automatic Air's team. God bless you all with health and prosperity. You beat the competition in our books!

I called this company out for a second opinion on replacing my furnace. After doing a thorough check which is what the previous company said they had done they informed me that my furnace didn't need to be replaced just a general maintenance. Their honesty was so refreshing. I will definitely be using this company from now on

HVAC went down a few winters ago. Call Auto Air for emergency service. Gentleman returned my call and told me he was at church. Said he'd get Asap! He got here in about 25 minutes. Looked at my system and replaced a board on my furnace that was damaged by my air conditioner leaking water earlier in the year. Excellent service.

Automatic Air stinks. I've had them do a furnace install, a repair and an estimate and was not happy with any of it. I use Quality Heating and air now.

My HVAC is under warranty, and all the Service Manager seems to want to do is cuss me out over it. I tried calling again, and when he chewed me out, I said, "Oh, you're the jerk I last talked to", and his response was, "Find a new jerk to talk to, because I won't". I have reported them to the Better Business Bureau. Do NOT do business with this company!

We had a friend recommend Automatic Air to us and we couldn't be happier with their service! They came out about 15 minutes before their scheduled window. Our technician was very knowledgeable and friendly. He was fast and we signed up for their maintenance package for follow-up service. Thank you so much for your great customer service!